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Housekeeping Job Satisfaction and Success

It is important to make sure that your job meets your needs, as well as those of your employer.

Image via Getty Images/filadendron
Now that you've been hired as a housekeeper, you'll want to pay extra-close attention the first few times you clean to make sure you're meeting your employer's expectations -- especially if you are just starting out and are looking for referrals to help grow your client base! Set aside a time with your client so that they can provide you with constructive feedback about your job performance. This can be done over the phone or in person, but should be done at the client’s discretion. Keeping the lines of communication open can go a long way toward having a positive work experience.


How to Ensure a Healthy Relationship With Your Client:  

  • Understand What’s Expected: Start by creating a list of everything you are required to do. Go over the list together so you both understand and agree on the requirements. Also, ask your employer about areas to "watch out for" in the home -- for example, if the mini blinds are fragile and must be opened with care while cleaning. Also, ask if there are areas of the home that should not be cleaned or that the employer might like to be off limits. Be clear about what these limits are and how they impact your cleaning.
  • Set a Trial Period: Agree that after two weeks, or one cleaning, that the employer will review your work and provide you with constructive feedback.. If the employer is not satisfied, or has concerns about how you are doing the job, a trial period with an expected review date offers an opportunity to discuss and resolve issues. It also leaves the door open to ending the relationship if it just doesn't seem to be a good match.
  • Special Requests: Your employer might occasionally want to change the normal routine and ask you to take care of a special project (windows, rugs, laundry, etc). Are you okay doing this on the fly, or would it be better to receive the request with a week's notice? Setting a policy for add-on services beforehand, including pricing, will remove last-minute panic and disappointment, if, for example, you have another job and will be unable to stay longer to fulfill the special request.
  • How to Handle Valuables: Ask if there are any special items of sentimental or monetary value with which you should take extra care. Be extra careful if you move an item from its normal place during cleaning. You may forget to replace it and this may cause your employer to assume that the item is broken or missing. Be upfront if you do break something by accident. Honesty is the best policy.
  • Communication: Set up a biweekly time to communicate with your employer to make sure you are both okay with how the job is going. Frequent communication will enable either of you to air any dissatisfaction and devise a plan to handle issues in a manner with which you both are comfortable. You may also consider leaving a quality care card after each cleaning so that the client can rate the level of cleanliness and provide written feedback.
  • The Golden Rule: Be kind and respectful, and expect the same from your employer.

Following these pointers you'll be well on your way to achieving job satisfaction and success.

Comments
Melissa in Merced, CA
Jan. 29, 2018

I really like the idea of leaving a checklist and the client could tell you what area she did not like how you did it for this week. Alot of times clients will write down more of the dis satisfaction then tell you. I"m going to start using that idea with all my clients. Thanks , Melissa C.

Great information! Thanks!

Renee
March 29, 2016

What would you charge for cleaning a house that's about to go on the market?

Delores
Feb. 13, 2016

new century maids, took 1 1/2 hours to clean my small bathroom. professionally cleaned last week bathroom very small. they spent another hour folding 23 articles of clothing, I'm a size 12. Left my home the same as to when they came in, cleaned only one room, but wants to be paid full charge/fee for cleaning for two cleaners when ONLY one person showed up, priced for two house keepers.

Gloria
Jan. 18, 2015

Excellent tips and great lessons to follow.

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