*First Year Guarantee: We proudly stand behind the quality of our service. If you are unhappy with our service for any reason within the first 12 months after we activate your account, call our dedicated team of consultants at 1-888-273-3356 within that 12-month time period. We will then reimburse all HomePay fees paid by you prior to your call up to a maximum of $450. A reimbursement may only be requested once under this guarantee. Reimbursement does not include fees for non-sufficient funds, credit card processing fees and payroll reversal fees. This First Year Guarantee is valid for clients who pay HomePay directly for quarterly or monthly service fees. It is not valid for corporate clients including Care@Work and senior care agency clients.

Service Accuracy Guarantee: We guarantee (i) that your tax returns will be filed accurately and on time, and (ii) that your tax remittances will be paid on schedule if, in each of the foregoing cases, we receive your complete and accurate information at least six (6) business days prior to the required tax filing deadline. If you incur monetary penalties from tax regulators due to our fault, and we are not successful in getting those amounts waived, we will at our discretion either pay those penalties on your behalf, or reimburse you for those amounts, in each case, excluding any other liability or the underlying tax obligation itself. We will not be at fault if we cannot collect the necessary amounts from your bank account or credit card on the day we request it. Please reference the Service Accuracy Guarantee by telephone at 888-273-3356 with respect to an error made during the period such recipient(s) were HomePay customers.

** Source: HomePay Client Survey, July 2013-August 2016

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