We were Amada clients for the past 6-7 years. Amada is none of the things they promised when we signed up. They DO NOT do caregiver training or basic skills verification, and multiple employees confirmed to me that Amada is hiring "warm bodies" they know aren't competent and placing them in people's homes.

Amada caregivers relieved us of over $1800 in food, $3000 in damage to my custom-built cabinets, charged services for themselves (nail salons, beauty salons, etc.) on our credit card, added our card to a Venmo account and charged $500-worth of the caregiver's bills to our account. Cleaning supplies and household décor disappeared weekly.

Caregivers may or may not show up. They arrived late, left early, or spent entire days on their phones while my loved one was ignored. Caregivers left her in bed alone all day rather than doing prescribed exercise or providing company. Her condition has markedly declined under Amada's care, and what has been lost can't be recovered. They've abandoned my loved one without notifying me. Several even brought small children with them and let them explore our home without supervision.

Only 1 in 10 new hires show for orientation, and it doesn't occur to Amada to figure out why. Caregivers so frequently no-show when scheduled, you'd expect Amada to have backups and contingency plans but they don't. They take ZERO responsibility to get someone on site without fail, instead blaming everyone but themselves.

We did enjoy 4 of our caregivers very much, and they were really great. Over the years, we averaged one new caregiver per week. Statistically, Amada is successful with placements 1 in 65 attempts. That's unconscionable.

Amada also manages resident care services at McKenzie Place, where my loved one used to reside. My strong recommendation, based on years of experience with them, is to stay as far away from Amada as possible until they accept that THEY are responsible for their jobs getting done without excuses.