I am sorry to say that I wouldn't consider Cathy reliable, although she was lovely and we were excited about hiring her. After a formal agreement to start working with us, as we were making final preparations for her to start, she stopped communicating with us. I even left her a voice mail requesting that she let me know if she was no longer interested. ....no response! I am uncomfortable writing a negative review, as maybe there is a good reason for her lack of response. However, for those of you like me, looking for a caregiver for our loved ones, often we need to get care as soon as possible, and it's stressful on us and our loved ones when we are left in the dark as to why caregivers are not responding. My poor mom was so excited about Cathy helping her. It was heartbreaking to see my mom's disappointment, and stressful to be starting the search process all over again. We could have started 2 weeks earlier if only she let us know she changed her mind.
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