After diligently searching online and getting recommendations from friends, you’ve finally found a housekeeper that fits all of your criteria. Now, the next step is to make sure your housekeeping contract dots all the i’s and crosses all the t’s, so you’re clear about all the terms of employment. But since every home is unique and every homeowner has different standards for how they like things tidied up, it’s reasonable to assume that most house cleaning contracts will also have some parts customised.
If you hired an agency to take care of your housekeeping needs, expect them to provide their own contract for you to review. However, if you are hiring an individual, you probably will need to write your own. Regardless of what hiring choice you made, there are a few housekeeping contract best practices you should keep in mind.
What should your housekeeper contract include?
Detailed list of duties
Make sure you specify every area of your home that should be cleaned, along with how often it should be cleaned. While mopping floors may be a weekly task, dusting the blinds may only need to be done on a monthly basis. This also keeps you on top of your own chores—because if you want your housekeeper to clean the benchtops and sink in your kitchen, you need to make sure there are no dirty dishes laying around when they get to your home.
A schedule the housekeeper is expected to follow
Specify how often you want your housekeeper to come to your home (weekly, twice per week, monthly) and what times of the day are ideal.
Terms of payment
This should be listed as an hourly rate, rate per room, rate by task or whatever you’ve agreed to with your housekeeper in order to easily calculate the total fee for each visit. You should also specify if your housekeeper will be paid by the job, weekly, fortnightly, etc. and how you will pay them (cash, bank transfer, credit card, etc.).
Establish who provides the necessary supplies
Don’t just assume your housekeeper will bring over a vacuum and the necessary products to get the job done to your liking. This is especially important if you or your children have allergies to certain chemicals and require specific brands of cleaning products to be used in your home.
List any off-limits areas of your home
Be clear about any rooms that you don’t wish your housekeeper to enter or any items they should not touch. Your housekeeper wants to do a thorough job and needs to know if it’s okay to skip parts of your home.
Have a kid and pet policy
If you have pets, it’s probably best to put them in a restricted area while your housekeeper is cleaning to avoid any issues. The same goes for children. If you have little ones, it might be a good idea to take them out of the house, or at least out of the way, for a bit so that the housekeeper can do their job without distractions.
How to handle last-minute requests
If any services are not listed in your contract that you happen to want your housekeeper to address, explain how much notice you will give them to add it to their list of tasks and how much extra you’re willing to pay for it.
Terms for ending the relationship
Tell your housekeeper how much notice you’ll give them if you no longer wish to use their services. Also be specific on whether this can be done in writing or verbally over the phone.
Other things you should consider before your housekeeper begins working in your home
Insurance coverage
If you are hiring someone privately to work in your home on a regular basis, make sure your home or renter’s insurance policy covers any accidents or injuries that might occur while your housekeeper is on the job. If you’ve hired someone through a company, it’s up to them to cover their own employees.
Household employment taxes
You don’t have to worry about paying taxes for housekeepers who work for a housekeeping company or similar service. Likewise, if your housekeeper works for many other families, provides their own equipment and comes to your home when they have free time in their schedule, they are most likely a self-employed contractor and will handle their own taxes.
However, if your housekeeper is expected to be at your home several times per week for good chunks of the day, follow a set schedule you’ve outlined and uses supplies you provide, they’re probably considered your household employee. In this case, you need to make sure you’re complying with your obligations as an employer in line with ATO regulations.
Access to your house
You may not always be home when you want your housekeeper to come by – you may not even wish to be there at all while they’re working. If you’re not home, you need to have a key or access code policy so your housekeeper knows the safest way to enter and exit your house. If you hire through an agency, be aware that many might charge an extra fee if they’re locked out.
Communication policy
Once the terms of your contract have been agreed upon, discuss how you will stay in touch with your housekeeper, especially if you plan to be out while they’re working. Will you leave each other notes? Is texting preferable over a phone call? Consistent communication will help ensure that you are both satisfied with the arrangement.