The Housekeeping Job Guide: Housekeeping Job Satisfaction and Success
How to make sure the job meets your needs and those of your employer
Now that you've been hired as a housekeeper, you'll want to pay extra-close attention the first few times you clean to make sure you're meeting your employer's expectations. Keeping the lines of communication open can go a long way towards having a positive work experience.
Here are a few tips that will help keep the relationship a smooth one
- Start by creating a list of everything you are required to do. Go over the list together so you both understand and agree on the requirements.
- Set a trial period. Agree that after two weeks your employer will review how things are going. If the employer is not satisfied, or has concerns about how you are doing the job, a trial period with an expected review date offers an opportunity to discuss and resolve issues. It also leaves the door open to ending the relationship if it just doesn't seem to be a good match.
- Discuss how to handle special requests. For example, your employer might occasionally want to change the normal routine and ask you to take care of a special project (windows, rugs, laundry, etc). Are you okay doing this on the fly, or would it be better to receive the request with a week's notice? Setting a policy for this beforehand will remove last-minute panic and disappointment, if, for example, you have another job and will be unable to stay longer to fulfill the special request.
- Ask if there are any special items of sentimental or monetary value with which you should take extra care. Also, ask your employer about areas to "watch out for" in the home -- for example, if the mini blinds are fragile and must be opened with care while cleaning. Also, ask if there are areas of the home that should not be cleaned or that the employer might like to be off limits. Be clear about what these limits are and how they impact your cleaning.
- Establish a policy for cancellations. If you become ill or have a sudden change in schedule, decide beforehand how you will handle such changes, how you will contact each other, and what will be done to reschedule a missed cleaning appointment.
- Remember to be extra careful if you move an item from its normal place during cleaning. You may forget to replace it and this may cause your employer to assume that the item is broken or missing. Be upfront if you do break something by accident. Honesty is the best policy.
- Set up a biweekly time to communicate with your employer to make sure you are both okay with how the job is going. Frequent communication will enable either of you to air any dissatisfaction and devise a plan to handle issues in a manner with which you both are comfortable.
- Finally, be kind and respectful, and expect the same from your employer.
Following these pointers you'll be well on your way to achieving job satisfaction and success.
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