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Client Care Coordinator

Full Time
Client Care Coordinator (Santa Monica, CA) Ensures that all client-requested shifts are scheduled with appropriate care staff. Performs various supervisory activities including but not limited to monitoring clock-ins and clock-outs, recording late arrivals and no-shows, providing appropriate feedback and encouragement. Maintains a positive relationship with all care staff while also maintaining necessary discipline. Establishes and maintains a friendly, yet constructive relationship with clients and client families. Makes appropriate commitments and ensures that the company's commitments to both clients and staff are fulfilled. Essential Functions Schedule and coordinates day to day activities of caregivers Enters new client and schedule information into Clear Care and ensures application of proper pricing Answers telephones, takes inquiries or messages using good telephone technique. Responds promptly and courteously to all incoming calls Communicates continually with associates and clients to evaluate service Performs pre-payroll duties including verifying clock-ins and clock-outs, reviewing and updating computer records in preparation for weekly billing and payroll processing. Maintains documentation of associate work record in Clear Care and ensures current and complete personnel records for all care staff. Assists HR Manager with recruiting, associate hiring, orientations, in-services and disciplinary actions, etc. as needed. Escalates reports of client dissatisfaction, theft and abusive or inappropriate client or care staff behavior to Operations Manager. Performs on-call coordinator duties as needed. Serves as liaison between care staff and Operations Manager Assists with sales, marketing, and public relations efforts as needed. Other general office and clerical functions Other duties assigned by the Operations Manager