Marketing and Operations Assistant
Do you have a strong desire to create order out of chaos? Do you have such natural organizing skills that your friends and family call on you to help keep them organized? Are you the kind of person who thrives on being the go-to person who can manage a project from start to finish and achieve the goal without losing track of the small details? Do you enjoy working with baby boomers and seniors?
If so, then join our team. A Move Handled With Care specialize in helping Baby Boomers and Senior Citizens downsize their living situation. We are a company that is focused on doing all of our duties with compassion and professionalism towards both our client and their family members.
A Move Handled With Care is currently seeking a qualified candidate who would like to work from home 25-30hrs a week to assist the business with marketing and daily operation needs.
Essential Duties and Responsibilities:
*Provide general operating and marketing support to fulfill the needs of the business.
*Answer all incoming calls
*Create client folder in Gdrive (google drive) and upload:
*Phone intake form
*Mover detail sheet ?
*Add a new customer account/update existing customer account in Quickbooks
*Contact moving company by phone or text to check availability and schedule move dates
*Schedule moving company and AMHWC staff based upon Scope of Work ?
*Communicate with other parties involved in moves by phone or email to confirm:
- Confirm dates and times of packing and moving with clients
*Keep track of client invoicing for billing and payment
*Update referral tracking spreadsheet
*Attend industry networking events
*Call on retirement communities
Education and Experience:
*High School Diploma or GED.
*Minimum 3 years of related work experience.
*Minimum 1 year of experience working in the senior service industry
*Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge and abilities for the position.
*Experience using Quickbooks online
*Experience using Google Drive
*Experience in organizing, customer service, and/or project management
*Acute attention to detail and highly organized
*A passion for solving problems from end-to-end. An eagerness to find solutions.
*Open-minded and non-judgmental attitude toward clients with organization challenges: Able to work with a wide variety of different people and personalities
*Assessment skills including the ability to ask appropriate questions and identify clients needs, values and goals
*Establish and maintain positive and effective working relationships with clients, coworkers, contractors and vendors
*Maintain a calm, patient, professional tone in chaotic or stressful situations
*Thrive when faced with multiple challenging projects and demonstrate creative problem solving
*Inspire confidence by taking charge of a situation, focusing on solutions, being proactive and willing to roll-up sleeves and get the job done
*Manage time and complete tasks efficiently and according to timeline, and to effectively coordinate coworkers and vendors in doing the same
*Work independently and effectively prioritizes projects and tasks
*Demonstrate leadership, professionalism, integrity, honesty and a strong work-ethic