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As a Patient Care Navigator, you play a critical role in improving the level of care for each patient. At Vituity, we never forget that. To ensure your success, we provide the systems of support you need to help you grow and reach your professional goals. Vituity, among the largest truly democratic physician partnerships and one of the leading multispecialty medical groups in the nation , has full time positions as a Patient Care Navigator currently available with AMITA Hospital System in Illinois: Resurrection Medical Center in Chicago, Saint Joseph Hospitals in Chicago and Elgin, Mercy Medical Center in Aurora, and Saints Mary & Elizabeth Medical Center in Chicago.
The Impact You'll Make
The primary focus of the Patient Care Navigator (PCN) is to guide patients and their families following the discharge from the hospital to assure a smooth transition home. In this role, it is vital to use a patient centered approach and have effective communication. The PCN displays a willingness to explore and acknowledge patient needs, expectations and values. She/he responds to patients needs in a way that is helpful and beyond expectation. The primary goal is to work collaboratively with patients and coordinate care with various healthcare team members to have a positive effect on patient health outcomes by receiving the right care in the right place at the right time.
Additional responsibilities include, but not limited to:
- Establishes relationships with and serves as primary point of contact for patients
- Clearly communicates the purposes and services available to patients, family members and caregivers.
-Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient related duties as designated
- Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
- Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital initiatives.
- Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed.
- Receives patient requests for assistance and refers patient to appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position.
- Performs duties under compliance with HIPAA and understand the importance of protecting patient information.
- Maintains documentation of all client encounters in excel or software based program, and completes reporting requirements according to program standards.
- Attends and represent the organization at training and meetings at the request of or with the approval of supervisor
- Fully discloses relevant training, experience and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
- Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenarios.