I had an awful experience with Tutor Time of New City. There was not one incident but an accumulation of multiple incidents that made me feel that my child was not safe and was not well taken care of at this facility. After discussing these issues after each incident I felt that the director who I dealt with would just "yes" me to death and give a false sense of comfort that there would be some corrective action plan that would be put in place to prevent these particular problems from happening again- but things never changed.
The major issues I had were: when a family member went to pick up my son and was let in the locked building by the UPS man who was walking out from a delivery. That same day when my family went into the room to get my child she was handed the WRONG child not once, but twice to leave with! One day my husband walked into my son hysterically crying pointing at girl saying "baba, baba" to a girl who had his bottle in her mouth- it wasn't until the teacher realized my husband was in the room that she acted on the other child having his bottle in her mouth. Then one day my family went to pick up my son and who ran to her and said "baba, baba" like he was thirsty- only to find that his bottles were never taken out of his bag since drop and the app never reported wet diapers that day. After getting home he chugged two bottle of water. It was not rare to app updates through out the day for the wrong child. Multiple times I received updates with pictures of the wrong child. On days my son was not even there we were getting updates about how much he ate, slept, peed and pooped that day! The final straw was when my son was bit for the second time apparently over his shirt but somehow still managed to get broken skin and teeth marks on him and was bleeding! I wasn't even called for that- I was notified via the app. When picked up early after this incident my son was brought home, and when changing his diaper it was noted his pants had stains down the inside of the pants from stool- why bother bring a change of clothes if they are not going to change soiled clothes?!
I do not recommend this facility for daycare.I feel that they are lacking proper supervision and lack care. Every time I brought up an issue with the director of the facility I felt as if she would just agree with all of the legitimate issues I brought to her, would agree that all of these issues are unacceptable, would give me a corrective action plan, yet nothing would change. I hope this review enlightens others to my experience and brings change to that facility. I sincerely felt that my son was not safe being there.