The Children's Courtyard

5914 W William Cannon
Austin, TX 73301
5914 W William Cannon, Austin, TX 73301
512-891-6500 512-891-6500

The Children's Courtyard

5914 W William Cannon
Austin, TX 73301
5914 W William Cannon
Austin, TX 73301
512-891-6500 512-891-6500
At Care.com, we realize that cost of care is a big consideration for families. That's why we are offering an estimate which is based on an average of known rates charged by similar businesses in the area. For actual rates, contact the business directly.

Details and information displayed here were provided by this business and may not reflect its current status. We strongly encourage you to perform your own research when selecting a care provider.

Details and information displayed here were provided by this business and may not reflect its current status. We strongly encourage you to perform your own research when selecting a care provider.

In business since: 2013
Total Employees: 11-50

LICENSING INFORMATION

Care.com has not verified this business license. We strongly encourage you to contact this provider directly or Texas's licensing department to verify their license, qualifications, and credentials.
The Care.com Safety Center has many resources and tools to assist you in verifying and evaluating potential care providers.

Program Details

Type
Child Care Center/Day Care Center
Preschool (or Nursery School or Pre-K)
Philosophy
Developmental (Play-Based)
Cooperative
Languages
English
Spanish
Teacher/Student Ratio:
1:4

Cost & Availability

Costimate
$169/week
At Care.com, we realize that cost of care is a big consideration for families. That's why we are offering an estimate which is based on an average of known rates charged by similar businesses in the area. For actual rates, contact the business directly.
OFFERINGS
Full Time (5 days/wk)
Part Time (1-4 days/wk)
Half-Day (Morning)
Half-Day (Afternoon)
Full-Day
Extended Care (After School)

Ratings & Reviews

( 1)
Jeff S
07/21/2020
Don't be fooled by the attractive building and playground. This place runs as cheap as possible and is not quality daycare. My son cried at drop off and was often sad, thirsty, with a dirty diaper at pick up. I wish I had noticed the red flags sooner. The director, "Angelina Fuchs" is in over her head and often gets important information wrong and doesn't bother correcting herself. When I voiced concerns, multiple times she said, "I'm ending this conversation." They are sweet and nice when you first meet them, then once an issue arises they are dismissive and cold. Never willing to apologize or admit an error. Just defensive. The girl at the front desk hung up on me when I asked her a simple question.

When I brought my concerns to the district manager, she was rudely dismissive and accusatory as well. She lied directly to me repeatedly, and told my wife yet another lie. So apparently the terrible, dishonest way of treating families who have been with them long term comes from the top and trickles down. They called me one morning to notify me they had decided to unenroll my son without warning, and had no more spaces available. They claimed the essential worker program we were enrolled in ended on the 16th of july and therefore my service, even though we had been with them long before and had no plans on leaving then. They were also incorrect about the date, our contract ended on the 19th. So they were paid for daycare service by the government on a day did not attend. Regardless, we planned on continuing attending and paying ourselves as we had since October 2019. They tried to tell me there was some fee back in May mentioned in an email I never paid. However, our balance was $0.00 and I had asked an employee if we owed anything at all the week prior and the answer was no. So these are entirely dishonest and inept people you are trusting your precious child with.
I had to go retrieve his belongings and they did not apologize, tell him bye as I held him, or thank us. I felt devastated knowing my son had spent so much time in the care of people who did not care about him, just our money. Family members had voiced concern over seeing my son on the cameras looking bored for long periods of time, with no interaction from teachers. Just sitting and waiting or standing. There Is no curriculum as they try to sell you on during the tour. Occasionally they did do art but that's about it.
The director's decision to randomly unenroll my son left my family in a terrible position of suddenly not having daycare during the middle of a pandemic when it Is at a premium and there is a two week wait to prevent spread. I will never enroll in another children's courtyard. I can see why several other locations around town have closed. In summary, unethical is the one word I would use to describe Children's Courtyard on William Cannon in Austin.
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