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Medical Home Service Representative

Part Time Starts ASAP Milwaukee, WI
The role of the Home Service Representative is to perform the best customer-service experience for the in-home installation, service, and retrieval of personal emergency response equipment, as well as other monitoring service devices. This is not a high-tech installation job. If you are a caring and compassionate person who enjoys speaking with seniors and can work independently this could be the job for you! We are looking for an installer who is based in Milwaukee and able to cover an area that roughly stretches from Kenosha to Fond du Lac. The average number of orders per week will be about 8 to 10. Ideal for candidates who are already working on the road or retirees who enjoy driving and would like to serve the senior community. If you are uncomfortable covering this territory with your own vehicle, please do not apply. Major Responsibilities: -Educate and train subscribers and caregivers on our products/services in a professional, respectful manner -Process work orders for installation, training, maintenance, or retrieval of equipment/products -Complete tasks on work order on scheduled date and within a specified time-frame while offering world-class customer service -Schedule service and retrieval appointments with subscriber/caregiver within expected service and quality standards -Acclimate subscriber/caregiver to equipment and service, ensuring their comfort in its use -Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment -Provide management with feedback and ideas for continuous improvement Qualifications: -Ability to operate basic machinery (PC, smart phone) -Dexterity to install hardware in hard-to-reach locations -Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions -Satisfactory background check including state specific requirements (i. e. fingerprinting) -Valid driver's license with a clean driving record -Reliable transportation for coverage area -Clean background check and clear drug screen -A computer and/or laptop and smartphone -Exceptional customer-service skills If you are thinking about applying please make sure you have: -A reliable vehicle -A computer and/or laptop and smartphone -A flexible schedule

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