Hiring Caregivers
Choosing Companies
Searching Jobs
Whether you're gathering candidates, narrowing your list, interviewing top choices or making your final decision, here's some advice to guide you through the hiring process.

Gather Your Candidates

Use these tools to make a list of candidates you think could be a good fit for your family, in terms of experience, skills and safety.

Read In-Depth Profiles Caregivers on Care.com can create in-depth profiles that include work experience, certifications and requirements. These profiles can help you identify caregivers who meet your needs.
Check Safety Verifications It's easy to check a caregiver's safety verifications. We put background checks, phone and email verifications and Facebook Connect status in one convenient place.
Confirm Phone & Email Info Before you contact caregivers, make sure they've verified their phone number and email address.idate their identity.
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Narrow Your List

Go beyond profiles. Use the tools and tips below to zero in on quality candidates.

Read Reviews See what other Care.com members think of your candidate. Each review includes a star rating and comments about the employer's experience with that caregiver.
Conduct Online & Third-Party Searches Perform your own independent search on candidates. Search the web for any news articles about them. Review state and local websites to obtain any relevant public information. And try to locate them on Facebook, LinkedIn, Twitter and other social networks.
Message Through Care.com Send messages through Care.com, instead of using your personal email. That way, you only share your contact information if and when you feel comfortable. Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content.
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Meet Caregivers

Take your time getting to know top candidates, before you decide whether they'd be a good fit. View their availability and set up phone calls, video chats and in-person interviews.

Conduct Phone/Video Interviews Conduct phone interviews with your top candidates to decide if you'd like to meet them. Not sure where to start? Try our list of sample questions and guidelines.
Interview Your Favorites in Person After talking on the phone, conduct face-to-face interviews.. Don't be afraid to ask tough questions, like the ones in our interview tips and question checklist.
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Determine Your Top Candidate

Think you've found the one? Before hiring, take the time to look for information that wouldn't come up during an interview.

Check References Contact previous employers or listen to recorded references to learn more about your candidate's past work experience. Read our suggested reference questions for ideas on what to ask.
Run Criminal Records Checks We encourage you to request at least a Criminal Records Check before hiring. The Criminal Records Check can include Social Security Number verification, a Sex Offender Registry Search and a search of the National Criminal Database. Criminal Records Check also includes in-person or online searches of county and federal criminal records. This is more thorough search that covers a caregiver's last seven years of address history, and can reveal arrests that didn't result in a conviction.
Run Criminal+ MVR Checks Are you hiring a caregiver to drive your family to and from activities or appointments? We encourage you to request a Criminal+ MVR Check. It includes everything from the Criminal Records Check, plus a Motor Vehicle Record Check, which verifies and examines a candidate's licenses and prior driving records.
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Monitor Your Caregiver

Even if you've run thorough checks on a caregiver, things can change. It's always a good idea to monitor your caregiver on an ongoing basis.

Drop in Unexpectedly Show up unannounced to see your caregiver in action. This is the best way to see how your caregiver behaves when you're not there. It also tells them that you're plugged into what goes on with your family.
Search for Activity Online Look for any recent news articles about them. Frequently review their social media activity, including Facebook, Twitter and LinkedIn. Periodically review state and local websites and databases to obtain any public information relating to your caregiver.
Ask Neighbors for Feedback Let your neighbors know you've hired a new caregiver and ask them to keep any eye out. Check in with them to make sure your caregiver is meeting the expectations you've outlined.
Instincts You know your family better than anyone, and if something feels "off," there may be a reason. Keep open lines of communication with your caregiver and approach them with any concerns.
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Looking for a day care center or other care business? Check out detailed business profiles, and follow our tips for narrowing choices, visiting top candidates and choosing the best option for your family.

Gather Information

Use these tools to make a list of care options you think could be a good fit for your family.

Read Reviews. Read reviews from other Care.com members. Each review includes a rating and comments on the family's experience with the business.
Conduct Online & Third-Party Searches Perform your own independent search on each business. Search the web for any news articles about them. Look them up on review websites to find out about their reputation. And try to locate them on Facebook, LinkedIn, Twitter and other social networks.
Check Licenses Make sure each business is up to date on all the necessary licensing. Licensing requirements vary by type of care and by state, but you can contact your state's Department of Licensing to learn more about the guidelines and also to check licensing status.
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Visit Each Business

An in-person visit helps you get a feel for a place that online research might not. Trust your eyes, ears and instincts.

Schedule a Visit Schedule a time to visit and meet the director and caregivers. Ask about employee training, certifications and the types of background checks they run. See if the rooms are clean. And make sure the staff is friendly and knowledgeable.
Pop in Unexpectedly Visit the facility several times before making a decision. Make a surprise visit to observe the staff and environment. And avoid businesses that won't let you come by unexpected.
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Determine Your First Choices

Checking references and accreditations can help you find a business committed to providing quality care.

Check References Conduct reference checks on your top choices by talking to past and current clients. Would they recommend the business to a friend? Have they had any issues?
Confirm Accreditations Check to see if your first choice is accredited by industry-leading organizations. These organizations have higher than average standards, so if a business is accredited, it's a strong indicator that it's well run.
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Help protect yourself and show employers that safety is a priority. Highlight your experience and reputation when you apply to jobs.

Outline Your Experience

Build your credibility by creating an in-depth profile that includes a photo, references and reviews. Note your previous job experiences, skills, qualifications and any safety certifications you have.

Ask for Reviews Ask previous employers to write a review for you. It can help you build your reputation and earn the trust of other families.
Post References List three to five references relevant to your job search. References increase your chances of being contacted by potential employers.
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Show Families You're Serious

Build trust with potential employers by showing safety is a priority to you.

Run a Check On Yourself Request a background check ahead of time and you'll have it ready when a family asks to see it. Show that you a good driving history, clean criminal records and more.
Verify Your Contact Info Verifying your phone number and email address provides an extra level of assurance to families.
Facebook Connect Connect on Facebook to build trust between yourself and families. Show them you're open about your personal and professional relationships, and get a window into theirs.
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Apply to Jobs

The tips below can help protect your privacy and safety while you're looking for jobs.

Send Messages Through Care.com Send messages through Care.com instead of using your personal email. That way, you only share your contact information if and when you feel comfortable. Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content.
Conduct Online & Third-Party Searches Perform your own independent search to help make sure you'd be comfortable working for someone. Search the web for news articles, review state and local websites, and try to find information on Facebook, LinkedIn, Twitter and other social networks.
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Protect Yourself

You're looking for a job, not for trouble. Learn how to keep yourself safe from common scams.

Report Suspicious Activity We want to know if you think a job post or message is spam, a scam or suggestive. Notify our Safety Team immediately by clicking the "Report" flag located in messages and job posts. We take reports from our members very seriously, and work hard to respond quickly.
Interview in Person It's always important to meet with the family or individual before you start working. Make sure your interview is in a public place, and ask to see an ID to confirm who you're meeting with. Never accept advance payment from a family or individual without meeting and interviewing with them.
Avoid Scams. If an offer sounds too good to be true, it usually is. Never accept a check for an amount greater than what you agreed upon, and never wire money back to someone who pays you by check. This is a common internet job scam, which occasionally targets sites offering babysitters, nannies and other care providers. See examples of common scams.
Never hesitate to contact us with any questions or concerns, or with reports of suspicious activity within the Care.com community.
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