Hiring Caregivers
Choosing Companies
Searching Jobs
Make safer decisions – every step of the way.
Whether you're gathering candidates, narrowing your list, interviewing top choices or making your final decision, the information below can help.
Gather Candidates

Use these tools to make a list of candidates you believe may be a good and safe fit for your family.

In-Depth Profiles. Caregivers on Care.com can create in-depth profiles that include work experience, certifications and requirements. View profiles to help identify the caregivers who meet your needs.

Safety & Verification Dashboards. It's easy to check the status of a caregiver's various safety verifications. You'll find Background Check status, Phone & Email Verifications and Facebook Connect all in one convenient place.

Phone & Email Verification. Want to feel more confident about contacting caregivers? Choose ones who verify their phone number and email address, which helps build their reputation and validate their identity.

Narrow Your List

No to potential bad apples. Yes to the cream of the crop. Use our tools and tips to help find quality candidates.

Reviews. Read reviews from other Care.com members posted on your candidates' profiles. Each review includes a star rating and comments about the employer's experience with that caregiver.

Online & Third-Party Checks. Perform your own independent search on candidates. Search the web for any news articles about them. Review state and local municipality websites to obtain any relevant public information relating to your caregiver. You should also try to locate them on Facebook, LinkedIn, Twitter and other social networks.

Preliminary Background Check. Use the Preliminary Background Check as a preliminary screening tool to narrow your list of candidates. Results vary by state, but can include Social Security Number verification, Sex Offender Registry Search and a search of the National Criminal Database. Click here to see exactly what's covered in your state.

Monitored Messaging System. Send all of your initial messages through Care.com instead of using your personal email. That way, you only share your contact information if and when you feel comfortable. Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content.

Interview Top Candidates

Take your time getting to know top candidates and whether they'd be a good, safe fit. Trust your instincts.

Phone Interview. Conduct phone interviews with your top candidates to decide if you'd like to meet them. Not sure where to start? Try our list of sample questions and guidelines for conducting phone interviews.

In-Depth Interview. After phone interviews, conduct face-to-face interviews to determine how well each person will fit in with your family. Don't be afraid to ask the tough questions, like the ones in our interview tips and question checklist.

Determine Your Top Candidate

Think you've found the one? Before hiring, take the time to look for information that wouldn't come up during an in-depth interview.

Reference Checks. Contact previous employers or listen to recorded references to learn more about your candidate's past work experience. Read our list of suggested reference questions for ideas on what to ask.

Preferred Background Check. We always encourage you to request a Preferred Background Check before hiring. It includes everything the Preliminary Background Check covers, plus in-person or online searches of county and Federal records. This more thorough search covers a caregiver's last 7 years of address history, and can reveal arrests that didn't result in a conviction.

Preferred+ Background Check. Are you hiring a caregiver to drive your family to and from activities or appointments? We encourage you to always request a Preferred+ Background Check first. It includes everything from the Preferred Background Check, plus a Motor Vehicle Record Check, which allows you to validate and examine candidate's licenses and prior driving records.

Monitor Ongoing

You've hired a caregiver for your family, but your work isn't done. You want your family to be safe, even when you're not around. Use these tips and tools to proactively mange and monitor your caregiver.

Unexpected Drop-ins. Show up unannounced to see your caregiver in action. This is the best way to see how your caregiver behaves in your absence. It will also make them aware that you are plugged into what goes on with your family, so they are always performing their best.

Periodic Online & Third Party Checks Perform regular searches on your caregiver. Search the web for any recent news articles about them. Frequently review their social media activity including Facebook, Twitter, and LinkedIn. Periodically review state and local municipalities to obtain any relevant public information relating to your caregiver.

Instincts. It's important to trust your instincts. If something feels "off" there is likely a reason. Keep open lines of communication with your caregiver. You should always feel comfortable approaching them with any concerns, like those outlined in our Babysitter Guide.

Feedback from Neighbors. Let your neighbors know you have hired a new caregiver and ask them to keep any eye out. Check-in with them regularly on their observations to ensure your caregiver is behaving appropriately and following the expectations you’ve outlined.

Make safer decisions – every step of the way.
Looking for a day care center or other care business? Follow our tips for gathering information, narrowing choices, visiting top candidates and choosing the best option for your family.
Gather Information

List out features you want, then use these tools to find businesses that have them.

Business Profiles. Learn more about each business by viewing business profiles on Care.com. You'll find details about services, photos of the facility and other helpful information.

Care.com Pre-screening. All businesses on Care.com that show a check mark have been pre-screened by one of our Care Force members. Businesses that show a grey circle did not meet one or more of our pre-screen criteria or have not been pre-screened. During the pre-screening process our Care Force:

  • Verifies profile information for accuracy
  • Cross checks the Better Business Bureau for accreditation and reputation ratings
  • Conducts an online media search for negative, newsworthy incidents
  • Performs an overall reputation check by reading a sample of online reviews by customers like you
  • Verifies license information (senior care facilities only)

Ultimately, all hiring decisions are up to you. Information reviewed during the pre-screening process can change at any time. Please make sure to perform your own research on the care providers you're seriously considering.

Narrow Your List

Make it your business to know their business. A little research now can help focus your search and save you time.

Reviews. Read reviews from other Care.com members. Each review includes a star rating and comments on the family's experience with the business.

Online & Third-Party Checks. Perform your own independent search on each business to narrow your list. Search the web for any news articles about them. Look them up on review websites for additional insight on their reputation. You should also try to locate them on Facebook, LinkedIn, Twitter and other social networks.

License Verification. Make sure each business is up to date on all licensing requirements. Licensing requirements vary by type of care and by state. Contact your state's Department of Licensing to learn more about the guidelines and to check the status of each business's license.

Visit Each Business

An in-person visit helps you get a feel for a place that online research might not reveal. Trust your own eyes, ears and instincts.

Scheduled Visit. Schedule a time to visit and meet the director and caretakers. Ask about employee training and certification, and the types of background checks conducted. Are rooms clean? Is staff friendly and knowledgeable?

Pop-in Visit. Visit the facility several times before making a decision. Pop in for a surprise visit to observe the staff and environment. Avoid businesses that do not permit unscheduled visits.

Determine Your First Choice

Checking references and accreditations is important to choosing a business committed to providing quality care.

References. Conduct reference checks on your first choice. Talk to the business's past and current clients. Would they recommend the business to a friend? Have they had any issues?

Accreditation. Check to see if your first choice is accredited by industry leading organizations. These organizations have higher than average standards, so if a business is accredited, it's a strong indicator that it is well run.

Make safer decisions – every step of the way.
Help protect yourself and show employers you're conscientious by highlighting your experience and reputation, applying to jobs and being aware.
Outline Your Experience

Build your credibility by creating an in-depth profile with a photo, references, reviews and more.

Your Care.com Profile. Outline your past experiences, skills and qualifications. Be honest when completing your profile to increase your chances of being hired by the type of family you want.

Reviews. Ask previous employers to review you and the quality of care you provided their family. Reviews are extremely useful when trying to get hired by a family.

References. List 3-5 references relevant to your job search. References listed on your profile can show that you're trustworthy, which increases your chances of being contacted by potential employers.

Build Your Reputation

Get full credit for your previous job experience and reputation by validating your identity.

Preliminary Background Check. Request a Preliminary Background Check ahead of time and you'll have it ready when a hiring family asks to see it. The Preliminary Background Check includes social security number verification, a Sex Offender Registry Search and a search of the National Criminal Database.

Phone & Email Verification. Verify your phone number and email address as an additional way of validating your information and identity. It also provides an extra level of assurance to families because they know they're communicating with you.

Facebook Connect. Connect to Facebook and build confidence between yourself and families by establishing a link to your personal and professional relationships.

Apply to Jobs

The tips below can help protect your privacy and safety while you're looking for jobs.

Monitored Messaging System. Send all of your initial messages through Care.com instead of using your personal email. That way, you only share your contact information if and when you feel comfortable. Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content.

Online & Third-Party Checks. Perform your own independent search to make sure you'd be comfortable working for someone. Search the web for any news articles about them. Contact your state or local municipalities to obtain public information. You should also try to locate them on Facebook, LinkedIn, Twitter and other social networks.

Be Aware

You're looking for a job, not for trouble. Learn how to keep yourself safe from common scams.

Report to Care.com. We want to know if you think a job post or message is spam, a scam or suggestive. Notify our Safety team immediately by clicking the Report flag located in all messages and job posts. We take reports from our members very seriously, and work hard to respond quickly.

In-Person Interview. It's always important to meet with the family or individual before you start work. Make sure your interview is in a public place, and ask to see an ID so you can confirm who you're meeting with. Never accept advance payment from a family or individual without having first met them and gone through the interview process.

Avoid Scams. If an offer sounds too good to be true, it usually is. Never accept payment by check for an amount which is greater that what you agreed upon and never wire money back to someone who pays you by check. This is a common internet job scam, which occasionally targets sites offering babysitters, nannies and other care providers.

Please do not hesitate to contact us with any questions or concerns, or with reports of any suspicious activity within the Care.com community.