For Families
For Caregivers
Whether you're gathering candidates, narrowing your list, interviewing top choices or making your final decision, the information below can help.

General Safety FAQs
One precaution we take is to check certain information some members provide us against various databases and other sources for criminal or other inappropriate activity. In addition, our dedicated safety team reviews profiles for suspicious and inappropriate content and investigates job posts, profiles and messages that are flagged by our members as objectionable. While we view these as important initial steps, they are only preliminary checks and do not catch everything; the best safety precautions are the ones you take. Please visit our Safety Guide page to learn more about the steps we recommend you take to help make good hiring decisions.
Generally, we do not verify the accuracy of the information members post in their profiles, in job postings or in other areas of the site. See below for information regarding phone and email verifications caregivers may choose to perform. Please be sure to verify the information that is important to you before hiring a caregiver.
Generally, we do not verify the accuracy of the information businesses provide in their profiles. Please be sure to verify the information that is important to you before choosing a care-related business.
We built a monitored messaging system that enables you to communicate through Care.com instead of your personal email. That way, you only share your contact information if and when you feel comfortable. We also set up industry-recognized safeguards to help protect your information from unauthorized access, including:
  • Using SSL (Secure Socket Layer), the industry standard method for computers to communicate securely. We utilize SSL in the online registration process, in the login process and in the account management section of the site.
  • Using strong encryption technology to protect sensitive information.
  • Employing firewalls and system monitoring to protect against unauthorized access of our systems.
Your user accounts are also protected by the password you use to access your online account with Care.com, and we urge you to take steps to keep your password safe. If you feel your password has been compromised, you should change it immediately by logging into your account and visiting the "My Profile & Settings" section. And after each visit, you should log out of your Care.com account and exit your browser.
If Care.com learns a member may be unsafe or has acted inappropriately, we immediately remove the member from Care.com.
Ultimately, all hiring decisions are up to you. Please make sure you have done your research and feel comfortable with the company or individual before hiring. Visit our Safety Guide page to learn more about certain steps you can take to help make good hiring decisions.
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Safety Resources
The Safety & Verification Dashboard is part of every caregiver's profile. It allows you to easily view the status of safety verifications and whether or not a caregiver is verified, in one centralized location. Read below to learn more about each verification.
A caregiver's Safety & Verification Dashboard includes:
  • Background Check Status (Motor Vehicle Record and Criminal Check)
  • Phone Number Verification
  • Email Verification
  • Facebook Connect
To help build their reputation and validate their identity, caregivers have the option to verify the phone number they've registered with Care.com. In order to verify their phone number, a caregiver enters his or her phone number and cell phone carrier. The caregiver then receives a text message containing a confirmation code, and has to enter the confirmation code correctly into their Care.com account to verify his or her phone number.
To help build their reputation and validate their identity, caregivers have the option to verify the email address they've registered with Care.com. In order to verify their email address, a caregiver clicks the Verify Email link. This triggers an email to the email address the caregiver registered with Care.com. The caregiver opens the email from Care.com, clicks the confirmation link and is prompted to log into their Care.com account to verify their email address.
Currently, there is no automated way to request that a caregiver verifies phone number and/or email address. You can however, message the caregiver to request verification.
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Third-Party Checks
It's important to perform your own independent search on your candidates. Search the web for their name to see if there are any news articles about them. Contact your state or local municipalities to obtain public information. You should also try to locate them on Facebook, LinkedIn, Twitter and other social networks.
Please contact our Member Care team if you uncover any suspicious or inappropriate information, so we can take the necessary actions
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Premier Background Checks

The Premier Background check is performed by PFC Information Services, Inc. PFC's team of investigative professionals are involved in each step of the process, from data entry to analysis to report preparation. PFC also has their own network of professional court researchers that are dispatched to courthouses throughout the U.S. In addition, PFC subscribes directly to many state databases, and utilizes premium commercial databases. All of this results in more accurate background checks with fewer false positives.

The Premier Background Check also includes searches not included in the Criminal Records Checks, including -

  • U.S. District Court Criminal Records
  • National Bankruptcy Records
  • National Wants & Warrants
  • Civil Restraining Orders
The Premier Background Check includes the following services:

SSN Verification - The Social Security Number Verification is not a check of the Social Security Administration's databases, but a search of credit bureau and public records databases to determine what name or names are associated with the usage of a particular Social Security number. A comprehensive address history is also included.

National Criminal Database - This check provides a search of multiple criminal record sources, including some state and county criminal repositories, a proprietary database of felonies/misdemeanors, and prison parole/release records. While this check provides access to millions of criminal records, it is not a true nationwide search.

National Sex Offender Registry - This is a national search of the U.S. Justice Department's Sex Offender Registry. All 50 states are included.

State/County Criminal Records - Felony and misdemeanor records can be researched anywhere in the U.S. In some states the checks must be conducted at the county level, while statewide checks are available in the following states: Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Iowa, New York, North Carolina, Oregon, Rhode Island, South Carolina, Texas, Virginia, Washington, and Wisconsin.

US District Court Criminal Records - US district court records are researched for criminal or civil litigation in all 50 states.

Driving Records - DMV reports can be obtained in every state, with the exception of Alaska, New Hampshire, and Pennsylvania. Generally, violations remain on the DMV report for three years, although convictions for serious offenses are reported for 5 years or more, depending on the state. Convictions for DUI or "wet reckless" are of critical importance, as they can point to substance abuse problems.

National Bankruptcy Records - A comprehensive bankruptcy filing search will show if the candidate has filed for bankruptcy and, if so, whether the bankruptcy was classified as 7, 11, 13, includes additional debtors, liability amount, and filing date.

National Wants & Warrants - A nationwide search for any open, extraditable warrants pertaining to the subject.

Civil Restraining Orders - This check will uncover any civil restraining orders filed against the candidate. Restraining orders will generally stay on file for 1 year. Domestic employers are particularly concerned about litigation involving former employers and temporary restraining orders.

We recommend you always run a background check on your final candidate before hiring. While no background check is 100% complete, the Premier Background Check is prepared by investigative professionals and provides some of the most in-depth data available. The Premier Background Check can uncover information you might not learn from a Criminal Records or Criminal+ MVR Check, in-person interview or reference check.

To request a background check, follow these steps:

  1. Log into your account
  2. Search for a caregiver by using the search box that appears across the top of each page on the site
  3. From a search results page, click a caregiver's name to view his or her profile
  4. Click the Get Started button in the Safety & Verification Dashboard
  5. Choose the Premier Background Check option and submit your request

Once the caregiver has accepted your request, a member of our team will contact you to provide the necessary forms and guide you through this straightforward process.

A member of our team will contact you to provide the necessary forms. There are three forms that must be completed (one completed by you, one completed by the caregiver, and one completed by both). Once the forms have been completed, you will fax the forms to PFC Information Services at 510-336-9791. If anything comes up or PFC has any questions they may reach out to you directly. You may also reach out to PFC if you have any questions during the process. Once the background check has been completed, PFC will email you a copy of the results to the email address you provided.
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Interviews
It's a good idea to conduct your first in-person meeting at a public location, such as a coffee shop.
Request to see a photo ID of the potential caregiver to confirm she is who she claims to be. Also, request documentation to verify any other information that is important to you.
Have your top choices individually meet your family after the initial meeting, so it's not awkward for her or overwhelming for your kids. Bonus: this practice run might actually give you the best insight into which applicant will be the best fit.
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General Safety FAQs
One precaution we take is to check certain information some members provide us against various databases and other sources for criminal or other inappropriate activity. In addition, our dedicated safety team reviews profiles for suspicious and inappropriate content and investigates job posts, profiles and messages that are flagged by our members as objectionable. While we view these as important initial steps, they are only preliminary checks and do not catch everything; the best safety precautions are the ones you take. Please visit our Safety Guide page to learn more about the steps we recommend you take to help make good hiring decisions.
Generally, we do not verify the accuracy of the information members post in their profiles, in job postings or in other areas of the site. See below for information regarding phone and email verifications caregivers may choose to perform. Please be sure to verify the information that is important to you before hiring a caregiver.
Generally, we do not verify the accuracy of the information businesses provide in their profiles. Please be sure to verify the information that is important to you before choosing a care-related business.

We built a monitored messaging system that enables you to communicate through Care.com instead of your personal email. That way, you only share your contact information if and when you feel comfortable.

We also set up industry-recognized safeguards to help protect your information from unauthorized access, including:

  • Using SSL (Secure Socket Layer), the industry standard method for computers to communicate securely. We utilize SSL in the online registration process, in the login process and in the account management section of the site.
  • Using strong encryption technology to protect sensitive information.
  • Employing firewalls and system monitoring to protect against unauthorized access of our systems.

Your user accounts are also protected by the password you use to access your online account with Care.com, and we urge you to take steps to keep your password safe. If you feel your password has been compromised, you should change it immediately by logging into your account and visiting the "My Profile & Settings" section. And after each visit, you should log out of your Care.com account and exit your browser.

If Care.com learns a member may be unsafe or has acted inappropriately, we immediately remove the member from Care.com.
Ultimately, all hiring decisions are up to you. Please make sure you have done your research and feel comfortable with the company or individual before hiring. Visit our Safety Guide page to learn more about certain steps you can take to help make good hiring decisions.
Back to top »
Safety Resources
In order to verify your phone number log into your Care.com account, go to your Profiles & Settings and scroll down to Test Message Alerts. Enter your phone number and carrier and click submit. You will receive a text message containing a confirmation code. Enter the confirmation code into the appropriate field, and click confirm.
In order to verify your email address, log into your Care.com account, go to your Profiles & Settings and click the Verify Now link next to your email address. This will trigger an email to your personal email address. Log into your personal email account, open the email from Care.com and click the confirmation link.
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Third-Party Checks
It is important to perform your own independent search to ensure you are being hired by someone you would be comfortable working for. Search the web to see if there are any news articles about them. Contact your state or local municipalities to obtain public information. You should also try to locate them on Facebook, LinkedIn, Twitter and other social networks.
Please contact our Member Care team if you uncover any suspicious or inappropriate information, so we can take the necessary actions.
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Background Checks

We make it easy to add a background check to your account. All you have to do is follow these steps:

  1. Log in to your account.
  2. Click on the "My Background Check" link in the left navigation.
  3. Follow the instructions on the next page.
At present, we do not offer the ability to run a background check on a potential employer.
You always have control over who can view the results of your background check. The list of users you have allowed to view your background check is listed right under your background check report in the "My Background Check" section of "My Care.com." You can decide to remove a user's access to your report at any time.
If you would like to run a Criminal Records Check on yourself, please go to the "My Background Check" section of "My Care.com" for additional information and fees.

Although every effort is made to ensure that the background check results are correct, it is possible that the records used to compile the background check are not 100% accurate or complete. If you believe that your background check results are not accurate, please contact AISS at: Sterling Infosystems Inc., 1 State Street Plaza, 24th Floor, New York, NY 10004 or by telephone at (800) 853-3228 Option 2.

Additionally, if a criminal case is found during the National Criminal Databases search, you will receive a letter in the mail from Sterling informing you of the steps you can take to resolve any incorrect information.

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Premier Background Checks

The Premier Background check is performed by PFC Information Services, Inc. PFC's team of investigative professionals are involved in each step of the process, from data entry to analysis to report preparation. PFC also has their own network of professional court researchers that are dispatched to courthouses throughout the U.S. In addition, PFC subscribes directly to many state databases, and utilizes premium commercial databases. All of this results in more accurate background checks with fewer false positives.

The Premier Background Check also includes searches not included in the Criminal Records Checks, including -

  • U.S. District Court Criminal Records
  • National Bankruptcy Records
  • National Wants & Warrants
  • Civil Restraining Orders

The Premier Background Check includes the following services:

SSN Verification - The Social Security Number Verification is not a check of the Social Security Administration's databases, but a search of credit bureau and public records databases to determine what name or names are associated with the usage of a particular Social Security number. A comprehensive address history is also included.

National Criminal Database - This check provides a search of multiple criminal record sources, including some state and county criminal repositories, a proprietary database of felonies/misdemeanors, and prison parole/release records. While this check provides access to millions of criminal records, it is not a true nationwide search.

National Sex Offender Registry - This is a national search of the U.S. Justice Department's Sex Offender Registry. All 50 states are included.

State/County Criminal Records - Felony and misdemeanor records can be researched anywhere in the U.S. In some states the checks must be conducted at the county level, while statewide checks are available in the following states: Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Iowa, New York, North Carolina, Oregon, Rhode Island, South Carolina, Texas, Virginia, Washington, and Wisconsin.

US District Court Criminal Records - US district court records are researched for criminal or civil litigation in all 50 states.

Driving Records - DMV reports can be obtained in every state, with the exception of Alaska, New Hampshire, and Pennsylvania. Generally, violations remain on the DMV report for three years, although convictions for serious offenses are reported for 5 years or more, depending on the state. Convictions for DUI or "wet reckless" are of critical importance, as they can point to substance abuse problems.

National Bankruptcy Records - A comprehensive bankruptcy filing search will show if the candidate has filed for bankruptcy and, if so, whether the bankruptcy was classified as 7, 11, 13, includes additional debtors, liability amount, and filing date.

National Wants & Warrants - A nationwide search for any open, extraditable warrants pertaining to the subject.

Civil Restraining Orders - This check will uncover any civil restraining orders filed against the candidate. Restraining orders will generally stay on file for 1 year. Domestic employers are particularly concerned about litigation involving former employers and temporary restraining orders.

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Interviews
It's a good idea to have your first in-person meeting at a public location, such as a coffee shop.
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Messaging
Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content.

Privacy. We suggest you send all of your initial messages through Care.com instead of using your personal email. That way, you only share your contact information if and when you feel comfortable enough. So instead of sharing your contact information every time you apply for a job, you only share it with a select few potential employers.

Convenience. All of your messages, such as replies to job posts, are in one central place. No searching through hundreds of emails in your inbox, no hunting for a sticky note that's wandered off. Simple and fast, just the way you want it.

Our monitored messaging system looks for offensive words and signs of spam, scams or other inappropriate content. In the rare cases where something does slip through, you can report the message and our safety team will look into it and take appropriate action.
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Awareness
Please report any inappropriate activity, whether it's spam, a scam, or suggestive.
If you experience any type of inappropriate interactions with another member or see anything inappropriate on the site, click the Report to Care.com flag in the upper right corner of all messages, job posts and profiles. Provide any additional details, and click submit.
We have a dedicated Safety team that investigates all content flagged by our members. Once a flag is received the Safety team investigates on a case-by-case basis. If the content violates our terms, we will immediately close the user's account.
If a job offer seems "too good to be true", then it probably is. You should be extra cautious if you receive a message offering employment and advance payment by check without an interview with the family or even a phone call.

You should be extra cautious if you receive messages offering employment and advance payment by check without an interview with the family or even a phone call. This is a common internet job scam, which occasionally targets sites offering babysitters, nannies and other caregivers. Never accept payment without having first met the employer and gone through an interview process. Never accept payment by check for an amount which is greater that what you agreed upon. Never wire money back to someone who pays you by check.

Don't hesitate to contact us with any questions or concerns, or with reports of any suspicious activity within the Care.com community. You can find out more about internet job scams at Fraud.org.

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