Our Commitment to Safety

Our vetting process for Backup Caregivers

Because backup caregivers need to be available on short notice, all of our backup caregivers are either employees of Care.com or of our agency and childcare center partners and have undergone in-depth vetting before being hired. For in-home backup child care providers, this includes:

  • Child care reference checks
  • Video or in-person interviews
  • State/county criminal background checks (based on 7-year address history)
  • National Sex Offender Public Website check
  • CPR and first aid certification
  • U.S. work eligibility verification

In-network backup child care centers are all licensed in accordance with applicable laws.

Additionally, for in-home adult care, all of the agencies in Care.com's backup care network must:

  • Perform a criminal background check on caregivers in accordance with state law
  • Check at least two professional references
  • Conduct a competency evaluation of each candidate
  • Any CNAs/HHAs performing backup care services are licensed in accordance with applicable law

Enhanced Screening Process for the Care.com Membership Service

Over the course of 12 years, more than a million and a half families have successfully matched with care providers through Care.com. Since our founding, it has been our mission to provide accessible, high quality, safe and affordable care options for families.

CareCheck

As part of our continued commitment to innovation across our platform, we have announced plans for expansive safety enhancements in our Care.com Membership service. As of mid-July 2019, we have begun rolling out these enhancements, which include CareCheck, a new background check. We expect a significant majority of caregivers that families can connect with on our service will have been CareChecked by the end of 2019. All caregivers who complete the CareCheck process will have a badge added to the Screening and Verifications section of their profile.

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