For 18 years, Care.com has helped millions of families find care and caregivers find meaningful work. As mothers, fathers, sons, daughters, pet parents and caregivers—we know how joyful, challenging and exhausting the care journey can be.
As care needs evolve, so must we. That’s why we’re reintroducing Care.com—with a fresh new look, upgraded features and a renewed commitment to making your experience better.
But this isn’t just a new look. It’s a new promise—starting with a new pledge to our members. Underlying this new pledge is a deeper commitment to not only listening more but truly acting on our members’ feedback. Here are a few ways in which we’re acting on this pledge, starting today.
Introducing CareProtect™
We’re putting safety at the heart of our community with our improved safety program—CareProtect. With CareProtect, you’ll get access to even more safety checks, tools and resources than before to help you make safer hiring choices.
- Improved platform monitoring: We are using technology to continually monitor our platform—now with improved ways to catch fraud and remove bad actors.
- Expanded 24/7 safety hotline: We have expanded hours of our dedicated phone line to help better address any safety concerns and questions.
- A new Safety Center: You can now get more safety tools, education and resources to help you make safer hiring decisions—available in our revamped safety center.
- Background checks: Since 2019, all caregivers on Care.com have been required to complete a background check, with more background check options available for families looking for greater peace of mind. You can get transparent information about background checks on our updated safety center.
Learn more on our CareProtect Safety Center.
Smarter search
No two care situations are alike. Your needs are unique, and your caregiver should be too. We’re upgrading your search experience to make finding the right match simpler, smarter and more personal.
- Find care your way: Filter by price, experience, skills, and more—so you can quickly connect with the caregivers who truly fit your needs.
- Refine your search—with the power of AI: Use your own words to tell us what you’re looking for in a caregiver and we’ll help refine your results. Find this feature at the top of your caregiver search results.
And, coming soon, a new hiring hub with tools that help you better compare candidates, create shortlists and keep organized.
Better messaging, better communication
Finding the right caregiver starts with open and responsive communication. Our brand new messaging platform makes it easier than ever to connect with caregivers and find your match.
- Faster and more reliable messaging: Quicker load times and notifications means you’ll never miss a message.
- Better manage your inbox: Easily search conversations and archive those you no longer need.
- New real-time updates: Read receipts, reactions, and typing indicators for smoother, more natural chats.
And we’re not stopping there—video chat and interview tools are coming soon to make connecting even easier.
More care for the whole family
We’ve been helping families to grow their care village across child care, senior care, pet care and house care. But we know that care needs are broad and we want to support your whole family—inside and outside the home. That’s why we now offer new care options, all in one place.
- Adult care: Whether you need assistance for yourself or a loved one, we now offer care for adults under 65 who are recovering from a surgery, need help managing a disability, and beyond.
- Activities and camps: Browse and book activities and camps for essential care coverage over summer, school breaks and rainy weekends.
- Senior living communities: Explore our directory of senior living options, browse profiles and photos, connect with communities and schedule tours.
- Daycares: Find, compare and book tours at local daycares.
And more to come
We’re making meaningful improvements to your experience today, but we’re still just scratching the surface of what we’d like to bring to you. Please stay tuned for more features and improvements to come—and thank you for being a valued member of our community.
