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Member Services/Operations jobs

Backup Care Specialist (Part-time)

We are looking for motivated people that are interested in working from home as a Backup Care Specialist. The Backup Care program provides last-minute childcare to families when their regular childcare falls through. The Backup Care Specialist will match families with pre-screened caregivers. The ideal candidates work well in fast-paced environments. The position is part-time & remotely based. We will provide you with a laptop for work purposes.


Customer Care Specialist (Full-time)

The LifeCare Specialist is responsible for conducting needs assessments and research for community resources related to a clients’ presenting situation or identified need. In this role, the Specialist must use their educational background and institutional knowledge to interpret and assess client requests. They must demonstrate and utilize problem-solving skills, effective communication techniques, and strong interpersonal skills. In addition to client interactions, a Specialist is directly responsible for locating and contacting community resources and assistance to help meet his/her clients’ needs. Independent judgment and discretion is expected when locating the most appropriate resources and assistance for clients. Client interactions are via telephone, web, chat, and email. Some areas of need in the Daily Needs area are relocation, financial assistance, home repairs, pet sitting, and health & wellness.

Austin, TX

Client Success Specialist (Customer Service)

The Consulting Team at HomePay is responsible for all client contact and account management, including answering inbound phone calls and responding to emails, as well as implementing account changes. The Consulting Team is charged with delivering exceptional client service while maintaining operational efficiency. This position is very hands-on, with an emphasis on consultative education, and requires high attention to detail, excellent communication skills, a comprehensive understanding of the business area, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team are critical for success. An Associate Consultant is the most junior member of the Consulting team responsible for client service and account management.

Austin, TX

Customer Service Sales Representative

This position within Global Consumer Operations (GCO) is a great combination of customer service and sales, that provides the opportunity to earn commissions on top of a base pay. We make outbound calls to the families who have contacted us for support with their journey looking for a caregiver. We assist them with their support needs and then explain the benefits of becoming part of our paid subscriber community.

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