Last Updated: Oct 20, 2021
This Identity Verification Data Collection and Retention Policy (“the Policy”) describes how Care.com collects, uses, stores and safeguards the identification and photographic image data you provide (“your ID data”) in order to verify your identity in connection with determining your eligibility to use or continue to use certain aspects of our products and services (the “Services”). Care.com uses your ID data in some situations to help facilitate safe interactions between individuals using the Services.
After obtaining your voluntary written consent, Care.com will direct you to provide to a third-party service provider, contracted to complete the identity verification (“the Verification Provider”), a copy of a government issued identification document and request that you upload a photo of the front and back of the document. You will be asked to take and provide a selfie (not an existing photograph) and the Verification Provider may video record your verification session, which should last approximately 2-5 minutes. Using that information, the Verification Provider will conduct an identity verification process and return to Care.com the results of that process (“the Identity Verification”).
Care.com’s Use and Disclosure of ID Data
It is Care.com’s policy to protect, use and store your ID data in accordance with all applicable laws. Care.com and the Verification Provider will only use your ID data in order to verify your identity in connection with determining your eligibility to use the services. Care.com will not sell or market your ID data and will only share or disclose your ID data in the following circumstances:
- To the Verification Provider contracted to complete the Identity Verification for Care.com. The Verification Provider is permitted to use your ID data solely in connection with its contractual relationship with Care.com and is required to maintain security of your ID data as good or better than Care.com. The Verification Provider is not permitted to use your ID data for any other purpose and is required to proactively notify Care.com in the event of any breach that could impact your ID data.
- To other third parties where: (i) required by applicable federal state or municipal law, including response to legal process (such as a subpoena, warrant or civil discovery request); (ii) you or your legally authorized representative consents to such disclosure; or (iii) the disclosure completes a financial transaction that you or your authorized representative has requested.
Storage and Retention of ID Data
Care.com, either itself or through its chosen Verification Provider will store, transmit and protect your ID data using a reasonable standard of care for a period of three (3) years, unless legally permitted to be maintained longer, for example, if preservation of your ID data is required by a warrant or subpoena. Care.com will store, transmit and protect your ID data in a manner that is the same or more protective than the manner in which Care.com stores, transmits and protects other confidential and sensitive information.