The level of unprofessionalism at this facility is disgusting. I enrolled my two children on 08/17/2018
And they were pulled from the center today 08/21/18
That's one and a half day of care.
On Monday when I picked my children up I was told by my daughter that she or her brother were not offered anything to drink. I said to her what do you mean?! She said that when they were eating lunch she asked for a cup of water and the staff never brought it to her. She then stated that when they were laying down for naptime the two staff were cursing and talking about grown up stuff (her words).
So I immediately call the facility but they were already gone for the day. When I dropped them off the director was not there to discuss the concerns.
So I called once I got to work and spoke with a woman that identified herself as the director and she said Ellen was not need that she could assist. Excuse my ignorance because I cannot spell her name but she has a thick accent. I expressed to her my concerns and she immediately became defensive and said that her staff would never curse and she trusts them to do their job. Then she says and as far as the water goes, there is a water fountain next to the bathroom, if they were thirsty they could have drink from the fountain. So I asked her did she show them the fountain and let them know its always available? She said and I quote "it's common sense".
I said ok wow. I let her know their last day would be Friday and she said there is no need to wait you can come and get them now. So I left work at 12:30 to get them because now my frustration level has risen to 1,000. I get there and the children were laying down for nap and she said when we got off the phone I showed your daughter where the fountain is if she is thirsty. .. i said well its probably a little too late. My daughter said that is not at all what happened. She stated the woman with the accent came to her and her brother while they were at the table eating lunch and said I got a call from your mom that your complaining about something to drink and my daughter said yes. And the woman said did you ask and my daughter said yes. My daughter then says that the woman asked did you see the water fountain right there and my daughter said yes but I tried and it wasn't working. My son replied no that he didn't see it and she said to him verbatim "stop lying to me" he said "I'm not lying" and she said you are making up stories. So she says come ever let me show you how to work the fountain. My daughter said when she first tried to show them it was working, the lady had to open the fountain used a screw driver and out it back and it was working. So when I asked her why she felt the need to approach my children in and intimidate them and call them a liar to there face, she denied the entire encounter. I mean she didn't even acknowledge the conversation or anything. She said and i quote "it never happened". I adv her at that time I would be reporting this incident to office of child development, DHS and whoever else because I feel that my children were neglected while I their care and then the emotional abuse after is unacceptable. I felt the need to write this review because I thought after I toured the facility and paid the $75 registration fee my children were in good hands.... boy was I wrong! And I feel horrible that my children after being at one center for most if their life had to endure all of this in 2 days.