HomePay Service FAQs
At Care.com® HomePay, provided by Breedlove, we take great pride in handling all of the tax and HR obligations surrounding household payroll, which eliminates work, worry and risk for busy families. Unlike typical payroll services, HomePay is focused on household employment alone—our experts have been doing this and nothing else—since 1992. The following FAQ is intended to clarify how we deliver our no-work, no-worry promise:
Select your topic:
Getting Set Up
GETTING SET UP
Do you obtain tax IDs for me?
Yes, we work with the state and federal tax authorities to get your tax accounts established as a household employer. We also set our office as the mailing address with state agencies, so you don’t have to deal with the stream of alerts and notices throughout the year. We’ll monitor and manage all correspondence for you and advise you as necessary.
Do you file the state-required New Hire Report for me?
Yes, we prepare the report on your behalf for each employee you hire and make sure it’s filed with the state. You don’t need to do anything.
Can you help me obtain a workers’ compensation insurance policy?
Yes. We've partnered with a leading workers' compensation insurance broker and an A-rated underwriter that can write policies for most families that employ a nanny. With free instant quotes, a streamlined application process and expert claim support, it's a great solution for busy families.
Do you generate paystubs for my employee each pay period?
Yes, we generate paystubs each payday. They include line-item details for the current pay period, as well as the year-to-date totals. Your paystubs will be archived on your online account, so you and your employee have access to historical payroll records anytime they’re needed.
What if the pay needs to change for one specific pay period?
No problem. You’ll be able to change your payroll easily and quickly by logging into your account or by calling us at (888) 273-3356. We have an online payroll manager tool that allows you to preview the compensation details for your employee and easily modify the hours or gross wages. If you make a change, a new paystub instantly appears so you can preview and approve the new payroll.
Do I have to remember to go to my online account or call every payday with my payroll information?
No, we send a courtesy email reminder prior to each payroll deadline. The email shows the gross wages and net pay for the pay period. It also provides you with a link to your online account, in case you need to make a modification.
What if I had a payroll change that I forgot to report?
No problem. Just give us a quick call and we’ll be happy to provide a solution for you.
So, I’m only supposed to pay the net amount each pay day? What happens to the taxes?
Yes, each payday your employee receives the net pay amount. The difference between the gross wages and the net pay are considered the employee’s “tax withholdings.” The tax withholdings remain in your bank account until they are due to the appropriate tax authority. At that time, we remit the taxes along with the appropriate employment tax returns.
If I choose Direct Deposit, how does the money get from my bank account to my employee’s bank account?
We handle the movement of money via Electronic Funds Transfer (EFT). Once we get your bank account and your employee’s bank account set up for Direct Deposit, we initiate a debit transaction from your account two business days prior to payday (the bank clearinghouse process takes three business days). The money is then credited and the funds are available to your employee on payday. Most families and their employees prefer this option because it eliminates writing checks and making trips to the bank.
Do you prepare and file my employment tax returns?
Yes, we take full responsibility for preparing and filing your household employment tax returns as well as remitting the tax dollars to each tax authority. We'll also prepare your Schedule H so you can attach it to your personal income tax return.
Do I get to preview the returns before they’re filed?
Yes, prior to each state and federal tax return deadline, we’ll prepare your tax returns and post them to your online account—and notify you via email. All of your tax returns will be archived in your online account, so you can access them any time.
What taxes are remitted and how do you collect them from me?
Since you only pay your employee the net pay amount each pay period, the tax withholdings remain in your bank account. At the end of the tax period, all the taxes you withheld from your employee—plus your employer taxes– need to be remitted. We calculate the appropriate amounts that need to go to federal and state tax agencies and provide you with advance notice of the amount due and collection date. All you need to do is make sure your account is adequately funded at least one business day prior to the collection date; we take responsibility for sending the proper amounts to the proper tax agencies by the deadlines.
If I have questions, concerns or problems, will I be able to get through to someone promptly?
Absolutely. We’re staffed with experts who answer the phones—often on the first ring! Whenever you call, the expert who answers will access your information and resolve your issue promptly. No waiting. No phone tag. No getting passed around to different departments. Most payroll companies don’t do this—or if they do, they charge a fee for it. We feel prompt, professional service should be standard.
My last payroll company didn’t help with government notices and I wasted a lot of time. Do you help with this?
Yes. Unlike most of our competitors, this is something we handle as part of our service. We know it’s frustrating and time-consuming to deal with government agencies. Like everything else related to household employment, you can relax and let us take care of it.
Get started with HomePay!
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First things first—have you hired a caregiver?
If you're seeking a caregiver or a care job, visit Care.com
What type of caregiver have you hired?
Have you already made any payments to your caregiver?
If you've made payments, we'll help you track them and we'll provide your employee with pay stubs.