Make sure that the family you want to work with get to know how reliable, well-suited and compassionate you are by reading our tips and advice on interviewing for elderly care jobs.
Start off on the right foot with the family of any elderly person in your care, and everyone will live happily ever after.
Before you agree to work for anyone who contacts you, have an in-depth conversation about their expectations and their (or their loved one’s) needs. You and those in your care will both benefit, and will avoid frustration, if you can give the family the specific results they expect.
Interviewing the elder and their family
During the initial meeting with the elderly person or their family – ask them some basic questions:
- What are your relative’s needs? What are my primary care responsibilities?
- Can you walk me through a typical day? (Or night or week, depending on the job.)
- What are his routines, and who are the people involved?
- What else would you expect of me? Will I cook meals? Do housework? Wash clothes? Administer medicine? What about bathing?
- What are your household rules?
- What resources and contacts do you have if there is any emergency?
Questions about the elder that you will care for
- What are his specific medical needs, and what medications is he on?
- What is his level of independence? Cognition? Function? Memory?
- What are his allergies or other avoidable conditions?
- Does he have unusual habits?
- Does he have any habits you are trying to break? Reinforce?
- What are his favourite pastimes, books, and things to do?
- Does he prefer company or to be left alone?
- Is there anything that scares him?
- Are there any religious or cultural matters I should be aware of?
- At what point should I contact you if an issue arises?
Be prepared to answer questions the family will have for you
Once you’ve finished asking the questions, it’s their turn to interview you. Make sure you’re prepared with answers and examples, or be proactive and tell them what you can offer to meet their (and their loved one’s) needs. Also, be crystal clear on your fees and services.
Outline your services
For families to know what to expect, it’s very important that people know exactly what you do and what services you offer.
- If you’re a companion, it’s important that the family know that you are not a medical professional (unless you have that training and want to provide both services, in which case additional charges should be discussed).
- Let them know you will do light housework, food prep and cooking, errands, transportation and outings, maybe laundry, but don’t have the requisite training to administer medicine or check vital signs on a daily basis, etc. This type of clarity is especially important for families of disabled or critically ill persons, who may naively think that you can substitute for a (more expensive) registered nurse.
Walk through your routine
Talk them through a typical day. What time will you arrive or leave? Most families are thrown into the situation of needing elder care without much warning. They will not be used to having strangers in their home and the need to schedule care. Help them plan accordingly, and let them know exactly what to expect/depend on.
Payment and cancellations policies:
- Make sure to be explicit about your fees, extra charges, and cancellation policy up front.
- How many hours or days in advance must they contact you in order to not be charged if they have to cancel?
- How can they contact you?
- How will they deliver payment to you?
- Do you accept both cash and checks, or only cash?
- Confirm details about entering/exiting their home: will you have your own set of keys, is there a doorman, have they told their neighbors, doctors, other family members, etc.
Overall perspective
You can discuss the elderly person with his family, but the elder is the one who will really tell you what you need to know. Spend your initial meeting getting to know one another. Try to determine his demeanour, personality, and level of ability to function independently. Try to make him feel comfortable with your presence. After all, this is the person with whom you’re going to be interacting closely.