My worst nightmare happened at tutor time in Norwalk when my daughter came home with unexplained injuries. When she started she would cry inconsolably when we dropped her off. When I watched her on their video app, I noticed she wouldn't be comforted. I also noticed that she spent hours in the crib despite only napping for an hour. The teacher was cold towards her and my daughter seemed specifically scared of this teacher. There was a lot of neglect and isolation. When she was picked up by this specific teacher, it was without empathy. I saw my daughter fearfully retreat into the crib when she was approached by her. I saw my daughter swat at her face and the teacher then took her to an area of the room that isn't visible on camera. When I tried to screenshot or record what I saw, it disables the app. I called the assistant director and spoke with him about my concerns. That evening when I went to bathe my daughter, I noticed multiple abrasions on her chest, armpit, back and puncture wounds on her hand. I sent an email to the assistant director and met with him and the site director in the morning. When I undressed my daughter and showed them her injuries they stated they felt they occurred by the teacher picking her up and being scratched by her long nails accidentally. There was never an incident report made. It's impossible that my daughter was scratched harmlessly with her clothes on leaving a total of 9 marks on her left side and two on her right hand. There is no way that my daughter scratched herself nor another child. I am a ER physician and their lack of concern is appalling. This was not an accident. I believe Tutor time is not naive to instances similar to what occurred with my daughter based on their response. They are not a safe facility for any child to attend and I definitely would warn anyone not to do so.