Thanks so much for your review. Every review on this site is from a parent. There are numerous parent reviews on other sites as well. There were no bruises on your child brought to my attention by you or any member of staff while in care. Most parents that genuinely have concerns, especially as troubling as what you are claiming, bring it to the attention of staff and don't continue to bring their child as you did. When you finally brought your claims to my attention on the last day in care, I asked to see the "proof" you had so that I could address your concerns. I gave you my email as we were speaking. You pretended to send me the pics but didn't actually follow through. It was never brought to my attention that the staff spoke to children "aggressively." Regarding the missing bottle, the staff member contacted me after I had left for the day as she was trying to feed the child. I notified the parent that the child would need to be picked up as there were no additional bottles. The staff member contacted me again stating that she had found the bottle and advised the parent. She apologized for the mix up at pick up. Also, we apply a bug repellent to all children daily during the summer season prior to outdoor time. As most people know, that works for some children and not for others. During covid, we had to adjust our hours and exclude children as did most every other daycare in the area. The staff worked extremely hard during a national pandemic to care for children before a vaccine was available while many others were able to work remotely. They risked their lives to care for other people's children. I will not apologize for closing to give sick staff time to take care of themselves or for excluding kids to ensure that we were operating within state required ratios. We are not mandated to lock the inner door. Both staff and parents are able to lock the door. Although reminded, sometimes people forget. Lastly, when there are infants in care, their classroom which is located towards the back of the building is the last one to close in the evening. For the safety of the infants, we are not able to move them to classrooms for older children. The older children have to be moved into the infant room. Lastly, I am unsure how you were able to state/see that older children were being cared for instead of infants, when parents were not allowed in the building due to covid 19 restrictions. I am so happy to hear that you have found a better fit for your needs.