I'm rating Hannah as Five Stars for five reasons: 1) my dogs were walked for at least an hour, two times a day; 2) they were fed on time, and she adhered to their individual dietary requirements; 3) Hannah has never had to leave suddenly during the day, she took her responsibilities very seriously; 4) my dogs have never been as excited to see me walk through the door, even if I have treats; 5) Hannah has worked well with my eldest dog who needs special care; 6) (a secret sixth reason, interesting) she has always put my dogs first and strived to make their lives comfortable and happy. If you love your dogs, hire someone who they will love and will love them back. Can't rate Hannah highly enough (I know I've gushed, but my eldest dog is really getting on and Hannah's helped make her golden years comfortable).