Very Disappointing!!!! I booked Claudia a week in advance; we had several text messages and spoke on the telephone. I booked her to help me clean on a Saturday. This date was very important to me, and I had confirmed more than once, which she had fully confirmed via text When Saturday came she did not arrive at the time we had booked. So I called and texted her. Initially she didn't call me back. When I finally got to speak with her, I think she answered my call by mistake. She said she’d forgotten about our appointment. I find this highly unprofessional, especially as I had turned numerous other people down, who all seemed very professional, due to the fact that I had already agreed the date with Claudia. It was very important that I had some help on this morning, and I had expressed this... She could have cancelled in advance or at the very least used a diary to run her business so she knows what she is doing. I feel this level of professionalism is very poor..!!