This cleaning company cleaned my house twice. The first time, after they left, I found that they had thrown many items into the trash inappropriately. I sorted through my trash, and then contacted the business to let them know of the problem. They assured me that they would let the cleaning team know that I did not want them to throw away any items that were not already in trash cans. On the next service, I again found that many items had been placed in my trash, and again I had to dig through my garbage cans before I put them out at the curb. Among the items discarded that should not have been were unbroken toys, receipts and paperwork needed for FSA/HSA records, and other small items. I immediately contacted the company and requested that they cancel all future service. They replied that they had trouble with their communication software and that the cleaning team had not received the messages about not discarding items that were not already in the trash, and that they planned to come again on the next scheduled service date. After considering one more try, we decided that we did not wish to have the team clean our home again and let the cleaning service know.The representative immediately accused me of lying about the items that had been in the trash, and insisted that it was more likely that someone had snuck into our house without our knowledge and thrown random things away than that her team had thrown things into the trash when they were already in the house. They charged me a cancellation fee in the amount of $300, technically in line with the contract, since the contract required 30 days' notice of cancellation and there were only 28 days between the March cleaning and the scheduled cleaning for April, but said they would have waived that fee if I could "prove" that their team had thrown the things away. Since then, they have been ignoring my messages explaining why I am certain that their team was at fault. To date, they have also ignored the complaint I filed with the Better Business Bureau.

Here are excerpts of the emails I exchanged with them, edited for length.
After the second bad cleaning, I sent:
Unfortunately, we have found that the team has once again proactively thrown away many things, without asking and in spite of your specific instructions to only throw away those things that were already in trash cans. As a result, we would like to discontinue service, effective immediately.

Their first response was reasonable. A few days later, I let them know that I still wanted to cancel service. Their response was flat denial and a $300 cancellation fee:
We have removed you from the schedule. We do not throw away the items you have mentioned below. As the contract states, we have charge you the cancellation fee equal to one month service which is $300.

I responded:
Perhaps the team did not realize what they were throwing away, but rest assured that they did throw all of those things away.

I am frankly astonished that, in light of the fact that I requested cancellation the same day as the second unacceptable service, and that there were not 30 calendar days between that service and my next scheduled service (a possibility that I did not realize when I signed the contract, given that I had not received my service dates at that time), that Movin' Brooms is planning to charge the cancellation fee. Is that the sort of service that customers can expect from Movin' Brooms?

They started accusing everyone but themselves in the next email:
Thank you, Mrs. XXXX. We can assure you that what you are claiming is not of our doing or of our practice, certainly. We are professionals.

Are there others in or with access of your home that you could ask, perhaps? I know that my children (2&7) sometimes throw things in the trash can when I ask them to put in the sink or clean up or things that "they thought were trash".

Next order of business, you asked to be removed from our schedule and your contract states a 30 day fee, which you initialed and have been charged.

Should you be able to prove that it was in fact our team that have maliciously or otherwise thrown away toys/cables, we will gladly refund your cancellation fee in full, immediately.

Finally, I sent this email. I have received no response, and they have not refunded the cancellation fee:
The only other person with a key to our house is my father, who certainly wouldn't walk in and throw things away, and moreover has not been in Maryland since January. Furthermore, we have a video doorbell that would have alerted us if anyone entered our house. Finally, my husband works from home full-timel. Additionally, we found many of the items in trash bags with orange plastic draw strings. The ones we have here have black plastic draw strings. The orange ones are the ones that the team carries around and then puts immediately into the large garbage can in the garage. There would have been no opportunity for anyone else to put things into those bags.

I have been using Movin' Brooms for almost 3 years and am extremely happy with their services. They provide a monthly service throughout my home and always complete a thorough and high quality clean. I am never let down with their excellent work. Movin' Brooms is always accommodating and helpful with their scheduling, and Gina, Christa, and the team are a breeze to work with. Everyone that has been in my home has been nothing short of lovely, polite, and professional. I highly recommend Movin' Brooms!

We have been using Movin' Brooms for 6 months now and are continuously impressed with their services. We have a son with complex medica needs, requiring complex medical equipment. All of our providers have been very careful around the equipment, ask questions regarding their service, and always gush over our son if he's here. We have used them for deep cleans and regular bi-weekly cleaning and continue to be impressed with their services. We had one small issue and contacted them and it was fixed immediately, talk about top notch customer service! We also appreciate that they don't use harsh chemicals and when a product was changed, we were notified in case there might be an issue with our sons health.

Do loyourself a favor and schedule a cleaning with Movin' Brooms. You won't regret it!

I have been using Movin' Brooms for about a year now and they are fabulous. They clean the general areas and then also follow a few specialty instructions for things I always want done but forget to do myself. The staff is always on time, quick but efficient and polite, even to my kids who sometimes follow them around and just want to chit chat.