(POSTED JUNE 14, 2013. EFFECTIVE IMMEDIATELY FOR USERS WHO JOIN CARE.COM ON OR AFTER JUNE 14, 2013 AND ON AUGUST 20, 2013 FOR USERS WHO JOINED CARE.COM PRIOR TO JUNE 14, 2013.
Care.com offers various services to help its users find, coordinate, and maintain
clear understanding of the information we collect and how we use it to provide our
services and give users a better experience. It applies to any users of www.care.com
and any US affiliated websites, web pages, mobile applications and mobile websites
operated by Care.com (the "Site"), including those who are seeking to find a service
provider through Care.com ("Care Seekers") as well as those who are looking to promote
their services through Care.com ("Care Providers"), and any users of any of the various
services that Care.com provides through the Site or any other channels, including over
the telephone ("Services"). For purposes of this Agreement, the terms "Care.com," "we,"
"us," and "our" refer to Care.com, Inc. "You" refers to you, as a visitor or user or the
Site or the Services. Please note that our subsidiaries have separate privacy policies.
Care.com Site or Services. Such entities' use of the Care.com Site and Services are
subject to separate terms that they agreed when they registered with Care.com.
By using the Site and/or the Services, you consent to our collection, storage,
use and disclosure of your personal information and other information as
Care.com has been awarded TRUSTe's Privacy Seal signifying that this privacy
policy and practices have been reviewed by TRUSTe for compliance with
including transparency, accountability and choice regarding
the collection and use of your personal information. The TRUSTe program covers the
or practices, please contact our legal department at the address at the bottom of this
policy. If you are not satisfied with our response you can contact TRUSTe here
note that the TRUSTe program covers only information that is collected through Care.com's
full website and does not cover the information that may be collected through its mobile
websites, mobile applications or software downloaded from the Site.
- Information We Collect
- Information you provide
- Information provided by others
- Information you expressly authorize us to collect
- Technical and usage information
- How We Use Information
- Personal Information
- Non Personal Information
- How We Share Information
- Personal Information
- Background checks
- Non Personal Information
- Business transactions
- Your Choices Regarding the Sharing of your Personal Information
- Your Communication Choices
- Changing or Removing your Personal Information and Closing your Account
- Collection of Information from Children
- How We Protect Information
- Links to other Websites
- Contact Us
Information We Collect
We collect both "Personal Information" and "Non Personal Information" about our users.
In this policy, Personal Information is information that can be used to contact or identify
you, such as your full name and email address, and information that is linked to such information.
"Non Personal Information" is information that cannot be used to contact or identify you and is
not linked to information that can be used to contact or identify you and includes passively
collected information about your activities on our Site, such as usage data, to the extent that
information is not linked to your Personal Information.
Site Visitors can access and browse certain portions of the Site without disclosing Personal
Information, although, like most websites, we passively collect certain information from your
computer, such as your IP address and web browser user agent, when you browse the Site.
Visitors who access and browse the Site without registering are "Site Visitors". In order
to utilize some of the Services offered by Care.com, you must register with Care.com. All
users who register with Care.com are "Registered Users".
Information you provide
Regardless of whether you are a Site Visitor or a Registered User, all Personal
Information that you provide to us when registering, posting a job, posting a
profile, communicating through the Site, discussing care options over the phone,
utilizing our mobile applications or that you otherwise provide on the Site or by
phone, email or postal mail, will be stored by us. You represent and warrant to us
that you have the right and authority to provide us all Personal Information you
provide about yourself or others. You may provide us this Personal Information in
various ways, including:
When you register directly through Care.com, we will collect and store the information
that you provide to us directly on our online registration forms. This may include,
among other information:
- your first and last name
- your email address
- your home address
- your gender
- your birthday
- your phone number
Some users may have the opportunity to register with Care.com by connecting through
Facebook's application programming interface (API). Please see Section I.B.4 below
to learn about the information we access, collect and store if you register for Care.com
If you register for a Service that requires you to pay a fee, Care.com will also collect
your credit card type, number, expiration date, and security code as well as your billing
address for payment purposes and your birthday, if not previously provided.
When posting a job
If you are a Care Seeker, we collect and store all of the additional information
that you provide to us on your job posting or that is otherwise included in an
auto-generated job posting. This may include, among other information:
- the type of care you are looking for, your schedule, location, hourly rate,
number of children and ages (if applicable), narrative job description,
requirements for a Care Provider (such as ability to drive)
- pictures you choose to provide
- health information, if you choose to provide it
- any other information you choose to include in your job posting
When posting a profile
If you are a Care Provider, we collect and store all of the additional
information that you provide to us in your profile. This may include, among other information:
- details on the care you offer, including for example the type of care you provide,
your availability, your location, your level of education, languages you speak, your ability to drive
- related services you provide
- pictures you choose to post
- your phone numbers
- references, if you choose to provide them
- any other information you choose to include in your profile
Both Site Visitors and Registered Users may provide Personal Information to Care.com when they
contact Member Care or utilize certain Services Care.com may offer by telephone. For example,
if you call a Care.com to discuss care options over the phone, we will collect and store all of
the Personal Information you chose to provide to us, including but not limited to financial information,
information about the care you or your loved one needs, health information about yourself or the loved
one you seek care for, your contact information, etc. If you provide information about someone other
than yourself, you represent that you have authority to do so.
Otherwise through the Site or by telephone, email, postal mail or chat
Certain Registered Users may provide Personal Information on the Site through other Site features and
offerings such as our online communications, groups and payment platforms and our senior care offerings.
In some cases, Site Visitors may have the ability to provide us Personal Information through the Site,
such as contact information. In addition, both Registered Users and Site Visitors may choose to provide
us additional Personal Information by phone, email, postal mail, or chat. We collect and store all of
the Personal Information you provide us through these channels. Moreover, if you provide information
about someone other than yourself through any of these channels, you represent that you have authority to do so.
Information provided by others
By Site Visitors, Registered Users and others
Care.com also captures and collects information that Site Visitors, Registered Users and others
provide about each other. For example, Care Providers may invite Site Visitors, Registered Users
or others to rate and indicate their relationship to the Care Provider on the Site. Additionally,
certain Care.com Registered Users may post reviews about individual Care Providers. Care.com may
also obtain and post audio recordings of Care Provider references, which may also be accessed from
the Site. In addition, certain Registered Users may communicate directly with each other through
Care.com platforms. Site Visitors, Registered Users and others also may provide us information about
Registered Users by phone, email or postal mail. Care.com captures and stores all information it
receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.
By third parties to verify your information and representations
In order to promote the safety and integrity of the Site and Service, you authorize Care.com in
on an on going basis a variety of sources, which may include, but are not limited to, national criminal
databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive
watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the
information you provide us (such as your name, address, email address, etc.) and the representations
criminal background) ("Verification Checks"). The results of any Verification Checks will be made
available to Care.com.
By third parties that perform background checks
For the legitimate business purpose of protecting the safety and integrity of the Site and Care.com
to use your Personal Information to run periodic background checks on you when you register with Care.com
and thereafter in connection with your continued use of our Services and/or interaction with our Site.
In addition, we may provide some or all Registered Users with the option of requesting a background check
be run on themselves or on Care Providers they are considering hiring. Any such background checks will be
subject to the terms we establish for such checks on the Site pages where you may request them, the terms
any such completed background check.
By Facebook if you connect to Care.com through Facebook
You may have the opportunity to connect to Care.com through Facebook's API when you register for Care.com
or after you have registered for Care.com. If you connect to Care.com through Facebook, either when you register
all information you agreed that Facebook could provide to Care.com through its API. Your agreement (and our
access to your information) takes place when you instruct, accept or allow Facebook to register you for a Care.com
account or otherwise connect to Care.com through Facebook. The information Care.com may access, collect and store
may include the following, among other information, as allowed by you, Facebook's API, and your Facebook privacy settings:
- your name
- your profile picture
- your email address
- your gender
- your birthday
- your location (i.e. city)
- the names and pictures of your Facebook friends
- your interests and affinity networks
- other information you make publicly available via Facebook
By service providers you use in connection with our Services
If you engage a service provider through Care.com, such as a home care agency or a payments
processor, that service provider may provide us Personal Information about you or your loved
ones such as information relating to your transactions with them.
By other sources
In addition, we may obtain from other sources publicly available Personal Information, such
as demographic data, and other information to enable us to comply with regulatory requirements,
ensure the accuracy of data, better understand your likely interests, prevent fraud, etc.
Information you expressly authorize us to collect
We may from time to time request permission for collect Personal Information from or about you.
For example, if you use a Care.com mobile application, we may request permission to access information
about the contacts listed in your mobile device phone book when you initiate an address book search
for friends who have downloaded the application. We may also request permission to access and store your
location. If you grant your permission, we will access and or store such information unless you subsequently
opt out by adjusting the settings in your mobile device.
Technical and usage information
Log files, IP addresses and information about your computer and mobile device
When you visit the Site, Care.com receives the internet protocol ("IP") address of
your computer (or the proxy server you use to access the internet), your computer operating
system and type of web browser you are using. If you are using a mobile device, Care.com may
also receive your mobile device id (UDID), or another unique identifier, and mobile operating
system. We may correlate this information with other Personal Information we have about you.
Additionally, when you visit the Care.com website we and any third parties we use to place ads
on our Site automatically receive the URL of the webpage from which you came. If you click on an
ad, we and any such third party may also receive the URL of the page you were on when you clicked
the ad and the URL of the site associated with the ad that you clicked.
Cookies and other technologies
usage and trends, evaluate the effectiveness of our ads both on and off our Site, customize your
experience on the Site and improve the quality of our Services. For example, using these technologies
we can determine, among other things, which pages of our Site you visit and which ads you click on.
A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows
us to recognize you when you return to the Site using the same computer (or mobile device) and web
browser. You can remove or block cookies using the settings in your browser, but in some cases doing
so may impact your ability to use Care.com. Tracking pixels do not identify individual users and the
analysis of data obtained by tracking pixels is performed on an aggregate basis.
When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad
servers, ad agencies, ad exchanges, ad technology vendors and research firms, to place or recognize a
unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant Care.com
advertisements as you surf the Internet. These advertisements may be targeted to you based on information
these authorized third parties know or infer about you and include in the cookies placed on your browser and/or
information about your Internet browsing activities gathered through your browser. If you prefer not to receive
these online behavioral advertisements, you may opt-out here.
In order for the opt-out to work, your browser
must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web
browsers or delete the opt-out cookie, you will need to perform the opt-out task again. Please note that if
you opt-out you may continue to receive Care.com advertisements as you surf the Internet, including contextual
ads based on the content on a webpage you are visiting. However, these advertisements will not be displayed
based on information contained in, or collected by, cookies or other technologies placed on your browser
when you visit our Site or open our emails.
Social media features and widgets
Our Site includes social media features and widgets, such as the Facebook "Like" button and the
Facebook "Share" button. These features may collect your IP address, the URL of the page you are
visiting on our Site, and may set a cookie to enable the feature to function properly. Social media
features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions
How We Use Information
In general, the Personal Information we collect is used (1) to improve our Services and enhance your
experience with Care.com, (2) to enable us to provide a safer community for all of our Registered Users, and
(3) to help us communicate with you. For example, we may use your Personal Information to:
- register and service your account.
- include in Care Seeker job postings and Care Provider profiles.
- contact you in response to questions and solicit feedback and input from you.
- enable Care Seekers and Care Providers to search based on the Personal Information the other has made available on the Site, and the information others have provided about them.
- connect Care Seekers with Care Providers that appear to meet their needs and preferences.
- enable Registered Users to search for, find, interact, connect and share information with other Registered Users they may have an interest in interacting with.
- enable Registered Users who connect to Care.com through Facebook to see which of their Facebook friends who have connected to Care.com through Facebook are Registered Users or friends with other Registered Users who have connected to Care.com through Facebook.
- otherwise help protect the safety and integrity of the Site and Care.com users.
- target promotional messages or content on the Site, via email or other ads on Care.com or third party sites.
Non Personal Information
In general, we use the Non Personal Information we collect to help us improve our Services and customize the
user experience, such as by providing targeted useful features and promotions based on the type of Service you seek.
We also aggregate the information collected via cookies and similar technologies to use in statistical analysis to help
us track trends, evaluate the effectiveness of our ads and analyze patterns in the use of Care.com.
How We Share Information
In addition to using the information collected by Care.com for the purposes described above, we may also share
your information with various third parties, as described below. Please review our sharing policy closely, especially
with respect to your Personal Information. By using our Site or our Services, you agree to allow us to share the
Personal Information you provide to us in the ways described below. Your ability to make changes to what information
is shared is described below in Section IV.
With All Site Visitors and Registered Users
If you are a Care Seeker or a Care Provider, in order to increase your chances of finding a job
or finding the care you need, we share with Site Visitors and Registered Users the information that
is included in your job posting or profile, aside from your contact information, as well as the following
registration information, which we may include in your job posting or profile: your first name, first
initial of your last name, city, state, profile picture, and if you are a Care Provider, your gender
and, unless you opt-out, your age. With certain exceptions, you choose how much detail you want to
include in either your job posting or your profile; the more information you share, however, the better
chance you have of finding either care or a job. We may also share on your profile or job posting any
company reviews you have posted on our Site and whether you have connected to Care.com through Facebook.
If you are a Care Provider and have elected to verify certain information with Care.com or to have a
background check performed, we may also disclose that information in your profile in addition to any
payment or payroll preferences you have indicated.
If you post information in a Care.com online group forum, such as the Working Moms Group, that
information may be viewed by any Site Visitor or Registered User who accesses the forum.
We may display personal testimonials of Registered Users and other endorsements on our Site or in
other marking materials. These testimonials or endorsements may include Non Personal Information such
as the Registered User's first name, first initial of last name, town and state. With a Registered User's
consent, we may include Personal Information such as their full name.
With other Registered Users and corporate providers
In addition to the information that is provided to all visitors to Care.com, Care Provider reviews
and references are made available to certain Registered Users. If you are a Care Provider, your phone
number will be visible to certain Registered Users if you elect to share it in your profile. In
addition, your approximate residential location (through Google map plotting) is made available to
certain Registered Users unless you elect to keep that information confidential.
If you are a Care Seeker or a Care Provider, you will appear in search result listings if you
match the search criteria used by a Care Provider or Care Seeker, as applicable. Similarly, you may
appear in emails sent to Care Providers or Care Seekers in your area. Care Seekers may opt-out of being
included in Care Provider search results and in certain emails sent to Care Providers. In addition, if
you are a Care Seeker and you view the profile of certain Care Providers, those Care Providers will be
able to see that you have viewed their profiles unless you opt-out of that information sharing.
If you are a Registered User, your Care.com online status may be made available to other Registered
Users unless you elect to keep that information confidential.
If you connect to Care.com through Facebook, we may allow any of your Facebook friends who have
connected to Care.com through Facebook to see that you are a Registered User. In addition, other
Registered Users who have connected to Care.com through Facebook will be able to see if you are friends
with any of their Facebook friends or if you share certain affinities or interests with them.
If you register for our Karoo mobile application, other Registered Users of that application
may search for you by name, email address or other information. If they do, your name and profile
photo will appear in the search results list and the searcher may contact you through the application
to request to join your network or invite you to join theirs. No other Personal Information on the
application will be shared with the Registered User unless you expressly allow them into your Karoo
network. However, all information you post to the Karoo application will be available to all members
of your network, including your location when you post to the application if you have given us permission
to access and collect your location information.
If you fill out a form to request information from a specific corporate care provider, such as a
specific day care or tutoring center, the contact information you submit on a form for the provider
will be forwarded to that provider. Similarly, if you call a corporate care provider directly or click
to a corporate care provider's site from the Care.com site, any information you provide over the phone
or on the provider's site, you will be providing directly to the provider. In addition, if you contact
Care.com via phone or other channels to obtain information about senior care or other care options for
yourself or your loved ones, information you provide Care.com, including contact, health, financial and
other information may be forwarded to entity care providers that may meet your stated needs and
preferences so the care providers may evaluate your needs and preferences and contact you. If you provide
information about someone other than yourself, you represent that you have authority to provide us the
Once provided to an entity care provider, the information is subject to the privacy policies of the provider.
If we terminate your registration for any reason, we reserve the right to send a notice of your
termination to other Registered Users with whom we believe you have corresponded.
With vendors/service providers
We also share Personal Information with vendors who perform services on behalf of Care.com, including
without limitation vendors who provide email services, demographic information, or geo-location information,
vendors who perform background checks or verification checks, vendors who process credit card payments, vendors
who run classified advertising businesses, and vendors who send SMS messages to Registered Users' mobile phone
numbers, in each case to the extent applicable. Care.com has selected vendors who maintain high standards with
respect to privacy and agree to use the Personal Information only to perform specific services on behalf of Care.com.
With listings in Google and other public search engines
In an effort to further facilitate the ability for Care Seekers or Care Providers to find a caregiver or
job, selected information contained in Care Seeker job postings and Care Provider profiles, which may include
photo, first name, first initial of last name, city, state, and job/provider description, may also be shared
with third party search engines and other vendors who run classified advertising businesses, and thus may be
listed in third party web site search results (e.g., Google), which would make that information available to
the public and allow them to link to your Care.com posting. Registered Users can opt-out of this sharing by
adjusting their account settings. If you post information in a Care.com online group forum, such as the Working
Moms Group, your content, including your name as the contributor, may be displayed in third party search engine
results and available to the public.
With Facebook if you connect to Care.com through Facebook
If you connect to Care.com through Facebook's API, you may elect to post certain of your
activities on Care.com back to your Facebook account. You will be prompted to decide whether
or not to share those Care.com activities back to your Facebook account.
With third parties to send you direct mail from other companies
We may share certain of your Personal Information, such as your name, postal address and other
information we know about you such as your age, presence of children and the type of care you are
looking for to third parties in the business of facilitating communications, such as direct mail
brokers, to enable them to send you postal mail advertisements from companies whose products we believe
may be of interest to you. We do not share email addresses for this purpose, and we do not allow these
third parties to provide your personal information directly to the companies whose products are being
advertised. If you do not want to receive these advertisements and prefer that we do not share your
information with these third party communication facilitators for that purpose, you may opt-out by
adjusting your account settings or sending us an email through this
link and requesting that we opt
you out of information sharing.
As required by law or for reasons of safety
You acknowledge and agree that we may disclose information we've collected about you if required to do so by law
or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders
from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to
protect or defend Care.com's, or a third party's, rights or property. We may also reserve the right to disclose
information we've collected about you for purposes of protecting the health and safety of our community and Registered
Users, such as in the case of risk of harm or violence against any person (including you).
With our affiliates
You acknowledge and agree that to the maximum extent permitted by law we may disclose any of the
information we've collected about you to any of our affiliates or subsidiaries, for the purposes of
providing you with the Services, operating the Site, and our other commercial purposes.
With Your Consent
We also may share your Personal Information with a third party if you consent to the sharing.
Care.com offers various background check services from consumer reporting agencies. If you order a
preliminary, preferred or preferred + background check to be run on you in response to a request by a
Care Seeker who is considering hiring you and the check comes back clean or with information that does
not result in Care.com suspending or terminating your account, we will forward the check to the Care
Seeker who requested it. The results of a preliminary, preferred or preferred + background check that
results in Care.com suspending or terminating your account will not be shared with other users. If you
authorize a premium background check to be run on you in response to a request by a Care Seeker who is
considering hiring you, the results of the check will be shared directly with the Care Seeker. If you have
requested a background check through Care.com, a statement may be included in your profile to confirm that
you have completed that check. However, we will not share the check or results with any other Site Visitor
or Registered User unless you specifically consent. The service provider who completes the background check
may send the results to you by email or postal mail. You acknowledge that sensitive material may be included
in your background check, and that you are responsible for providing us and our service provider (if applicable)
with correct mailing information.
Non Personal Information
information passively collected from your computer via cookies, web beacons, or standard logging of
website activity. If you do not wish to share this information with Care.com, then you should take
steps to limit the passive collection of data about your activities on our site, for example, by changing
your browser settings to disable cookies. We reserve the right to use and disclose such Non Personal
Information, as well as any other Non Personal Information we collect, with our advertisers and other third
parties at our discretion.
In the event we go through a business transition such as a merger, acquisition by another company, or sale
of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge
Your Choices Regarding the Sharing of your Personal Information
Registered Users have control over what optional Personal Information they choose to share
with us when utilizing our Services (such as pictures, certain details in a job description or profile, etc.).
In addition, Registered Users have the following opt out choices with respect to the sharing of their Personal Information:
- Registered Users can opt out of having their Care.com online status visible to other Registered Users who are on Care.com.
- Registered Users can opt out of having information contained in their job postings or caregiver profiles shared with third
party web sites to be listed in third party search engine results such as Google.
- Registered Users who have connected to Care.com through Facebook may subsequently opt out of having certain of their Facebook
information shared with Care.com and certain of their Care.com information shared with Facebook by disabling Facebook Connect in
their account settings.
- If a Care Provider has chosen to have their phone number made available to other Registered Users but later decides they no
longer wish to make it available, they may change their election.
- Care Providers can opt out of having their approximate residential location (through Google map plotting) visible to Registered
Users by calling Member Care at 877-227-3115.
- Care Providers can opt out of having their age visible to Registered Users.
- Care Seekers can opt out of appearing in Care Provider search results and in certain Care Provider emails by adjusting
their account settings to not allow Care Providers to initiate contact with them. They can also opt out of allowing Care
Providers see that they have viewed the Care Providers' profiles.
- Registered Users can opt out of our sharing their Personal Information with third party communication facilitators who
may send them direct mail solicitations on behalf of other companies by adjusting your account settings or sending us an email
through this link and requesting that we opt you out of information sharing.
- Users of a Care.com mobile application, who have given Care.com permission to access certain information from their
mobile device such as their location, may subsequently opt out of that information sharing by adjusting the settings in their mobile device.
Except as otherwise provided above, you may call Member Care at 877-227-3115, or adjust your account settings to
opt out of any of the above information sharing that is applicable to your account. Your opt out preferences will take
effect within 10 days of receipt of your request.
Your Communication Choices
By becoming a Care.com Registered User, you are consenting to receive certain email communications from us,
such as special offers, tips and advice, notifications of new Care Seekers or Care Providers in your area,
customer surveys and administrative notices.
You have a choice at any time to stop us from sending you emails for marketing purposes by adjusting your
settings in your account settings. You also have the option to opt out of receiving certain other emails from
Care.com, such as certain educational emails, by adjusting your settings in your account settings. Go to your
account settings for a complete list of the email types you may opt out of receiving. If you receive promotional
or other email communications from us that you have the option to opt out of, you also will be able to opt out
of receiving further communications of that type by following the unsubscribe instructions provided in the e-mail.
Please note that despite any indicated email marketing preferences, we may send you administrative emails regarding
Care Providers in your area, responses to job postings from Care Providers, and responses to job applications
from Care Providers, if we choose to provide such notices to you in this manner.
You may also opt-out of receiving unsolicited marketing calls from us regarding your Care.com account
by adjusting your settings in your account settings.
If you have opted in to receive text messages from us but would now like to opt out, you may do so
by adjusting your settings in your account settings. You also have a choice to stop us from contacting
you by phone for marketing purposes by adjusting your settings in your account settings.
If you are a Care Seeker, certain Care Providers may initiate contact with you directly using the
messaging features of the Care.com Site. You have an option at any time to stop permitting Care Providers
from initiating contact with you by adjusting your settings in your account settings.
Changing or Removing your Personal Information and Closing your Account
If the Personal Information you provided when you registered changes, you may update this information
by logging into your account and accessing your account settings. If you would like to remove some of the Personal
Information you have posted on the Site, such as information you posted in profiles and job postings, you may do so
by editing or deleting that item in your My Profile & Setting area or your My Job area. To request removal of other
Personal Information you have voluntarily posted on our Site, such as information you may have posted in online group
forums, contact firstname.lastname@example.org. In some cases, we may not be able to reasonably accommodate your request to remove
your Personal Information, in which case we will let you know if we are unable to do so and why.
If you no longer wish to participate in our Services you may close your account directly in the account settings
portion of your account.
If you close your Care.com account, we will remove your name and other Personal Information from our publicly viewable
database. If you close your account, we have no obligation to retain your information, and may delete any or all of your
account information without liability. However, we may retain information related to you if we believe it may be necessary
to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, Non Personal
Information, account recovery, auditing our records, enforcing our rights and obligations under our agreements or if
required by law. Care.com may also retain and use your information if necessary to provide the Services to other Registered
Users. For example, just as an email you may send to another person through an email service provider resides in that person's
inbox even after you delete it from your sent files or close your account, emails you send to others through Care.com to other
Users, as well as your contributions to Care.com groups, may remain visible to others after you have closed your account.
Similarly, other information you have shared with others, or that others have copied, may also remain visible. Care.com
disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation
not to delete the information. Care.com does not control when search engines update their search index or cache, which may
contain certain job post, profile or other information that has since been removed from Care.com's Site.
Collection of Information from Children
Care.com's Site and Services are not intended for individuals under the age of 14. Accordingly, Care.com
does not knowingly collect, either online or offline, personal information from individuals under the age of 14.
How We Protect Information
We have implemented industry-recognized safeguards to help protect your information from unauthorized access. These safeguards include:
- Care.com uses SSL (Secure Socket Layer), the industry standard method for computers to communicate
securely without risk of manipulation or recipient impersonation. We utilize SSL in the online registration
process, in the login process, and in the account management section of the Site.
- Care.com uses strong encryption technology to protect sensitive information.
- Care.com employs firewalls, intrusion detection systems, and system monitoring to protect against unauthorized access of our systems.
Your user accounts are also protected by the password you use to access your online account
with Care.com, and we urge you to take steps to keep your password safe. If you feel your password
has been compromised, you should change it immediately by logging into your account and visiting
the "My Profile & Settings" section. After you have finished using our Site, you should log out
of your Care.com account and exit your browser.
WE TAKE THESE PRECAUTIONS IN AN EFFORT TO PROTECT YOUR INFORMATION AGAINST SECURITY BREACHES.
HOWEVER, THIS IS NOT A GUARANTEE THAT SUCH INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR
DESTROYED BY BREACH OF SUCH FIREWALLS AND SECURE SERVER SOFTWARE. BY USING OUR SITE, YOU ACKNOWLEDGE
THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
Links to Other Websites
Care.com may provide links to other web sites that we believe may be of interest to our users.
However, we are not responsible for the privacy practices employed by those web sites, nor are we
information collected by us through Care.com; thus when you use a link to go from our web site to
another third party web site, this policy is no longer in effect. We encourage our users to read
the privacy policies of these other web sites before proceeding to use them.
Care.com reserves the right to change this policy and our Terms of Service at any time.
We will notify you about significant changes in the way we treat Personal Information by sending
a notice to the email address registered in your account, or by placing a prominent notice on our
Site, so that you can choose whether to continue using our Services. Significant changes will go
into effect 30 days after we notify. Non-material changes or clarifications will take effect
immediately upon posting of the updated policy on our Site. You should periodically check www.care.com/privacy
for updates. Your use of the Site or the Services after such effective date will constitute acceptance
by you of such changes.
201 Jones Road, Suite 500
Waltham, MA 02451 USA
(EFFECTIVE UNTIL AUGUST 20, 2013 FOR USERS WHO JOINED CARE.COM PRIOR TO JUNE 14, 2013)