Amarillo differentiates itself from market competitors in an absolute focus on consumer experience, first and foremost. We take a holistic approach in achieving this and believe an excellent customer experience is the product of a strong company with well-developed service, human resource, and social policies.
We abide by a few simple but critical rules: At Amarillo, we do our work for you not only with our hands, but with our hearts.
Create a superb customer experience. Starting with an easy booking and payment system, we seek to make the customer experience seamless. During cleanings, we ensure the customer experience is equally convenient, high quality, and reliable.
Amarillo's are punctual, bring their own green supplies and proficiently and professionally complete a thorough checklist of cleaning activities (which is signed and given to customers upon completion of every visit). We are always readily available for customer service needs.
Hire the best employees; then train and treat them right. Amarillo spends significant time identifying and completing extensive interviewing to hire the best maid service and operational professionals available. We see the best candidates as those with the right blend of necessary experience and great attitude.
Once a candidate is selected, they must pass the necessary background checks and candidate references, and complete extensive training and testing. Beyond the Amarillo boot camp, which teaches cleaning techniques and Amarillo's unique process, employees also go into the field for two weeks with a senior cleaning team member before they may independently clean homes.
Amarillo pays industry leading salaries to its cleaners and provide performance incentives and opportunity for advancement into our management team.
Do excellent work and stand behind it. Amarillo is committed to becoming the market standard for home cleaning. To these ends, we guarantee the following:
Always be punctual and professional your time is precious. Our cleaning service is based on a 35-50 point checklist (as dependent upon selected services) that Amarillo signs and dates for customer reference.
Amarillo managers spot check each Amarillo's work once in every 10-15 cleanings and employ a three times you're out policy.
All services are insured and bonded in the event an accident occurs.
If a customer still is not satisfied in any way, Amarillo has a 100% money back guarantee. We take the process of cleaning very seriously.