Privacy Policy


Responsible authority:

Care.com Europe GmbH
Rotherstr. 19
10245 Berlin

Security and Anonymity
Care.com deals with matters of security with a high sense of responsibility and therefore obligates itself to observe the statutory provisions on data protection unconditionally.

Care.com undertakes all efforts to secure the data that you have entrusted to us against unauthorized access: A differentiated system of access authorizations and technical protection measures such as SSL encryption and cascading firewalls guarantees high data security. The input of bank cards or credit cares occurs at Care.com only after a switch-over to a specially secure Internet connection.

No Data Sharing
The data which you have entrusted to us are secure with us. At Care.com, no purchase, exchange or other unauthorized use of personal data and information takes place. We ensure that your personal data will not be shared or transmitted to another company or organization without authorization.

Declaration on Data Protection (Privacy Statement)

1. Protection and Security
The protection and security of all customer data is a special concern of Care.com. In running its service, Care.com will comply with the statutory provisions on data protection in accordance with the law of the Federal Republic of Germany, in particular the Federal Law on Data Protection (BDSG), the Telemedia Act (TMG) and the Broadcasting Treaty (RStV).

2. Collection of Necessary Data
To be able to provide its services, it is important that Care.com collects, stores, processes and uses the personal data that have been entrusted to it. This takes place only when you agree to the collection, storage, processing and use of personal data which are relevant to the use of the services and to their implementation by Care.com or by companies commissioned by Care.com, or when the above mentioned data use is already permissible on the basis of statutory justifications, as when this is necessary to the fulfillment of a contract, see § 28 par. 1 p. 1 no. 1 BDSG. The consent will be recorded by Care.com.Personal data are such data which contain information about personal and factual affairs of an identified or identifiable user. In particular, the following details are requested during the registration: surname, first name, street, place or residence and postal code, telephone, sex, email address and birthdate. Additionally, when a fee-based product is purchased, bank account data will be gathered to allow the transaction of the purchase.

We use personal data which you have actively communicated to us (e.g. during the registration of your profile data) or in conection with your accesses (e.g. host names of the accessed computers, IP addresses, date, time of access) and, when appplicable, user ID, in order to fulfill the reguested offer in a secure way. Furthermore we use these pages further recommended by Newsletter and in the evaluations of service providers. If we use data for a purpose which according to statutory provisions require your consent, we will explicity request you for your consent. You can revoke the consent you have given at any time or you can decline future usage of your data.

3. Further Data Usage

3.1 Use of Facebook Social Plugins
The Internet presence of Care.com uses Social Plugins provided by the social network facebook.com, operated by Facebook Inc., 1601 Willow Road, Menlo Park,California, 94025 USA (referred to below as “Facebook”). The plugins are identifiable by a Facebook logo or by the notice “Facebook Social Plugin”.

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. If you are logged on to Facebook at the same time, Facebook can authenticate you and your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, the corresponding information is transmitted from your browser directly to Facebook. Facebook stores this information.

For all other information concerning the purpose and scope of the data collection, the further processing, use and storage of data by Facebook as well as rights and configuration options for the protection of your private sphere may be obtained from data protection instructions from Facebook.

If you do not want Facebook to collect data about you through our website, we recommend that you do not click the Facebook button and in particular, that you log out from Facebook before your visit to our website.

3.2 Use of Google+Social Plugins
The internet presence of Care.com uses social plugins (“Plugins”) of the social network plus.google.com which is operated by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The plugins are identifiable by a Google logo, the Google+ logo or the notice “Google Social Plugin”.

When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to Google servers. The content of the plugin is directly transferred to your browser which embeds the latter into the website. By integrating the plugin, Google receives the information about your having accessed the respective page of our website.

If you are logged on to Google at the same time, Google can authenticate you and your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking the “+1” button or writing a comment, the corresponding information is transmitted from your browser directly to Google and stored there.

The purpose and scope of the data collection and the further processing and use of data by Google as well as rights and configuration options for the protection of your private sphere may be obtained from data protection instructions from Google.

If you do not want Google to collect data about you through our website, you must log out from Google before your visit to our website.

3.3 Use of the Social Plugin of Twitter
Further, Care.com uses the social plugin (“Plugins”) of the social network twitter.com which is operated by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. The plugins are identifiable by a Twitter logo.

When you visit a Care.com website that contains such a plugin, your browser establishes a direct connection to Twitter servers. Twitter transfers the content of the plugin directly to your browser which embeds the latter into the website. Through this, Twitter receives the information about your having accessed the respective Care.com page.

If you are logged on to Twitter, Twitter can assign your visit to your Twitter account. If you interact with Twitter plugins (for example by posting a tweet to an article) the corresponding information is transmitted from your browser directly to Twitter and stored there. The purpose and scope of the data collection and the further processing and use of data by Twitter as well as rights and configuration options for the protection of your private sphere may be obtained from Twitter data protection guidelines.

If you do not want Twitter to collect data about you in this way we recommend that you log out of your Twitter account while visiting Care.com.

3.4 Use of Facebook Connect
The Internet presence of Care.com offers you the possibility to register yourself at the Website with your existing Facebook profile data. For this we use the service Facebook Connect, an offer of Facebook Inc. 1601 Willow Road, Menlo Park, California, 94025 USA (Facebook). If you want to use this function, you will first be linked to Facebook. There you will be requested to register with your user name and password. Certainly we do not have knowledge of your login data. If you are already registered at Facebook, this step will be skipped. Subsequently your email address and your public profile information (in particular name, profile picture, date of birth, number of friends, sex, language and country) will be transmitted to us if you accept this procedure using the button “login using Facebook”. Thus there will be a long-term connection between your client account and your Facebook account. Further information about Facebook Connect, and configuration options for the protection of your private sphere may be obtained from data protection instructions of Facebook.

3.5 Publication at Google and In Other Public Search Engines as Well as On Websites of Third Parties
I hereby give my consent that selected information which are contained in job offers, care profiles of families and caregivers (picture, first name, the first letter of the surname, age, city, federal state, description of the job / caregiver, publication date, category, hourly wage) will be shared with external search engines and other external service providers which run advertising businesses as well as other external websites. In order to further improve your chances of finding a caregiver or a job, selected information can be shown in the search results of third persons (for example, Google) and in the external websites of third persons which make this information accessible to the public and may be linked upon your request at Care.com. Private contact data such as telephone number, address or email address will certainly not be relayed. Members can turn off this service by configuring your private sphere settings and preferences on the page under the following link: https://care.com/en-ie/my-account/account-settings/show

3.6 Identity Verification
Our members have the option to verify their email addresses, mobile telephone number and Facebook account. We transmit the mobile telephone number to the service provider Nexmo Inc., 217 Second Street, 4th Floor, San Francisco, California 94105, USA. The purpose and scope of the data collection and the further processing and use of data by our service provider as well as your pertinent rights and configuration options for the protection of your private sphere may be obtained from the data protection guidelines of Nexmo Inc.

3.7 Sharing of Data
Personal data will not be shared by us unless you have given us your prior permission to this or the sharing is permission in accordance with applicable provisions of the law. In fee-based services the data which are necessary to the transaction will be shared with the payment service (such as PayPal, ClickandBuy, Wirecard) that has been selected by the user. To implement and optimize our services, we also make your user data available to Care.com, Inc., our parent company in the USA.

4. Usage Profile
Within statutory guidelines we can evaluate your usage profiles under a pseudonym, i.e., not personally-identifiable, but anonymized, for purposes of advertising, market research and the improvement of our services. However this will be done only when you have not made use of your legal right to object to this use of your data.

5. Use of Cookies
For a part of our services it is necessary that we use so-called Cookies. A cookie is a text file which is stored in the hard disk either temporarily (session cookie or permanently (permanent cookie). Cookies are not used to execute programs or to load virus on your computer. More so, the main purpose of cookies is to prepare an offer that is specially tailored for you and to make the use of the service as cost-efficient as possible. Most browsers are set in such a way that they accept cookies. However you can adjust your browser so this will reject cookies or request a prior permission from you. When you reject cookies, not all our offers for you will function without disruption.

We use cookies to provide you with an individually tailored offer and to make your usage of the service as time saving as possible. We use mainly session cookies which are deleted when the browser is terminated. Session cookies are used her for login authentication and for load-balancing (balance of the system load). We ourselves use cookies to gather usage data from you and to process and use these. The use of cookies are intended to make Care.com user-friendly and user-oriented as well as to design it in an effective and secure way. Moreover we use cookies when you access our websites through an external advertising platform (for example, for advertising tools of ZANOX.de, Netslave GmbH, affilinet GmbH, Google Inc., sociomantic labs GmbH, Criteo SA. These cookies do not contain personal data from you.

We use permanent cookies to trace back clickstreams and automatically distinguish whether you have already taken part in a survey or haveor seen an information notice or advertising campaign placed on the website - so that such is not displayed again at the next visit of the website.

Care.com uses different marketing tools to call the attention of users to our products. Among others we employ search engine marketing, our partner programs (affiliate marketing) and remarketing campaigns. To control and optimize these campaigns we use cookies and different tracking technologies. Remarketing, in particular, allow us through interest-specific advertising to specifically target all users in websites of our partner networks who are already interested in out offer. The overlay of advertising material occurs in retargeting on the basis of a cookie-based analysis of previous user behavior.

6. Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and allow for analysis of your use of the website. Information generated by the cookie on your use of this website is, as a rule, transmitted to a Google server in the USA, where it is saved. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be first transfered to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-anonymisation is active on this website. The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You can block the storage of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also block the capture of data generated by the cookie that refers to your use of the website (including your IP address) and the processing of this data by Google by clicking here. You can also opt-out from being tracked by Google by downloading and installing the browser plugin available in the following link: http://tools.google.com/dlpage/gaoptout?hl-en.

You can find detailed information about this under http://tools.google.com/dlpage/gaopout?hl-en or under http://tools.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). Please note that in this website Google Analytics has been exteunnded with “gat._anonymizelp;” to allow the anonymised capture of IP addresses (so called IP-masking).

7. Monetate
This website uses the analysis and personalization service offered by Monetate Inc. Monetate uses cookies which are stored in your computer and which allows us to make an analysis of your use of our website and tailor contents to your needs. The information generated by the cookie on your use of this website is transmitted to a Monetate server in the USA or the European Union and saved and processed there for us. Prior to further processing, the IP address is anonymized and replace by a generic one which cannot be assigned to anyone. Hence the reference to a person is precluded. You can block the storage of the cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also block the capture of data generated by the cookie that refers to your use of the website (including your IP address) and the processing of this data by Monetate by clicking here. More information as to how Monetate processes data is found in http://www.monetate.com/platform-privacy-policy.

8. Deletion and Correction of Data
You have the right to examine, correct, supplement or delete stored personal data about your person and settings of your user account. Likewise you have the right at all times to cancel your approval of the collection and storage by the operator of further voluntary data. For this an email to Care.com (MemberCareIE@care.com) is sufficient. In case of the cancellation of the storage and processing of personal data, we can no longer provide you any service.

9. No liability for Websites of Cooperation Partners
In our website we refer to various cooperation partners who offer websites and services. As a rule these have their own data privacy statements. These privacy statements are not related to us and hence we do not assume responsibility. Please be informed about the respective privacy statements.

10. Information About Stored Data
You have the right to view the personal data we have stored about you at any time, free of charge. This information is issued in writing. Please send the request for information, with a copy of a personal identification document as attachment in text format (e.g. letter, fax, email) to Care.com Europe GmbH, Rotherstr. 19, 10245 Berlin. The copy of your personal identification document must legibly show your name, address, date of birth and date of validity. You can make all the other data unrecognizable, e.g. by blackening.

Data security through data transmissions in the Internet cannot yet be fully guaranteed on the basis of the present state of technology. In this regard you also bear responsibility on the security of data you have transmitted to us in the Internet.

We reserve the right to amend this data privacy statement. The updated version of the privacy statement is available at this URL at all times.

Version as of: January 2016
Care.com Europe GmbH / Berlin / Germany