As caregiving ramps up during the holidays, many employees find themselves juggling travel, medical needs, family logistics, and emotional weight all at once.
Care Specialists are here to help them through it. They are real humans on the other end of the line, available 24/7/365 to support your workforce with whatever life sends their way.
Here are the top five ways they make the season feel a little lighter, along with the stories behind each one.
1. They untangle confusing, high-stakes situations
Caregiving gets complicated fast, especially for employees navigating medical decisions or caring for aging parents.
Sheila calls herself a navigator for a reason. She has guided countless families through questions like:
- What is short-term rehab?
- How do we choose a good facility?
- What questions should we ask?
Her calm, informed guidance helps employees feel less overwhelmed and more confident, especially during the holidays when big decisions cannot wait.
2. They find trustworthy resources, fast
When an employee is caring for someone, online information is often outdated, confusing, or simply wrong.
Lauren sees this constantly. “There’s information online that’s really outdated. We help sort through that.”
One working parent, traveling out of state for her child’s surgery, needed temporary housing near the hospital. Lauren found it, giving the family peace of mind during an already stressful moment.
Courtney adds, “We make sure we’re providing the best referral possible.”
Accurate, vetted guidance helps employees stay focused and supported at home and at work.
3. They step in during real emergencies
The holidays often bring unpredictable moments. Winter weather disrupts travel, plans change suddenly, loved ones need help, and employees can feel stretched thin.
Bryan remembers a time when members needed urgent support during a fast-moving weather emergency.
“People needed emergency resources… what areas had been impacted for you to avoid, emergency shelters for you to go to at that moment, and where emergency food was being made available.”
During moments like these, Specialists provide clear, calm direction so employees can stay safe and care for the people who matter most.
4. They handle the small things that become big stressors
Caregiving isn’t only about major events. It also includes small, everyday tasks that build up and drain an employee’s time and energy.
That is why the Specialists often say: if it matters to the member, it matters to us.
Courtney once helped someone find a very specific block of cheese at a grocery store. We even once located a local goat owner to help a member clear poison ivy from their yard (true story).
These may be small tasks, but they remove one more item from an already full plate.
5. They give employees time back when they need it most
Alicia describes the process clearly:
- Employees reach out by phone, web, or the app
- They talk through what they need with the Specialist
- Our research team dives in
- Employees receive personalized referrals based on their situation
This saves hours of searching, calling, comparing options, and wondering what is legitimate. And because Specialists are available 24/7/365, they can support employees even when other resources shut down for the holidays.
Care Specialists are real people who care deeply. Many come from caregiving, teaching, nonprofit, or senior-care backgrounds, and that experience shows in every interaction.
As Alicia says, “Everybody here wants to help others.”
If your employees need support this season (big, small, urgent, confusing, or unexpected), Care Specialists are here to help lighten the load. Get in touch with us today to see how Care Specialists might be able to support your workforce.
