Susan's Green Cleaning
Susan's Green Cleaning
11742 15TH AVE NE,
Seattle,
WA
98125
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About the business
Known for having the nicest cleaning technicians in town, Susan's Green Cleaning employees combine skill with a genuine desire to make you happy. We believe in the power of kindness, in the power of doing things the right way, and standing by what you say: perhaps this is one of the reasons Susan's Green Cleaning was the 2017 Better Business Bureau Torch Award for Ethics & Integrity.
We have grown so much since we started! It all started in 2014 with Susan, a phone, and an advertising magnet on Susan's car. Five years later, thanks to our wonderful customers, we've grown into to be the #1 Green House Cleaning Company in Seattle. Susan's Green Cleaning employees enjoy a living wage, health insurance, vision, dental insurance, retirement, paid time off, paid sick time, paid holidays, paid drive time, and more. Additionally, most employees take home the company Hybrid Priuses, thus reducing carbon emissions as well as having 100% of transportation expenses covered by the company. You can be assured you're getting top-notch professionals when you hire us: our technicians undergo an intense month-long training course with one of our trainers, our quality service supervisors perform routine quality checks on jobs during the day to ensure we deliver superior cleanings, and our customer service representatives in our office are here from 8AM - 4PM, Monday through Friday, to answer any questions or concerns you ever have. We want your experience with us to be amazing!
We have grown so much since we started! It all started in 2014 with Susan, a phone, and an advertising magnet on Susan's car. Five years later, thanks to our wonderful customers, we've grown into to be the #1 Green House Cleaning Company in Seattle. Susan's Green Cleaning employees enjoy a living wage, health insurance, vision, dental insurance, retirement, paid time off, paid sick time, paid holidays, paid drive time, and more. Additionally, most employees take home the company Hybrid Priuses, thus reducing carbon emissions as well as having 100% of transportation expenses covered by the company. You can be assured you're getting top-notch professionals when you hire us: our technicians undergo an intense month-long training course with one of our trainers, our quality service supervisors perform routine quality checks on jobs during the day to ensure we deliver superior cleanings, and our customer service representatives in our office are here from 8AM - 4PM, Monday through Friday, to answer any questions or concerns you ever have. We want your experience with us to be amazing!
In business since: 2014
Total Employees: 11-50
Awards & Accreditations
BBB Winner Torch Award for Ethics and Integrity
2019 Award
2018 Award
2017 Award
2016 Award
2016 Expertise Winner - Best House Cleaning Company
2017 Expertise Winner - Best House Cleaning Company
2018 Expertise Winner - Best House Cleaning Company
2019 Expertise Winner - Best House Cleaning Company
2020 Expertise Winner - Best House Cleaning Company
2017 Three Best - Best House Cleaning Company
2018 Three Best - Best House Cleaning Company
2019 Three Best - Best House Cleaning Company
2020 Three Best - Best House Cleaning Company
2019 Finalist Chinook Book Best Sustainable Business Seattle
2019 Finalist King County Small Business
5 Star Online Reviews
2019 Award
2018 Award
2017 Award
2016 Award
2016 Expertise Winner - Best House Cleaning Company
2017 Expertise Winner - Best House Cleaning Company
2018 Expertise Winner - Best House Cleaning Company
2019 Expertise Winner - Best House Cleaning Company
2020 Expertise Winner - Best House Cleaning Company
2017 Three Best - Best House Cleaning Company
2018 Three Best - Best House Cleaning Company
2019 Three Best - Best House Cleaning Company
2020 Three Best - Best House Cleaning Company
2019 Finalist Chinook Book Best Sustainable Business Seattle
2019 Finalist King County Small Business
5 Star Online Reviews
LICENSING INFORMATION
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Hours
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Monday :
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8:00AM - 4:00PM
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|
Tuesday :
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8:00AM - 4:00PM
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|
Wednesday :
|
8:00AM - 4:00PM
|
|
Thursday :
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8:00AM - 4:00PM
|
|
Friday :
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8:00AM - 4:00PM
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|
Saturday :
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Closed
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Sunday :
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Closed
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Program Details
Type
Residential
Commercial
Service Details
Bathroom Cleaning
Dishes
Kitchen Cleaning
Window Washing
General Room Cleaning
Surface Polishing
Move In/Out Services
Bed Changing
Oven Cleaning
Basement Cleaning
Refrigerator Cleaning
Green cleaning
Cabinet Cleaning
Laundry
Spring/Summer Cleaning
Floor Cleaning
Travel Radius(in miles):
10
Cost & Availability
| Type | Rate | Rate Type | Availability |
|---|---|---|---|
| -- | -- | -- | -- |
OFFERINGS
Weekly
Bi-weekly
Monthly
One-time
PAYMENT OPTIONS
- Credit Card
Ratings & Reviews
Ad D
09/17/2022
Susan's Green Cleaning always does a great job for our family. Their technicians are respectful, courteous, professional and do perfect work. I can trust them, and my grandkids -- who can be terrors -- always enjoy them coming around, and so do my cats. They also give the cats lots of attention.
Hannah P
12/10/2021
We've used them for years for bi-weekly service and the service is consistently perfect. Customer service is on point and the staff are trained and it shows.
Nadine S
12/09/2021
Expensive. Poor cleaning. Not respectful of the customer.
Reply from Susan's Green Cleaning
The real issue for this customer was not quality (see our portfolio for this job showing the gorgeous job we did "NS - 12/08/21 Review" link: https://office.angi.com/app/profile/12540815/showcase) but rather our COVID protocols (we have ample texts from her which she sent during the the job expressing her frustration with our State-mandated COVID safety precautions). For other customers: of course you don't have to leave the house when we are cleaning.
She wrote the same review on other platforms as well - I'll cut and paste our same response: I know you were unhappy about our COVID protocols, and also that we exited the home for 1 man hour (at no charge to you) when you had brought in an outside vendor (unmasked). We just have to be very careful to protect our customers (some are immuno-compromised or undergoing chemo) and our staff, all of whom are vaccinated as stated on our website. Also, we do charge flat rate, so you are not charged by the hour or for photographs.
Please see our portfolio for this job showing a sparkling home. Our pics respect customer privacy: we don't disclose the address or show exterior of the home & the interior pics don't show identifiable features of the home, as outlined in our Terms of Service. It's standard for professional cleaning companies to take pics of a first-time cleaning.
If there is every any problem with your cleaning, we are happy to come fix. Even now, 4 months after your service & the first time we are hearing about any issue, we stand by that.
The same policies would apply as last time (policies which customers know ahead of time & sign a form saying no other vendors in the house -- a form you did sign but did not abide by): even if you are vaccinated, you have to be masked at this time per State guidelines (unless you're in a room with the door shut). If you wear a mask, please do just stay socially distanced. We do hope the COVID masking restrictions, and COVID, relax soon, but at this time, we still do have to be careful. Thank you for understanding.
She wrote the same review on other platforms as well - I'll cut and paste our same response: I know you were unhappy about our COVID protocols, and also that we exited the home for 1 man hour (at no charge to you) when you had brought in an outside vendor (unmasked). We just have to be very careful to protect our customers (some are immuno-compromised or undergoing chemo) and our staff, all of whom are vaccinated as stated on our website. Also, we do charge flat rate, so you are not charged by the hour or for photographs.
Please see our portfolio for this job showing a sparkling home. Our pics respect customer privacy: we don't disclose the address or show exterior of the home & the interior pics don't show identifiable features of the home, as outlined in our Terms of Service. It's standard for professional cleaning companies to take pics of a first-time cleaning.
If there is every any problem with your cleaning, we are happy to come fix. Even now, 4 months after your service & the first time we are hearing about any issue, we stand by that.
The same policies would apply as last time (policies which customers know ahead of time & sign a form saying no other vendors in the house -- a form you did sign but did not abide by): even if you are vaccinated, you have to be masked at this time per State guidelines (unless you're in a room with the door shut). If you wear a mask, please do just stay socially distanced. We do hope the COVID masking restrictions, and COVID, relax soon, but at this time, we still do have to be careful. Thank you for understanding.
01/09/2022
Nancy N
12/08/2021
The office person is very sweet. Ended up not booking Susan for an unrelated matter
Reply from Susan's Green Cleaning
Hi Nancy! We don't have any record of a Nancy N in our quotes or contact forms for last year (we keep a record of every interaction with customers whether it be via text, email, phone call). Would you mind sharing your last name or address with us so I can look up the interaction? Thank you so much! --Susan
01/09/2022
Chris
10/02/2021
Christina always does a great job!
Reply from Susan's Green Cleaning
Thank you so much, Chris! --Susan
01/09/2022
Julie
09/13/2021
Unparalleled quality and customer service. Consistently fantastic for 6 years of bi weekly service.
Reply from Susan's Green Cleaning
Thank you so much, Julie! --Susan
01/09/2022
Shanelle
08/26/2021
Rather happy
Katie N
06/26/2021
Solid company that I never have to worry about. They show up, do dazzling work, and they do it all with finesse and non-scented products. You truly are making the best choice deciding on this respected Seattle green house cleaning company for your needs.
Katherine S
04/10/2021
Consistently excellent. We have used them for years.
Sl J
09/20/2020
We've chosen Susan's Green Cleaning for our regular service and we're very pleased. They are on time, do a quality job, and are being cared during COVID-19 and wearing masks, gloves, and they send us a questionnaire to make sure we are safe as well.
Marilyn
04/30/2020
Amazing service. First time we have used a house cleaning service and everything is sparkling.
Deandra K
04/25/2020
Recently selected Susan's for my move out cleaning.
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