Dr. Donato is arrogant and risky. My pet had an emergency surgery done by him and a cut he made ultimately killed her. He cut her aorta by accident and there was no recovering from that. She died overnight with no one around. Now, I understand these things happen but this result was beyond what the vets told me could potentially happen and it was his mistake that killed her. They proceeded to send me an enormous bill that included the procedure that ended her life. When I picked up her body, I was told that I could deal with billing later. It took a month for the bill to come because they had my address wrong, and it came over Christmas when I wasn't home. They called, but I waited until I got the bill in the mail so I could review the charges and process before calling back. Every time I called, I spoke with a useless secretary who can't give me any information or answer my questions, and they tell me a vet will call me back. The vet who calls me back has absolutely no say in billing because Donato owns the practice. I was told by the secretary at one point, Donato would take additional money off of my bill. I told her I needed to discuss this with my partner and I would call back. There's some more phone tag, so I made an appointment to see the vet because it's easy to talk in person. I actually took two of my other pets for appointments today, giving Radnor the benefit of the doubt. I never had any problem paying for the anesthesia and medicines she needed.

Today, I go to pay my bill and they take away the discount I was told I would get AFTER being told what I owed by the secretary and she doubled checked with Donato. They also couldn't offer me a payment plan because I took too long to pay my bill. So why did they see me today for appointments? Just to spite me for taking so long to pay this huge vet bill, Donato took off the discount he offered for killing my pet. He has no compassion and takes risks because he is arrogant. He thinks because he is experienced it gives him the right to take risks.

This isn't the only bad experience I've had with Donato. I've been treated poorly in another visit with him with foster pets. He openly appeared annoyed with my questions and wasn't as thorough with the animal's exam like the other vets in the practice typically are. And I've seen all 4 vets. One of the fosters I had was spayed by the other vets at Radnor and it was an odd case. They all told us another surgery was too risky to finish the first procedure. But of course, Donato wanted to go in and try to finish it himself. Like I said, arrogant and risky with other people's beloved pets. It's shame because Dr. Ehrlich is a WONDERFUL vet and very knowledgeable, but Donato ruined my experience at this office.