Greencastle of Morgan Park-Beverly

10860 S Vincennes Ave
Chicago, IL 60643
10860 S Vincennes Ave, Chicago, IL 60643
773-233-8601 773-233-8601

Greencastle of Morgan Park-Beverly

10860 S Vincennes Ave
Chicago, IL 60643
10860 S Vincennes Ave
Chicago, IL 60643
At Care.com, we realize that cost of care is a big consideration for families. That's why we are offering an estimate which is based on an average of known rates charged by similar businesses in the area. For actual rates, contact the business directly.

Details and information displayed here were provided by this business and may not reflect its current status. We strongly encourage you to perform your own research when selecting a care provider.

Details and information displayed here were provided by this business and may not reflect its current status. We strongly encourage you to perform your own research when selecting a care provider.

Total Employees: 2-10

LICENSING INFORMATION

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Program Details

Cost & Availability

Type Rate Rate Type Availability
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Ratings & Reviews

( 1)
Danielle
08/09/2017
The manager is very Rude and unprofessional. I was dropping my niece off to her Grandmother because her mother asked me to. I have Texas plates on my car because I just moved here so I parked in the parking lot not knowing it was residence parking. Soon as I get out the car this lady ask me who in my car? She was not dressed in a uniform or anything and I didn't know who she was asking me about who I had in my car do I ignored her because she was a stranger. So me and my niece continued to walk. She started following me screaming you can't park here this is residence parking. I kept walking explaining to her I'm not parking I'm coming right out, I have to go to work, I'm just dropping my niece off. She kept screaming making a scene following me to have me move my car mind you I have no clue who this woman is. So once I got to the front desk she told security to put me on the bad list. I gave security my name and asked could I speak with a manager. Once security told me she was the manager I could not believe it. This lady did not even take the time to introduce herself. I mean I have Texas plates I could have been coming to bring a new residence and she greeted me by asking who I have in my car? Thats very unprofessional and than to follow me screaming is ridiculous. The professional way to handle this situation would have been to introduce yourself first, Hello, I am Kenja the manager here at Greencastle, then explain to me this is residence parking and show me where I can park my car. There is nothing labeled that says visitors parking. Security was nice to show me where I could have pulled up afterwards but the area that she showed me said "No Parking" so I never would have known that. I can see if I was coming to stay for a while but I came in and out and she made a huge scene. I never cursed at her or became disrespectful I only told her I was dropping off my niece and coming right out even though I had no clue who this stranger was. I didn't have to explain that but I thought she was a residence at the facility so I was trying to be respectful. So I asked may I speak to her manager, security introduced me to Greg. I explained to him the situation, told him I was just dropping off my niece and not staying. He said to me so are you just dropping your niece off I said yes. He said ok. So than I explained to him I don't want to be on a bad list for just dropping off my niece and he asked me the same question over, Are you dropping your niece off, i stated yes he said ok. So I walked away and the security guard walked me out just explaining to me where i can park for future she was nice during the situation at hand. But the management needs lessons in customer service and hospitality because this situation could have been handle in a much better manner that would have lead to positive results because I woyld have moved but again I felt like I was speaking with a nosey stranger in Chicago and its too much going on out here for me to trust a random woman asking me who in my car. The business could possibly be ran Great but the initial greeting didn't allow me to see that part of the business.
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