The manager is very Rude and unprofessional. I was dropping my niece off to her Grandmother because her mother asked me to. I have Texas plates on my car because I just moved here so I parked in the parking lot not knowing it was residence parking. Soon as I get out the car this lady ask me who in my car? She was not dressed in a uniform or anything and I didn't know who she was asking me about who I had in my car do I ignored her because she was a stranger. So me and my niece continued to walk. She started following me screaming you can't park here this is residence parking. I kept walking explaining to her I'm not parking I'm coming right out, I have to go to work, I'm just dropping my niece off. She kept screaming making a scene following me to have me move my car mind you I have no clue who this woman is. So once I got to the front desk she told security to put me on the bad list. I gave security my name and asked could I speak with a manager. Once security told me she was the manager I could not believe it. This lady did not even take the time to introduce herself. I mean I have Texas plates I could have been coming to bring a new residence and she greeted me by asking who I have in my car? Thats very unprofessional and than to follow me screaming is ridiculous. The professional way to handle this situation would have been to introduce yourself first, Hello, I am Kenja the manager here at Greencastle, then explain to me this is residence parking and show me where I can park my car. There is nothing labeled that says visitors parking. Security was nice to show me where I could have pulled up afterwards but the area that she showed me said "No Parking" so I never would have known that. I can see if I was coming to stay for a while but I came in and out and she made a huge scene. I never cursed at her or became disrespectful I only told her I was dropping off my niece and coming right out even though I had no clue who this stranger was. I didn't have to explain that but I thought she was a residence at the facility so I was trying to be respectful. So I asked may I speak to her manager, security introduced me to Greg. I explained to him the situation, told him I was just dropping off my niece and not staying. He said to me so are you just dropping your niece off I said yes. He said ok. So than I explained to him I don't want to be on a bad list for just dropping off my niece and he asked me the same question over, Are you dropping your niece off, i stated yes he said ok. So I walked away and the security guard walked me out just explaining to me where i can park for future she was nice during the situation at hand. But the management needs lessons in customer service and hospitality because this situation could have been handle in a much better manner that would have lead to positive results because I woyld have moved but again I felt like I was speaking with a nosey stranger in Chicago and its too much going on out here for me to trust a random woman asking me who in my car. The business could possibly be ran Great but the initial greeting didn't allow me to see that part of the business.