My mother was at Holiday-Ashford Court for about 18 months, but I have now moved her. She made some good friends and enjoyed many of the staff. My mother enjoyed living at Ashford Court. While at Ashford Court, there was a long-term power outage during a storm. My mother fell in her apartment in the darkness of the evening. She laid on the cold floor all night until she could crawl to the door in the morning crying for help. Someone heard her in the morning and she was taken to the hospital. No one checked on her in the darkness during the loss of power. She could have died. Although this is not a requirement by contract, the management knows that the tenants are elderly and need additional oversight in such situations.
The building has a nice appearance, but it is very difficult to get answers about financial questions. It is difficult to get a straight answer or information. There have been times that I could not get a return phone call. When I stopped by the offices to get answers, I got rude replies without proper documents or professional explanations. My mother lost thousands of dollars because of confusing information or late replies to financial questions. In my opinion, the bottom line for Holiday-Ashford Court is that money is most important. I have discussed these issues with corporate managers and the bottom line seems to be profit over clients. A multimillion-dollar company could not find a way to help a 95-year-old woman with a refund for misunderstood payments.
My mother spent about three months in rehabilitation due to illness. She was not in her apartment. Holiday-Ashford would not allow a change in service charges or the discontinuation of optional services like laundry and meals. Previously, she could stop services during medical care and lower her costs. Holiday-Ashford did not have to provide services or food, but they refused to help a poor old woman by reducing the costs. They continued to charged hundreds of dollars for services and food that were not rendered or needed. Ashford took every dollar that they could from my mother's bank account before they provided me some answers about the financial charges. Ashford had all of the money before I could examine the charges and raise any objections.
There are plenty of other places that will care for your loved one. In my opinion, I would never again put my loved one in such a place.