-Understanding residents’ need through verbal & non-verbal communication to maintain positive & effective relationship. -Safe work practices for direct client care for example uses of personal protective equipment, proper hand hygiene and so on. -Reporting & documentation with full confidentiality. -Providing support to people with special needs like dementia. -Assisted in personal care such as feeding, dressing, grooming, oral hygiene, bed bathing, regular showering and transferring residents using different equipment like Gait belts, Sara Stedy and so on.