We are so sorry that you feel the need to vent your frustrations using a public medium. However, since you did, we feel the need to address and clarify your concerns using the same medium. We as a company strive for perfection and make it our number one priority to do the best job possible for our clients and their pets. With that being said, we are not perfect. When you say we made mistakes in caring for your pets? I need to clarify that our mistake did not cause harm, nor did it put any animal in danger. We obviously remedied that situation to your liking or you would not have left your dog at our home in our care when you went on vacation recently. As far a taking money out of your account without your consent is absolutely NOT true. Our portal use policy states that credit card auto pay feature is an optional feature turned on by the client. We do not maintain nor do we control your personal preferences in the system. When you agree to auto payment and you enter your credit card information, you are agreeing to this payment method and the system uses that to settle your invoices. Invoices are sent out prior to auto payment to allow clients to modify or change their payment method prior to auto pay settling your outstanding invoices. Payment is always due at time of pickup of your pet, and we do allow up to 10 days to pay when auto pay has not been enabled. The system automatically assumes you wish to use the payment method you signed up for and approved. To clarify, you are not stating that you didn't owe The Strutting Pooch, LLC the funds that were ultimately auto paid thru the system, but the method in which the funds were paid? If there are any issues that we have not addressed, we would be happy to discuss them on a more private level with you. If you feel that we have been unfair, we are truly sorry. We are not perfect, but we always try our best to make sure that we are fair and most of all kind and attentive to your pets.