This place killed my grandparents' Doberman puppy and are accepting zero responsibility. The puppy is dead due to their NEGLIGENCE.
My grandparents took their three-month-old Doberman puppy, Tyson, to Rose City Veterinary Hospital on Tuesday, January 9 for three routine procedures: dew claw removal, ear cropping, and tail docking. They said the procedure would be at 9:30am and to drop him off at 9am to prepare him for surgery. They said they would call my grandparents when it was time to pick him between 4pm and 5pm.
My grandparents went to check on him at the clinic at 3:50pm, and the staff told them they had not started on his surgery that was scheduled for 9:30am. My grandma told them that they would wait in the lobby, even though the staff said it would be at least two hours. At 4:38pm, the doctor who was supposed to perform the procedure, Dr. Bliefer, came up to them to say that their puppy passed away. She stated she "did not know what happened."
This puppy was 10 weeks old and in perfect health, but was not given any water or food from before 9am to when they started the surgery at 4pm. He was put in a cramped cage all day where he could not turn around. Then he was given anesthesia and immediately died on the operating table. He was supposed to be in good hands.
My grandma was so upset, her pace maker went off and she was almost taken to the ER. This has caused terrible emotional stress for my family, and this business refuses to take any responsibility. We will be filing complaints with the Veterinary Medical Board of California, as well as pursuing legal action for the lack of care given and zero responsibility taken.
This is a disgusting establishment that blamed having other "life-saving surgeries" as the reason to move my grandparents' puppy's surgery, when in reality, it was the inattentiveness of the staff to the puppy's needs for 6 hours that led to the puppy's extremely weakened state before the anesthesia was finally given. Please don't ever seek services here. Not only do they make horrible, reckless mistakes, but they gaslight you into thinking that a healthy, happy puppy can all of a sudden die for no reason.

Terrible unfriendly website!! DR. DANA SHOULD PAY MORE ATTENTION TO PET CLIENT NEEDS!!