We had a terrible experience today. We've gone to Honey B's for years and always had a good experience, but after the owner change, it's gotten very hit or miss. Today was the absolute worst, and the LAST time we will use Honey B's services. They assured me my groomer was available, and that they had my preference card. When I arrived, I was informed that my groomer had quit, and they had all new staff. I reiterated my preferences (shave down, poodle toes, schnauzer face and beard). I was called for pick-up and had to send her back because she wasn't shaved down. When she came back out, I sent her back again because her feet weren't done. When she came back this time, they had cut her beard off and she no longer has a schnauzer face. I am so disappointed. After I got to the car, I realized that I paid him cash and that he didn't give me my change. I returned in, and the lady said she needed to call the owner before she could give me my change. Are you kidding me?? Worst service ever. Worst grooming ever. This will NEVER happen again.

Grooming was acceptable. Customer service was poor. Tried to discuss issue with owner. Just justified rudness. Not returning.