Hometress Cleaning Service delivers exceptional cleanliness with an incredibly professional touch. Their attention to detail transformed my home into a spotless haven. The team's punctuality and efficiency were impressive, ensuring every nook and cranny received thorough cleaning. They utilized eco-friendly products, leaving a fresh, invigorating scent throughout the house. Their courteous demeanor and dedication to customer satisfaction made the entire experience seamless and rejuvenating.

Engaging with Hometress Cleaning Service was a delightful experience from start to finish. Their professionalism and commitment to excellence were evident from the outset. Upon entering my home post-service, I was greeted with an atmosphere of freshness and purity.

The transformation was truly remarkable. Areas that I had long deemed impossible to clean were now sparkling. The air felt lighter, and every surface gleamed, reflecting their meticulous approach to their craft.

What I appreciated most was the ease of communication and their dedication to ensuring customer satisfaction. They were prompt, efficient, and went above and beyond to cater to my specific requirements. Hometress Cleaning Service has set a new benchmark for cleaning standards, and I wholeheartedly endorse their services. An absolute game-changer in the world of home care!

I love our cleaning teams!

What stood out the most was their professionalism combined with a warm and approachable attitude. They patiently listened to any specific concerns I had and addressed them with precision. The freshness they brought into my living space is undeniable.

Maria and Melissa are true assets to the Hometress team, and I wholeheartedly recommend their services. If you're seeking a transformative cleaning experience, look no further. Kudos to Maria & Melissa for exceeding expectations!

I recently had the pleasure of using Hometress Cleaning Service, and I must say, I was thoroughly impressed! Maria and Melissa were the cleaners assigned to my home, and they were nothing short of fantastic. From the moment they arrived, it was evident that they were professionals who took pride in their work. They were meticulous, ensuring every corner of my house was spotless, and they paid attention to even the smallest details.

Their friendly demeanor made the entire experience even more pleasant. They were open to any specific requests I had and made sure they met all my cleaning expectations. By the time they were done, my home looked pristine and felt so fresh.

I truly appreciate the dedication and hard work Maria and Melissa put into their service. I can confidently recommend Hometress Cleaning Service to anyone in need of top-notch cleaning. Thank you, Maria & Melissa, for making my home shine!

My Experience with Hometress: A Detailed Account of Missteps
The Beginning:

Upon signing up for Hometress, I specifically chose their deep cleaning service for $260 based on their website's clear outline of services and costs. The site even offered a 10% discount for regular cleaning services, scheduled every three weeks, priced at approximately $130. These explicitly stated costs set a clear expectation for future billing.

First Cleaning:

Two cleaners arrived and I specifically instructed them to leave my office alone but to empty the trash and shredder. Unfortunately, these simple tasks were neglected. The service provided was far from a "deep clean," despite my proactive effort to prepare my home to facilitate effective cleaning.

The Follow-Up:

Three weeks later, a company representative contacted me to schedule another session. Upon expressing my dissatisfaction with the previous service, I was assured that a checklist of completed tasks would be provided. A single cleaner arrived and performed better. However, the company representative repeatedly interrupted her with phone calls discussing another employee's performance on a previous job. This was not only disruptive but highly unprofessional. These interruptions, combined with the website's explicit pricing structure, led me to believe I was receiving a $130 regular clean.

The Surprise:

Despite my expectations, I was billed for another "deep clean" at approximately $230. Immediately, I left a voicemail for the company representative detailing the issue. There was zero follow-up from her or anyone else at the company. Later, I received another scheduling text from the same representative. I refused and explicitly demanded to be removed from their system, receiving no confirmation other than an automated appointment cancellation email but no confirmation that my sensitive info was removed from their system.

Final Thoughts:

This series of events can only be described as a bait-and-switch. Explicit consent for the second "deep clean" was never obtained. The unprofessional behavior from the company representative, both in disrupting the cleaner and failing to respond to serious customer concerns, exacerbates this issue.

Great work guys, really appreciate the hard work you put in yesterday!

I thought they did a great job with our home cleaning. Thank you!