I wish I could give this place less than 1 star.

After successfully going through the "meet & greet" process, we scheduled our 2 year old Pembroke Welsh Corgi for several days of daycare. Unfortunately, our dog picked up canine herpes virus on his mouth and his paws from the sanitary conditions at Fetch & Catch. After many vet visits and vet bills, our vet recommended we remove our dog from daycare and keep him away from other animals until the virus cleared up on its own.

Approximately 3 months later, the virus had cleared up and we decided to give Fetch & Catch another try. When trying to schedule him a day of daycare, the person on the phone was extremely rude and insisted our dog had not been to the facility enough in the last few months. I explained that we were forced to remove him from daycare because of a virus he picked up at Fetch & Catch. Ultimately, they allowed us to schedule him for a day of daycare.

My dog was very excited to go back to daycare - he runs to the door when we even say the word! He loves hanging out with other dogs and running around all day. I came to pick him up from daycare after work and was very confused at the run around that was given to me by the staff. The two employees behind the counter were whispering about our dog and kept saying to each other "did you tell her yet?" Tell me what? Was my dog injured? Was he bitten by another dog? What could have possibly happened?

Finally after about 5 minutes or so, another employee brought our dog out from the back. We were planning on going on vacation in a few months so I tried to inquire about boarding. She then dropped a bomb on me that my dog "isn't really a good fit for the facility." I was absolutely appalled. How could this be? He is the most loving, friendly, and happy pup around. He has been socialized since we picked him up at 8 weeks of age. He regularly attended weekly daycare sessions at another facility in Buffalo. We regularly take him to Knox Farm dog park and Ellicott Creek Dog park. We've even traveled out of town for Pembroke Welsh Corgi meet-ups!

I asked her to elaborate and she gave a few quick excuses. She said my dog was "okay" with a small group of dogs, but then seemed "disinterested" when in larger groups of dogs. She said he would often walk the perimeter of the daycare area and "do his own thing" and even "took a nap" at one point during the day. I asked: "Did he show any aggression? How were his interactions with the other dogs?" - again, no explanation. You would think a dog that walks the perimeter and takes naps would be an easy day of work! He's a dog with 3 inch legs - he can't possibly run for 8 hours a day non-stop like some of the larger dogs.

The employee then went on to say that our dog "was very rambunctious around the other dogs" and "would be better suited for a different facility in Buffalo." She said our dog would do well at Canine Academy, Camp Bow Wow, or Dog Days of Buffalo. What?! So he's not "good enough" for your daycare, but he'd be just fine at all of these other facilities? The suggestion to take him somewhere else is very contradictory and offensive to not only us but to the other local dog daycare businesses.

I understand Fetch & Catch has a business to run and I'm sure they want the best for clients and clients' animals, however, the employees really need to learn how to speak with fur-parents more professionally. I have a feeling that each of these dogs is just seen as another dollar sign (we only wanted to take our dog 1-2 days a week as opposed to 5x a week). I'm fortunate that my dog "wasn't good enough" for this clique like facility because he is getting better service/attention elsewhere.