HORRIBLE! I tried this service based off meeting the owner. I was very clear about my expectations and being a challenging customer. She said she understood and would inspect the work herself. I had them come with the main goal being my hardwood floors and window coverings and seals and a basic clean of the rest of my main level with a little focus on my real wood furniture. The cleaner showed up late, SMELT like cigarette smoke. She then took over a hour and a half longer than she was supposed to be there. She did not clean my window seals in my formal dining room. She spent about 20 minutes of the 5 hours she was there on my floors. She didn't even wipe down the kick plates in my kitchen(which the owner stated was one of her major things) She was supposed to do at least a basic dust. She didn't even dust the ONE set of shelves in my living room. I expressed all of this to the owner and nothing was done to make it right. I then started getting phone calls and text messages demanding the full payment amount and I again explained everything that happened and instead of making it right they sent me to collections.