I left my dog with circle kennel while I was in the process of moving. Cosmo came back to me not only with exposed ribs and a back bones after being cleared by the vet the same exact day I dropped him off but was covered in urine, paws caked in poop, ears bleeding I'm multiple places and skin irritated. His brand new bed was also soaked in urine even though I notified them it was machine washable. Cosmo had a statement from the vet from the same day I dropped him off saying he was properly vaccinated and the correct weight and size for his breed. During the stay, Cosmo also suffered an accidental injury to his paw. He is a rough player so I was not upset, however I received no contact or notification of this. Instead I found out because i reached out to an employee on SNAPCHAT to ask how he was. I was told her there was a mix up in paperwork over the injury and while it happens, I still never receive any information about it and should have been contacted once circle kennel knew they had mixed up paperwork. An employee commented that they had notified me but when proven by screenshots that another employee admitted the only contact I had was through a Snapchat message they proceeded to block me, thereof knowing their fault. Further more a Facebook post outreached so many people that the company removed their whole Facebook page. I still have had no contact. I payed over $800 for my dog to be severely abused and mistreated in their "great" care!

Our two dogs needed care for two nights while we went on a family trip. They have never stayed away from home without us so we were probably more nervous then they were about being in someone else's care. I am pleased to report the care they received was excellent and I am completely satisfied. I was given a thorough explanation of the routine and a complete tour of the facility. The web cam is a great feature and provides reassurance and confidence.