I am not one to write a negative review, but in this case, I had to. I took my cat to Bartel's last summer because she had been peeing outside the litterbox and wasn't acting like herself. After her exam, the doctor told me nothing was wrong with her and that the peeing was behavioral. My cat continued to pee and I took her in again in December with the same complaints and was once again told it was behavioral. Over the next month, the peeing escalated and so did some aggressive behavior, and when I went to wipe it up, I noticed that the urine was pink and had bits of blood in it. I called Bartel's again, was told that I could bring her in again, but that it was probably behavioral. I asked how pink urine and blood could be considered behavioral and asked if they had ever taken a urine sample on the previous visits and was told no. I was shocked, but made another appointment for an exam and said I wanted a test run on her urine. A few days went by and it kept bothering me that they never took a urine sample, so I took her to another vet. Within 5 minutes of the exam, the new vet told me she had bladder stones and would need surgery. It's been a month since her surgery, and guess what??? She has not peed ONCE outside of the litter box. I always considered Bartel's to be the best vet hospital since they were so expensive but learned the hard way that they are not. I still can't understand how a cat could go to the vet with urinary issues and not have her urine checked - they were happy to charge me over $800 for both visits, though. I feel awful that my cat felt bad for over 6 months and that my new carpeting was ruined. Lesson learned; I will never go back to Bartel's again!