Caregivers: Frequently Asked Questions

Even the best caregiver has a question now and then. Check out the topics below to get fast, helpful answers.

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How do I search for jobs?

Now that you have created your profile, it is time to start browsing the jobs posted in your area. Near the top of nearly every page on Care.com you will notice a search bar with your zip code already entered for you. You can choose the type of job (Child Care, Senior Care, etc.) and the search radius in miles. When you are ready, click Search.


On the next page, the search results will list all of the jobs that are most relevant, but you can also use a dropdown menu at the top of the page to sort the results by distance, start date, job post date, number of applicants, and more. On the left side of the job results page, you will also see a variety of options to refine your search, including a keyword search.


Once you have found a job that matches what you are looking for, you can reach out to the person and let them know why you think you're perfect for the job. Simply click Apply Now and type in a brief description of your qualifications and experience then click Submit to send your application directly to the person who posted that job.


Important: Keep in mind that your application is directly tied to your profile. As you are browsing through jobs on Care.com, those families are also browsing through profiles. A strong profile has a very detailed description of your experience, skill, and hobbies to help families or individuals decide if you are a match for them. For more ideas about strengthening your own profile, check out our article about getting better responses on Care.com, and be sure to keep your profile up to date.

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How do I sort and refine my search results?

When you search for jobs using the search bar at the top of the page, you will notice that the results will vary based on the mileage radius you chose. In order to sort the results into a more manageable list, you can use the Sort by dropdown menu in the center of the page, just above the first job result. By default, the results are sorted by relevance, but you can also sort by distance, start date, number of applicants, and by job post date. (For example, Job Post Date will reshuffle the search results so that the most recent posts appear first.)


The left side of your page offers a variety of options for refining your results. These options may include job type, hourly rate, transportation requirements, etc. Here you can also search by keyword.

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How do I apply to jobs?

You have browsed through the job listings, and you see a position that might be right for you. To apply for the position, you can click Apply Now which will allow you to send a message directly to the family or individual looking for help.

There are three things to look for if you find yourself having trouble applying to a specific job post:

  • You must be a registered member of Care.com
  • You need to be logged into your account. Check the top right-hand corner - just because it says your name, doesn't necessarily mean you are logged in. If it gives you the option to log in, then you will need to enter your email and password to continue.
  • You also need separate profiles in each individual service category to apply for jobs in that category. For example, you can have a child care profile to apply to child care jobs, but you also need a pet care profile if you want to apply to pet care jobs. If you don't currently have the correct profile created, we will prompt you to create one when you click Apply Now. If you would like to create an additional profile, or to update your existing profile, go to the My Services section of your Profile & Settings.

Keep in mind that your application is directly tied to your profile. As you are browsing through jobs on Care.com, those families are also browsing through profiles. A strong profile has a very detailed description of your experience, skill, and hobbies to help families or individuals decide if you are a match for them. For more ideas about strengthening your own profile, check out our article about getting better responses on Care.com.

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I submitted my application, so... where did it go?

When you are on your My Care.com page, you will see the My Applications link on the left side of the page. By opening this link, you will see a list of every application you have sent out. The Status column indicates whether a job is open or closed. The Date Applied column indicates the date that your application was successfully delivered to the recipient.


At this point you can continue your search and apply to any number of jobs you feel are a good fit. The families and individuals that post the jobs will have their own review process and contact those that most closely fit their needs. You should always make sure that your profile remains up to date, the description and details you include there are what will help you stand out among the other applicants.

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Can I change what I wrote in my application?

Once an application is sent you cannot make changes to your submission. However, if you have forgotten to say something, or if you wish to add more information, you may send a follow-up message. First click on the My Applications link located on the left side of your My Care.com page. From your list of applications, click on the View Messages link below the application. From this page you will be able to add a reply to your initial application.

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How do I send a follow-up message?

If you choose to send a follow-up inquiry about a position, or if you forgot to include information in your initial application, you can do so by visiting the My Applications page located on the left side of your My Care.com page. From your list of applications, click on the View Messages link below the application. From this page you will be able to add a reply to your initial application.

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How do I apply for jobs in multiple categories?

If you offer more than one service, you have the opportunity to apply to jobs in multiple categories by creating multiple service profiles. Having profiles in a variety of categories also increases your exposure to the families and individuals that are seeking your services. To create an additional profile, or to update your existing profile, go to the My Services section of your Profile & Settings.

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Why can't I apply for this particular job?

There are three things to look for if you find yourself having trouble applying to a specific job post:

  • You must be a registered member of Care.com
  • You need to be logged into your account. Try logging out, then back in, to be sure.
  • You also need separate profiles in each individual service category to apply for jobs in that category. For example, you can have a child care profile to apply to child care jobs, but you also need a pet care profile if you want to apply to pet care jobs. To create an additional profile, or to update your existing profile, go to the My Services section of your Profile & Settings.
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How do I know if I'm being considered for a job?

Like any job you apply to, it is important to keep in mind that you are not the only candidate. Your application and your profile should really make you stand out, highlighting the best of your experience and your passion for what you do.


You can apply to a variety of positions, focusing on the most recent jobs to be sure your application is among the first delivered to the families in need. When those families have a significant list of applicants, they will review and contact those that seem the best fit for the position.


All communication on Care.com works in a messaging system that is just like sending an email. Keep in mind, these are private messages and you can include contact information when you feel it is appropriate.


Important: Keep in mind that your application is directly tied to your profile. As you are browsing through jobs on Care.com, those families are also browsing through profiles. A strong profile has a very detailed description of your experience, skill, and hobbies to help families or individuals decide if you are a match for them. For more ideas about strengthening your own profile, check out our article about getting better responses on Care.com, and be sure to keep your profile up to date.

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When can I expect a response to my application?

When applying for jobs, there is no set timeline. Most families will take their time browsing the list of applicants for their job posts before choosing whom to contact. When the right candidates emerge, communication with those candidates will begin, typically through messaging on Care.com. You can view all of your messages and alerts through your Messages page, and if your Privacy Settings allow, we will also send you a private email to notify you that you have received a response.


At this point you should continue your search and apply to any jobs you feel are a good fit. Also make sure that your profile remains up to date, as the detail you include there is what will help you stand out among the other applicants.

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When will Care.com post more jobs?

Technically speaking, Care.com does not post the jobs. The families and individuals that are seeking help create and manage the job posts that you see on the site. When you are running a search for new jobs in your area, try using the Sort by option from the dropdown menu at the top of the list to focus your search on the most recent job posts. This small change in the way you view the jobs can result in a more efficient way of targeting current posts.


Keep in mind that your application is directly tied to your profile. As you are browsing through jobs on Care.com, those families are also browsing through profiles. A strong profile has a very detailed description of your experience, skill, and hobbies to help families or individuals decide if you are a match for them. For more ideas about strengthening your own profile, check out our article about getting better responses on Care.com, and be sure to keep your profile up to date.

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How do I upgrade my account?

Care.com's Premium Membership is a great way to stand out and stay ahead of the curve throughout your job search. To review your subscription options and upgrade your account click on the button to upgrade now. If you would like more information about what comes with the Premium Membership, check out this article about the benefits of upgrading.

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What is the Premium Membership?

Please note that with the Free Basic membership you can still advertise your services and apply to jobs. The Premium Membership comes with several extra benefits including:

  • Your profile will appear highlighted in the search results.
  • You will also be ranked higher in the search results.
  • Receive priority email notification of new job listings: these emails arrive hours before Free Basic Members would receive them.
  • The ability to search the "Families Seeking" categories.
  • See which families have viewed your profile.
  • The ability to contact families that have not yet posted a job: this allows you the exclusive option of contacting them and introducing yourself before anyone else!
  • Free Preliminary Background Check!

Additionally, if you would like to get a better understanding about what comes with the Premium Membership, check out our aticle about the benefits of upgrading.

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How do I update my personal account information? (address, email, password, etc.)

Your account information is your personal information: your legal name, permanent street address, email, password, etc. For verification purposes, we ask that you keep this information complete and accurate. If you need to edit or update this information for any reason, you can visit the General Information section of your Profile & Settings page. Please note that changes to your personal information may take up to 24 hours to be approved.

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Do people see my personal information?

The only private information we make publicly visible on Care.com is your first name, the first initial of your last name, the town and state you live in, your gender and, unless you opt-out, your age and approximate location through Google maps. We do not share your street address, email address, last name, birth date, or social security number. If you have elected to share your phone number with potential employers, it will be available on your profile. It is also visible on your profile whether you have connected to Care.com through Facebook. If you have elected to verify certain information with Care.com or to have a background check performed, we may also disclose that information in your profile. Please visit our Privacy Policy for more about our information collection, use and sharing practices. [You may also visit your General Information and Privacy Settings and Preferences to see what options you have to limit the sharing of your personal information.]


Please also know that any personal information you post in your profile, in groups you participate in or in reviews or other postings on the site will be visible to site visitors and/or other members. Also, any personal information you include in your communications with other members will be visible to them. We encourage you to use discretion in sharing personal information with others. Our Safety Guide offers additional tips for making safe decisions throughout your search.

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How do I unsubscribe from emails?

We do our best to only send you emails that are useful, but if you'd like to stop receiving some (or all) promotional emails from us, you can edit your email preferences by visiting the Privacy Settings and Preferences area of your Care.com account. Here you can specify which promotional emails you'd like to receive and which you'd rather not. You can also unsubscribe using the link at the bottom of any promotional email we send you.


If you want to stop receiving specific job alert emails (i.e., child care) you can just hide any of the service profiles in which you are not currently looking for a job.


Please note that even if you opt-out of receiving marketing emails, we may continue to send you administrative emails regarding Care.com, for example, notices of updates to our Privacy Policy, if we choose to provide such notices to you in this manner.

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How do I unsubscribe from text message alerts?

To unsubscribe from text message alerts, just go to your Text Alert settings to review your options. By unchecking the boxes and clicking Submit, the text alerts will stop coming to your phone within 24 hours. You can opt yourself back into the text alerts at any time through the same link, or by visiting your Profile & Settings page.

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I'm not a Care.com member, but you keep texting me!

It's possible that your new phone number was previously used by a Care.com member. To cancel the text messages, please email careteam@care.com and be sure to include the phone number (with area code) that you wish to remove. We will remove your phone number from our system immediately.

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I never received my confirmation code.

The confirmation code is the seven-digit code that confirms that you own your mobile phone and allows us to send you text message alerts. If you have not received your confirmation code, we would first advise you wait at least 24 hours. If it's been more than 24 hours, you can always edit your Text Alert settings. You should see a link that says Request New Confirmation Code. We recommend that you only request one confirmation code in a 24 hour period, as requesting multiple codes may result in the code not working.


Please also note that if your carrier isn't listed in the Text Alerts menu, you will be unable to receive texts. Check your Privacy Settings and Preferences to endure that your email notifications remain uninterrupted.

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What if my carrier isn't listed in the Text Alerts menu?

If your mobile phone carrier is not listed in the available text alerts menu, then your phone is not eligible to receive text message updates. But not to worry! The text alerts are not required. You can receive email notifications which deliver the same alerts to your personal email inbox. To check your email settings, simply visit the Privacy Settings and Preferences section of your Profile & Settings.

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How do I remove my age from being displayed on my profile?

If you would like to remove your age from your public profile, you can do so by visiting the Privacy Settings and Preferences section of your Profile & Settings page. From here you can edit your privacy options by unchecking the corresponding box for age. Be sure to click the Submit button to save your changes. Please allow up to 24 hours for any changes to be reflected in your profile.

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How do I remove one of my service profiles?

Individual profiles (e.g., child care, pet care) cannot be deleted, however you can hide one or all of your profiles at any time. When your profile is hidden, you are not visible on the site, and you can unhide your profile when you are ready to use the site again. If a profile is not approved, the status will remain "Pending Approval" and it will not be visible or active on the site.

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How do I downgrade my account?

Found a great job and no longer need the Premium Membership? To Downgrade back to the Free Basic Membership simply return to the Membership Information section of your Profile & Settings page. By clicking the Edit link you will have the option to Downgrade your account, which is your way of telling the account not to renew. At the end of your current subscription period the account will return to the Free Basic Membership, and you will no longer be charged.

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How do I close my account?

If you would like to inactivate your profile and save your information for later, you can hide one or all of your profiles at any time. When your profile is hidden, you are not visible on the site, and you can unhide your profile when you are ready to use the site again. For future reference, you can always hide or unhide your profiles from your Profile & Settings page.


If you would prefer to close your Care.com account entirely, simply return to the Membership Information section of your Profile and Settings page, and from here you can Edit your Account Status and close your account. Please note that closing your account is a finite action and cannot be undone.

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It keeps asking me about childcare, but I don't do childcare!

If you are just registering a new Care.com account, and the questions are asking about childcare or any other service that you don't offer, you may have accidentally registered in the wrong category. To fix this, you'll have to simply close your account and begin the registration process again.

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Why was my account not approved?

If you have received an email indicating that your account has not been approved, it is often a result of your personal information being incomplete, or incorrect. Visit the General Information section of your Profile & Settings page and double check that all information is accurate, and resubmit by clicking the button at the bottom of the page.

Please be sure you have submitted:

  • Your full first and last name
  • Your permanent address - your street name and number or P.O. Box in address field
  • A valid email address

Your account may also not be approved because we may have determined that you do not meet the eligibility requirements set forth in the Terms of Use for participating in Care.com. We also reserve the right not to approve your account for any reason or no reason, with or without notice. Furthermore, we have no obligation to notify you of the reason, if any, we did not approve your account.

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Why was my profile not approved?

To ensure that your profile is approved, please include the following:

  • At least two relevant, detailed sentences in your description.
  • Information about relevant experience, skills, or qualifications.
  • Use correct capitalization, grammar, and spelling.
  • Create a unique profile title to help you stand out.

For Safety purposes, please do not include:

  • Telephone numbers or email addresses.
  • Specific locations or street addresses.
  • Last names or children's names.
  • Website addresses (unless you have the appropriate business account).

You can update your profile at any time through you Profile & Settings page. And please keep in mind the General Information section of your Profile & Settings page should include your full first and last name, a complete street address, and a valid email address.

We also recommend that you add a photo and references, as this will greatly enhance the quality of your profile.


A strong profile will represent you as personable and professional. Please do not cut and paste a resume, as your profile is an opportunity for prospective families to hear your voice and get a sense of why you are right for the job. We do encourage you to have a resume prepared to bring to an interview.

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Why was my photo not approved?

Use the checklist below to be sure your primary photo meets the following approval standards:

  • You as the Provider must be present in the photo.
  • Please be sure you as the Provider cannot be confused with anyone else in the photograph.
  • Your face should be clearly seen facing the camera; i.e. straight on and close enough so that your face is recognizable.
  • Pictures should not be cropped in a way that any portion of your face or head is cut off.
  • No sunglasses, no hats, hair, or other apparel obstructing your face.
  • The orientation of your photo must be uploaded correctly.
  • No pictures that are too blurry, or too dim.
  • No group photos or photos of you cropped from a group.
  • No photo collages.
  • No cartoon or simulated photos.
  • No self-taken photos in a mirror.
  • No photos with anything inappropriate in the background (No alcoholic beverages).
  • Photo cannot contain any contact information.
  • Photo cannot be photoshoppe or black & white.
  • Everyone in the picture must be fully clothed, including children.
  • Photos cannot be copyrighted.

Secondary photos follow the same guidelines with the following exceptions:

  • You do not need to be present in the photo, as long as it is relevant to your field of care. For example, photos of children or pets are ok, but a picture of a flower is not.
  • Sunglasses and hats are ok.
  • Group photos are ok.

Once you have found a photo that meets these requirements you can resubmit the image.

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How do I update my profile information?

Keeping your profile up to date is one of the most important things you can do to stand out on Care.com. Every message and job application you send out are tied directly back to your profile. As you are browsing through jobs on Care.com, those families are also browsing through profiles. A strong profile includes a detailed decriptions that can help families and individuals understand the experience, hobbies, and skills that make you unique among applicants. For more ideas about strengthening your own profile, check out our article about getting better responses on Care.com. And remember you can update your profile at anytime.

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How do I update my personal account information? (address, email, password, etc.)

Your personal account information consists of your legal name, permanent street address, email, password, etc. For verification purposes, we ask that you keep this information complete and accurate. If you need to edit or update this information for any reason, you can visit the General Information section of your Profile & Settings page. Please note that changes to your personal information may take up to 24 hours to be approved.

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How do I add another service profile?

If you would like to apply to jobs in more than one care category, you will need to create unique profiles for each service you offer. For example, you can have a child care profile to apply to child care jobs, but you also need a pet care profile if you want to apply to pet care jobs. If you try to apply for a job but don't yet have the correct profile created, we will prompt you to create one when you click the Apply Now link. If you would like to create an additional profile now, or to update your existing profile, simply visit the My Services section of your Profile & Settings page.


Keep in mind that all messages and job applications that you send out are directly tied to your profile. As you are browsing through jobs on Care.com, those families are also browsing through profiles. A strong profile includes a detailed description of your experience, skills, and hobbies so that families and individuals can decide if you are a good match for them. For more ideas about strengthening your own profile, check out our article about getting better responses on Care.com.

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I got a job! How do I hide my profile?

Congrats! If you would like to inactivate your profile and save your information for later, you can hide one or all of your profiles at any time. When your profile is hidden, you are not visible on the site, and you can unhide your profile when you are ready to use the site again. For future reference, you can always hide or unhide your profiles from your Profile & Settings page.

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How do I reset my password?

If you've forgotten your password, you can use password reset to get a temporary password sent to your email. Once you're logged back in, you'll be able to reset your password through your Profile & Settings to something that you'll never forget!

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What is My Profile Strength anyway?

On the right side of your My Care.com page there is a box titled My Profile Strength. This is a convenient checklist that gives you additional ways to improve your profile's strength and visibility on the website. Keep in mind, no one else sees this but you. This feature allows you to track your progress and build a strong profile that will allow you to stand out among the competition. Every recommendation listed here provides more information to help families and individuals in their search when browsing through dozens upon dozens of profiles. Click each link to add and update information to keep families informed of your experience, your availability, your references, and more.


One of the best things you can do to build a strong profile is to keep your profile description detailed and up to date. As you are browsing through jobs on Care.com, those families are also browsing through profiles. A strong profile includes a detailed description that can help families and individuals understand the experience, hobbies, and skills that make you unique among applicants. For more ideas about strengthening your own profile, check out our article about getting better responses on Care.com. To review or update your profile now, visit the My Services section of your Profile & Settings page.

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How do I make Connections?

From your My Care.com page, you will notice a link titled My Connections on the left side of your screen. When you visit this page you will be prompted to invite former employers, family and friends to connect with you and write personalized reviews that will help enhance your profile. Simply add their email addresses to the designated fields and click "Send Requests" to email them your personal message.


When they respond to your email invitation, they will also be prompted to write a review. Please note that when a review is submitted, the approval process can take up to 24 hours before it appears on your profile.

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How do I get Reviews or References?

Reviews and References can strengthen your profile and let prospective employers know about your experiences with other families. To get a review, you can ask previous employers, or friends and family, to say something great about you on your profile. If you have met a family through Care.com, they can easily write a review by logging into their own account, visiting your profile, and scrolling down to the Reviews section.


Another way to get reviews is to invite former employers, friends or family to Connect with you on Care.com. When they click through the email invitation, they will be asked to write a review. Please note that all reviews undergo an approval process and can take up to 24 hours to appear on your account.


You also have the option to list your previous employers, friends or family as references on your profile. When you list them as a reference, they will receive an email inviting them to write a written reference on your profile, or to record a phone interview conducted by Care.com. Recorded references are listed as audio files, so prospective families can listen to them directly from your profile.

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How can I remove a review?

Care.com does not remove any reviews posted on the site. If you disagree with a review, you may post one rebuttal to the review, provided your rebuttal complies with the Terms of Use. You may not terminate your registration and re-register in order to prevent a review from being associated with your account. Please note that only the author of a review can remove or request removal of a review they have written.

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How do I add or remove references?

Adding and keeping updated references is an integral part of a strong profile. You can add, edit, or remove your references at any time by visiting the My References page. Also note that you can switch tabs on this page to add your references to multiple profiles.

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In My Profile Strength, why does it still ask me to add two references?

The References listed on your profiles will be considered fulfilled when there are two or more references listed on each of your individual service profiles. When you click the link, you will notice that the page will default to your primary service profile, this will always be the first profile you created. If you have multiple service profiles, you will need to click on each individual tab to add references to the individual profiles. Once this is completed, the References link in your Profile Strength box will be fulfilled.

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When will my references be contacted?

Once you have submitted your reference's information, Care.com will send your reference an email inviting them to either write a reference on your profile, or to record a phone interview conducted by Care.com. If they would prefer to record the interview over the phone, this invitation will allow them to choose a time that works best for their schedule. You can update or remove your references and recorded interviews at any time by visiting your My References page.


Please be aware that if you list the same reference on multiple service profiles, they will receive an independent invitation for each profile.


Additionally, if a reference does not respond to the invitation right away, we will send them an email reminder on your behalf after a few days.

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How do I update my availability?

Your availability allows families to know if your schedule is in line with their needs. We encourage you to check and update your availability regularly, and you can do so at any time by visiting your My Availability page.

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What is the "Refer Families" program, and how do I get my gift card?

You will notice in the top right corner of the page, or by clicking the Promote My Services link from your homepage, that Care.com offers a referral program for getting your friends and family involved in Care.com, while also earning yourself an Amazon gift card. Follow these three steps to earn your gift card:

  1. By visiting the Promote My Services page you'll see a green button that says Refer Friends.
  2. You will have the option to email your referral link to friends and family, share your link through sites like Facebook and Twitter, or you can copy your own personal link to share with others.
  3. When friends or family sign up to find care through your referral link on Care.com, they will need to become paying members for a minimum of one month, and they receive a discount for signing up through your link. When their first month completes, your referral will be complete and you will receive your gift card within 4-6 weeks!

Start referring friends today!

For additional information on this program you may visit the terms and conditions.

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My profile won't accept my school name!

If your school name is not accepted while you are developing your profile, you can add it manually using the link below the School Name Search field. You will see a link that says Add it to our list, and by clicking this link an additional field will appear where you can enter your school name exactly as you'd like. Be sure that the School Name Search field remains blank when adding your school name to our list.

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How do I contact other care providers?

If you currently have a service profile and are listed as a care provider on Care.com, you do not have direct access to contacting other care providers. To contact, you just need to log out of your account and create a secondary account as someone who wants to hire a caregiver. You are welcome to have both accounts, you just need a second email to distinguish between the two.

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Can I block a member from viewing my profile?

Because profiles are publicly searchable, you cannot block a single person from viewing your profile. However, you may block a member from contacting you. To block a member from contacting you, visit your Messages page where you can locate the messages between you and the other person (if you don't see it in your All Messages or if you deleted the messages, you may still locate the message thread in your Sent Messages). Once you have opened the message thread, on the right side of the window you will see the options to Report User or Block User.

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How do I report a concern to Care.com?

To report a member or a concern to the Care.com safety team for review, you can email careteam@care.com or you can report your concerns directly through the website. In every message, job post, or profile, you will see a Report link on the right. Please also feel free to visit our Contact us page if you would prefer to reach out to us directly.


Please note that reporting a member is a private communication between you and the Care.com Safety Team. This message is kept confidential at all times (except as required by law).

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What does a Preliminary Background Check cover?

A Preliminary Background Check relies on criminal record data that is provided by jurisdictions across the country to a national database. The specific data in this database and the frequency it is updated varies by jurisdiction. For many jurisdictions, only felony conviction records - not arrest records - are included in the database. Read What's Covered By A Background Check to learn exactly what records are searched.

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What does a Preferred Background Check cover?

A Preferred Background Check includes everything in a Preliminary Background Check, plus:


County Courthouse Records Search - This is a search of the records on file in each county where the user is known to have lived in the past 7 years. This type of search can find criminal records in jurisdictions that do not provide information to the national criminal records database. (Note: Due to local regulations, for most counties in New York, a county courthouse search will be replaced by a statewide search).


Federal Courthouse Records Search - This is a search of the records on file in each federal jurisdiction where the user is known to have lived in the past 7 years. This type of search can find criminal records for federal offenses in jurisdictions that do not provide information to the national criminal records database.


The Preferred+ Background Check includes everything that the Preferred Check covers, but additionally includes a search of public driving records. This is particularly recommended for positions that require driving or transportation.

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What does a Premier Background Check cover?

The Premier Background Check includes the following services:


SSN Verification - The Social Security Number Verification is not a check of the Social Security Administration's databases, but a search of credit bureau and public records databases to determine what name or names are associated with the usage of a particular Social Security number. A comprehensive address history is also included.


National Criminal Database - This check provides a search of multiple criminal record sources, including some state and county criminal repositories, a proprietary database of felonies/misdemeanors, and prison parole/release records. While this check provides access to millions of criminal records, it is not a true nationwide search.


National Sex Offender Registry - This is a national search of the U.S. Justice Department's Sex Offender Registry. All 50 states are included.


State/County Criminal Records - Felony and misdemeanor records can be researched anywhere in the U.S. In some states the checks must be conducted at the county level, while statewide checks are available in the following states: Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Iowa, New York, North Carolina, Oregon, Rhode Island, South Carolina, Texas, Virginia, Washington, and Wisconsin.


US District Court Criminal Records - US district court records are researched for criminal or civil litigation in all 50 states.


Driving Records - DMV reports can be obtained in every state, with the exception of Alaska, New Hampshire, and Pennsylvania. Generally, violations remain on the DMV report for three years, although convictions for serious offenses are reported for 5 years or more, depending on the state. Convictions for DUI or "wet reckless" are of critical importance, as they can point to substance abuse problems.


National Bankruptcy Records - A comprehensive bankruptcy filing search will show if the candidate has filed for bankruptcy and, if so, whether the bankruptcy was classified as 7, 11, 13, includes additional debtors, liability amount, and filing date.


National Wants & Warrants - A nationwide search for any open, extraditable warrants pertaining to the subject.


Civil Restraining Orders - This check will uncover any civil restraining orders filed against the candidate. Restraining orders will generally stay on file for 1 year. Domestic employers are particularly concerned about litigation involving former employers and temporary restraining orders.

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What personal information is displayed on my background check?

Your background check does not display your Social Security Number. In fact, your SSN is not stored anywhere on your Care.com account. The only information that is visible to prospective employers is your full legal name, your city and state, the fact that your SSN was verified, and the results of your criminal history report.

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How long does it take a background check to run?

The Preliminary background check results are generally returned immediately after submitting your information, while the Preferred check can take as long as a week. The Preferred+ can take up to ten business days pending the Motor Vehicle records search.

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How long are background checks valid for?

Preliminary Background checks expire after one year, but you may request to update your current background check at any time.

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Can anyone see my background check?

Your background check is only visible to people that you specifically grant access to. Because this is your background check, you need to give permission each and every time someone requests it. When you apply to a job, you may proactively give permission by checking the corresponding box. This sends a separate email along with your application allowing permission to access your background check.

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How do I grant or remove access to my background check?

Because this is your background check, you need to give permission each and every time someone requests it. When you apply to a job, you may proactively give permission by checking the corresponding box. This sends a separate email along with your application allowing permission to access your background check. You may remove access to your background check at any time by visiting your My Background Check page.

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How do I change my credit card on file?

Keeping your billing information up to date makes it easy to upgrade and downgrade whenever you would like to use the Premium services. To change your billing information, visit your My Profile & Settings page, and scroll toward the bottom. One of the last sections is your Credit Card Information, by clicking edit in this section you will be able to enter a new credit card.

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Why isn't my card being accepted?

The most common billing errors can be fixed by double-checking all of your input information:

  • You must be located in the United States and have a U.S. billing address.
  • Your card must be a Credit or Debit card - no pre-paid cards, no gift cards, and no cards based outside of the United States.
  • Check all of the numeric fields that the information is accurate, and be sure to select the proper card type from the drop down menu.
  • The billing zip code should match the zip code you have on file. Check your General Information to be sure.

Less common errors may be included in the following list. In general, these errors indicate that you would need to contact your banking institution for more information.

  • New or recent address or name change may cause an Address Verification decline. If you've recently moved, you may try your old zip code to correct this error.
  • Insufficient Funds.
  • Your banking institution may require verbal confirmation from you directly. (This can sometimes happen with subscription services.)
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How do I remove my credit card information from my account?

Care.com forwards all credit card numbers it receives from members to our credit card processor for validation and payment processing. Once our processor validates the credit card information, we delete the credit card number from our database (with the exception of the last 4 digits). This deletion typically occurs within days of our receipt of your credit card. Accordingly, we only retain your credit card number (with the exception of the last 4 digits) for only a few days.

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If you see multiple charges when making a purchase...

If you first attempted to run your card, and if you were prompted to correct certain information or entered information incorrectly, your card will have declined. This decline may appear as a pending charge on your bank or credit card statement.


Care.com reverses any pending charges you see as a result of a card decline, generally within 24 hours. Your bank or credit card company's timeline processing this reversal may vary based on their policies, but usually takes between one and three business days.

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What are my Payment Preferences?

Your Payment Preferences can be accessed through your Profile & Settings page, and allow you to let families know what forms of payment you are willing to accept. Care.com Payments are powered by WePay, a service which allows you to accept credit cards directly through your Care.com profile. Through WePay you can set up a direct transfer of funds to your personal bank account. You can update your Payment Preferences at any time.

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Can I get paid by a family I've worked for through Care.com?

Yes you can! Families have the option of paying you directly through Care.com, but ultimately Care.com is not involved in the payment process. To initiate a payment from a family that you have worked for, or plan to work for, we encourage you to ask them to schedule the payment directly through your profile. This allows a secure deposit through the WePay service, which you can directly transfer to your personal bank account without any additional fees. You receive 100% of your payment, securely transferred to your personal bank account. To accept payments through Care.com, be sure your Payment Preferences are up to date.

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How long does a payment take to process?

Payments through Care.com generally take no longer than 1-3 business days. Once your first payment has been sent, you will receive an email from the WePay service that will guide you through setting up your account. You will need to register a valid bank account so that money can be transferred securely to your personal account. There are no additional charges for setting up a WePay account.

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Do I need a WePay account to accept payments through Care.com?

WePay accounts are required to accept payments through Care.com. There are no additional charges for setting up a WePay account and accepting payment, however you will need to register so that the money can be transferred securely to your personal bank account. Once your first payment has been sent, you will receive an email that will guide you through the registration process. To accept payments through Care.com, be sure your Payment Preferences are up to date.

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What if someone has not yet paid me?

Care.com is not directly involved in the payment process. To initiate a payment from a family you have worked for you may select the option to Request Payment. This allows you to send a simple reminder to the family of the hours you worked, as well as any reimbursements. Once the family has reviewed the request they will be able to securely transfer the payment directly to your WePay account. To accept payments through Care.com, be sure your Payment Preferences are up to date.

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What is a teen caregiver?

Teen caregivers are care providers on Care.com that are 14 - 17 years of age. These caregivers can create service profiles just like every other provider on the site, however these are parent-monitored accounts in which a parent or guardian is notified of all activity and messaging through the account.

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Do I have to pay to register a Care.com account?

There is no cost to use Care.com. It is completely free to register your account, create your profile, and apply for jobs. Once you have turned 18 and your account becomes a basic individual account, you will have the option of using Care.com?s premium membership to further enhance your job search.

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How do I apply to jobs?

All individual providers on Care.com can apply to jobs by creating the appropriate profile (ie: childcare, pet care, etc.), and using the search bar located at the top of the page. Once you find a job description that interests you, you can apply and send a direct message to the families and individuals seeking help.

Additionally, the following safety tips may prove helpful during your search:

  • Personal Information - do not share any personal information (last name, phone number, personal email, home address) unless it has been discussed with a parent or guardian.
  • Interviews - any interview or meetings should happen in a public place and always have a parent or responsible adult present.
  • Messaging - messages should be sent through the Care.com monitored messaging system only (no personal email messages or texts)

For more extensive information about applying to jobs, please feel free to browse our full Jobs and Applications FAQ.

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Does my parent or guardian have to register a Care.com account?

To activate your teen caregiver account, a parent or guardian must register with you. This is done for safety and verification purposes, and all teen caregiver accounts are required to be parent monitored.

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Is it safe to register a teen caregiver account?

At Care.com we are parents, friends, family members, and pet owners just like you, and we understand the concerns that come with finding jobs online. Because of this, the safety and security of our members is always a top priority. Care.com offers care providers a way to advertise their services to clients and families looking for help, and to communicate with these members in a safe and monitored environment.

Additionally, the following tips may prove helpful during your search:

  • Personal Information - do not share any personal information (last name, phone number, personal email, home address) unless it has been discussed with a parent or guardian.
  • Interviews - any interview or meetings should happen in a public place and always have a parent or responsible adult present.
  • Messaging - messages should be sent through the Care.com monitored messaging system only (no personal email messages or texts)

Please visit the Care.com Safety Center for more tips and information about being safe online, and making safe decisions throughout your search. The Safety Center is our way of keeping you involved so that you can make the best decisions for yourselves and your loved ones.

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What is a parent-monitored account?

For the safety of both care seekers and caregivers, any caregiver under the age of 18 is required to have a parent or guardian oversee their account. The parent/guardian has their own login information, full access to the account and profile information, and is copied on all incoming and outgoing messages.

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What safety measures should I take when using Care.com?

While Care.com takes your safety and security as a top priority, we also want you to make safe decisions throughout your job search. You can find a lot of helpful information in our Safety Center, and we encourage you to take the time to explore the information available and check back often for updates.

Additionally, the following tips may prove helpful during your search:

  • Personal Information - do not share any personal information (last name, phone number, personal email, home address) unless it has been discussed with a parent or guardian.
  • Interviews - any interview or meetings should happen in a public place and always have a parent or responsible adult present.
  • Messaging - messages should be sent through the Care.com monitored messaging system only (no personal email messages or texts)

Please visit the Care.com Safety Center for more tips and information about being safe online, and making safe decisions throughout your search. The Safety Center is our way of keeping you involved so that you can make the best decisions for yourselves and your loved ones.

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Why was my account not approved?

Care.com?s approval policies are designed for safety and quality purposes. If you have received a message that your account wasn?t approved, check the following guidelines, update your profile information, and resubmit your info when you?re ready.

All teen caregiver accounts require that a parent or guardian is also registered on the account.

Your general account should have complete and accurate information. Please be sure you have submitted:

  • Your full first and last name
  • Your permanent address - your street name and number or P.O. Box in address field
  • A valid email address

To ensure that your profile is approved, please include the following:

  • At least two relevant, detailed sentences in your description.
  • Information about relevant experience, skills, or qualifications.
  • Use correct capitalization, grammar, and spelling.

For Safety purposes, please do not include:

  • Telephone numbers or email addresses.
  • Specific locations or street addresses.
  • Last names or children?s names.
  • Website addresses.

We also recommend that you add a photo and references, as this will greatly enhance the quality of your profile.

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Can families looking for caregivers access my contact information?

Direct contact information is not visible on any Care.com profile. For privacy purposes, your phone number, email address, last name and street address are kept private at all times. Care.com offers a messaging system that allows families and caregivers to send private messages to one another, just like email. We also encourage you to use this messaging system for all initial contact with other members, and when you are comfortable sharing personal contact information, you may do so through your private messages. Check out our Safety Center for further recommendations about making safe decisions during your job search.

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So... what information can families see?

While all of your personal and contact information remains private on the site, your profile is your way of sharing information about your experience, your availability, and the types of jobs that you are looking for. Your profile is also a great way to confidentially share your references and get reviews from previous employers. You can edit your profile to keep your information up to date by visiting your Profile & Settings page.

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Is my age shown on my profile?

For safety purposes, your specific age is not shown on your Care.com profile. However all teen caregiver profiles and messages very clearly state Under 18, and that this is a parent-monitored account.

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Do teen caregivers get background checked?

Because of varying state laws, legal restrictions and protected information for individuals under the age of 18, background checks are not available for teen caregivers.

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Can I access the background checks of families looking for help?

Care.com does not offer the ability to run background checks on the families that are seeking care on the site, however you are highly encouraged to view the Care.com Safety Center for more information about making safe decisions throughout your job search.

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Can my parent send messages on my behalf through my account?

Yes. The parent or guardian associated with your account can write messages on your behalf through the account.

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What happens when I turn 18?

Once a teen caregiver turns 18 and agrees to our Terms of Use, the parent or guardian portion of the account will be deactivated, and the profile will no longer be listed as Under 18. At that time, the account becomes a basic individual provider account, and the account holder will be eligible to have a background check on file or to use Care.com?s premium membership services. More information about premium memberships can be found in the Managing Your Account section of the FAQs.

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What is a Family Child Care Account?

Your Family Child Care account is a unique way of advertising your program to families on Care.com. Family Child Care is its own independent category that allows families to find you and your services quickly and easily. Also, your profile will be prominently featured in search results, and clearly identified as a Family Child Care service.


We encourage you to fill out a detailed profile, list any relevant licensing or accreditations that you may have, post photos, and ask existing and prior customers to give you written reviews.

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Does my in-home daycare qualify for a Family Child Care account?

Family Child Care accounts are designed specifically for child care providers that would like to offer care out of their own homes. Whether you are just starting out, or if you have an established Family Child Care program out of your home, you can register an account at any time to advertise your services to families that are looking for help.

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Do I have to be licensed to be listed as a FCC provider?

Care.com does not require licensing for you to offer childcare services out of your own home. We do encourage you to research your state?s requirements and regulations. Also, we do include a field during your profile creation where you can specify whether or not you are licensed. Families will see that you are by an indicator on your public profile.

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What do I get with the free registration?

Your initial registration with Care.com is the first step in setting up your account. With the free registration, you will not be advertised on the site. However, registering an account does allow you to upgrade your membership whenever the need arises. If you would like to advertise your services on Care.com, apply to child care job posts, and communicate with families, you have the ability to upgrade your account at any time.

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What benefits do I get with the featured membership?

Once you?ve upgraded your account, you will be able to build a significantly more robust profile which, once approved, will appear in the public search results on the site. This will allow both Care.com members and non-members to find your service profile by searching in both the Family Child Care category, as well as within the broader childcare search.


You will also have the ability to apply to care jobs that are listed on Care.com. This gives you the added benefit of communicating directly with families that are looking for care in your area.


Additionally, Care.com has partnered with the National Association for Family Child Care (NAFCC), and any accreditation that you receive through them will be clearly displayed on your profile.

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Can I apply for jobs outside my home?

With the Premium account, you do have the ability to apply to any of the job listings that you see fit. Keep in mind, that since your profile appears as a family child care program, you may want to be more informative and clear in your application about any additional services you offer.

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What is the NAFCC parnership?

The National Association for Family Child Care is a reliable source for gaining accreditation and recognition for exemplary practices in the field of family child care. For more information, we encourage you to visit their website.


Additionally, your accreditation and membership with NAFCC will be clearly displayed on your Care.com profile. This allows families to see your qualifications at a glimpse while browsing through providers.

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I have a Family Child Care account, but I'm not an in-home daycare!

If you have accidentally enrolled as a Family Child Care service, you may close your account at any time. Simply return to the Membership Information section of your Account to close your account and begin your registration again.


Please also note that if you offer child care service out of your own home in any capacity, we ask that you register as a Family Child Care account. By registering this way, families seeking your services will be able to easily find you in the correct place. Additionally, if you also offer child care services outside of your home, you can still apply to babysitting and nannying jobs with your Family Child Care profile, and you will still appear under the general Child Care category in search results.

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How will I appear in search results?

There are two primary ways that families will find your service profile in search results on Care.com. First, they can run a generalized Child Care search that will list you mixed in with other childcare services, such as nannies, babysitters, and day care centers. Additionally, families are able to search the dedicated Family Child Care category to find your services in a more targeted search.

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I no longer need to advertise my services, so how do I cancel?

To cancel your membership, you can visit your Membership Information section and Edit your Account Status. From here you can downgrade your account, which will be effective at the end of your current billing cycle, and you will no longer be charged. You can also click here to close your account completely. Please note that closing your account is a finite action and cannot be reversed.

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Once my account downgrades, is my profile still visible?

When you no longer need to advertise your family child care program, you can downgrade your account at any time. This is your way of telling your account not to renew at the end of your current billing cycle. Once your account downgrades, your profile will not be visible on Care.com and will not appear in search results. However, should you choose to upgrade again in the future, all of your information will be saved and available once you have done so.

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Once my account downgrades, is my information saved?

When you no longer need to advertise your family child care program, you can downgrade your account at any time. This is your way of telling your account not to renew at the end of your current billing cycle. Once your account downgrades, you will not be able to access messages, appear on the site, or communicate with families, however your information and messages will be saved and available should you choose to upgrade again in the future.

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