Have questions about using Care.com?
You've come to the right place!
Hi, I'm Justin — theater geek, all-star softball player and reality TV junkie!
Finding a safe and experienced caregiver for your loved ones is incredibly easy as a Premium Member. Upgrading to a premium membership offers many useful benefits such as posting a job, viewing contact information for your potential providers, requesting and viewing the results of background checks, and much more! To upgrade your account and have full access to all of the Care.com services, please click here.
Hi, I'm Sabrina — amateur cook and dog lover.
If you want the perfect candidate to find you, then post a job on Care.com—it's the fastest way. Just visit our Post a Job page (log in if you haven't already), choose a service, and then fill in the form with your job details. Make sure to include all your specific requirements such as dates and time, job responsibilities, and levels of experience. Finally, submit the form and get ready to check your inbox!
Hi, I'm Charlie — amateur surfer and web wizard.
No problem! Simply log into your account and click My Jobs on the left side of the page. From here you can view your open and closed jobs under each of the services tabs.
To close a job, click the checkbox next to the job you want to close and click the "Close Selected Jobs" button. To edit a job click the Edit Job link, make the desired changes and click Update Job at the bottom of the page.
Hi, I'm Lauren — mathlete and karaoke superstar.
To send a message to a Care.com caregiver, log into your account and find the profile of the caregiver you'd like to contact. Click the "Send a Message" link beneath the caregiver's photo or click the "Contact Details" tab. Then type your subject and message and click the "Send Message" button.
Hi, I'm Nelson — always trying to think a little differently.
Basic and Premium memberships offer different levels of access to information on our site. Only Premium members are able to contact and send messages to caregivers—this includes replying to a job applicant's message, viewing provider reviews, background checks, recorded interviews, references, and more. If you are a Basic member and want to reply to a message, click here and upgrade your account now.
Hi, I'm Jeff — soccer player and newly married.
I'm glad to hear that you're interested in posting a review for a caregiver. We appreciate members doing so, as other members can then make more informed hiring decisions. To create a review of a caregiver you have worked with, go to the caregiver's profile and click on the "Reviews" tab at the top their profile. Next, click on the "Submit your own review..." link. From here, you can select a number of stars to give the person as a rating on each of five different criteria. You should also title the review, and it is most helpful if you also leave some comments to provide some more detail. Once you have completed the review, it is read by our Member Care team and will then appear on your caregiver's profile shortly thereafter. Happy reviewing!
Hi I'm Michael — finance guy and serious pasta consumer.
We use email notifications to keep our members informed of important changes in our service-things like new caregivers in your area who match your needs or special offers available through our members—only online shopping mall. We try to find the right balance with our emails by sending helpful and engaging emails without overloading your inbox. Help us to strike the right email balance for you by clicking here to set your email preferences. Please note that if you are not already logged into your account, you will be prompted to log in. Deselect any of the boxes for emails that you would prefer not to receive. Don't forget to click "Submit" to save your new settings.
Hi, I'm Nathan — design and tech aficionado.
If you're looking for care for your family, elderly parents, pets or your home, Care.com provides a subscription plan to fit your budget:
Free Basic: By joining Care.com as a Basic member you won't be charged, but you'll receive limited access to the service. You can search our database to see available caregivers near you, but you won't be able to view their contact details, background checks, or references. You can post a job detailing your specific care needs, and you'll receive access to our caregiver alert emails and our weekly member newsletter filled with expert tips and advice.
Paid Premium: By joining Care.com as a paid Premium member you'll receive full access to the service, including caregiver contact details, background checks, and references. You'll also earn Cash Back rewards and get great deals at over 600 merchants at Care Club, our online shopping mall. You can also post jobs detailing your specific care needs, and you'll receive access to our caregiver alert emails and our weekly member newsletter filled with expert tips and advice. All Paid Premium subscriptions automatically renew at the end of each subscription period so you'll always have access to Care.com backup benefits like Care-on-Call.
Hi, I'm Stephanie — Miniature Pinscher lover and exercise addict.
As part of our Premium subscriptions, we offer automatic renewal. Many of our members find this feature useful as they like the insurance of having a community of caregivers available whenever they need care. You can, however, opt out of this option at any time right from your own account!
Hi I'm Ron — gardener, aquarist and coach.
In order to close your account, log in and select "My Profile & Settings" from your My Care.com home page. From there, click "Membership Information". If you are a basic member, you will see an option to Upgrade your account and just below that a check box that says "No thanks, just close my account." Simply select that check box, choose a reason for closing your account and click "Submit". If you are a premium member, you will see three check boxes:
Automatically Renewed- Your account will be automatically renewed at the end of the billing cycle.
Downgrade to a free account- This option will limit your access to provider profiles, but it will leave all of your settings intact. Choose this option if you wish to downgrade to a free account at the end of your billing cycle. This is the best option if you plan to re-open your account at a later date.
Close my account- This option will delete all your settings, favorites and job postings. Choose this option if you wish to be completely removed from the Care.com community at the end of your billing cycle. Please note that your account will remain open until the end of your current paid subscription.
After selecting an option from the list, click the "Submit" button in order to save your changes.
Hi, I'm George — techie and a music lover.
We will help you easily find and apply to that perfect job you're looking for! To search and apply for jobs, please login to your Care.com account.
Once logged in, look for the search bar located near the top of the page and select the type of job, the distance you're willing to travel, and your ZIP code. Click the "Go" button to search.
We'll show you search results starting with the jobs closest to your ZIP code. But you could also sort the results by job title, city name, job start date, job post date, etc. to find the right job for you. I helped build a "keyword search" feature to help you look for a specific job title or matching words in the job description. Just use the various fields we've provided on the left-hand side of the page to help you refine your search.
Once you have found a few matching jobs, it's your turn to contact the person and let them know why you think you're perfect for the job! Click on the title of the job that you want to apply for and scroll to the bottom of the page. Fill in a little bit about yourself and your experience and then submit your application. We'll send it directly to the person who posted the job.
Hi, I'm Rekha — data chugger and confirmed skeptic.
If you've forgotten your password, just follow this link and enter your info to get a temporary password sent to your email. Once you're logged back in, you'll be able to reset your password to something that you'll never forget!
Hi, I'm Mike — avid griller and MacGyver wannabe.
Having your profile up-to-date is a great way to increase your chances of finding a job! We highly encourage you to do so often by going to your profile page. Just take a second to log in if you haven't already and you're ready to start making updates!
To change basic information such as your contact details, just click "Edit" next to "General Information." From here, you can make your changes and click "Submit" to save them.
If you need to update your profile, scroll a bit further down the page to the section called "Care Service Information." Next to each service you provide are two choices: "Edit Profile" and "Edit Availability and Qualifications." Just choose the option that fits your needs and make your updates. Please be sure to hit "Submit" to save your changes before leaving the page and you're ready to go!
To edit or add references, simply click the "My References" link on the left-hand side of the screen when you log in to your account.
Hi, I'm Isabel — singer and chef extraordinaire!
Running a background check on yourself is really fast and simple. Many families find it more reassuring to hire care providers who have background checks. Therefore, we definitely encourage you to run a background check on yourself to increase your chances of finding a job through Care.com!
If you're interested in enhancing your profile, then click here to access the background check form. (Make sure you are logged in to your account.). All you have to do is follow the instructions on that page. You'll need to enter your full legal name, address, date of birth, and Social Security Number. Please be careful to enter the correct information.
One more thing, if you're a college student, please use your permanent home address when running your background check.
Hi, I'm Dee — coffee lover and mom of two.
If you already have an account; you can go into your profile and add a new service. (We'll prompt you to log in if you haven't already.) Click, "My Profile & Settings" on the left side from your profile page, scroll down to "Care Service Information", choose the one you want, and click "Add Service." Once you fill out the form, our team will put it through a review process (shouldn't take more than a day-it's usually even quicker!) and your new profile will appear on the site. Feel free to start applying for jobs right away-no need to wait for the review process to complete.
Hi, I'm Hemangi — mother and Care.com member.
It's Simple! To set up text message alerts on Care.com, log in then:
Hi, I'm Donna — Care.com childcare user and Red Sox fan.
Did you just fill out your profile and now want to see how it looks—but can't find it? Don't worry. It didn't disappear, and you don't have to go through the whole process of creating a new profile, either.
To ensure the safety of all our members, we like to review every profile before it gets posted to our site, so be patient, and your profile should appear within 24 hours.
Also, you can't view your profile while you are logged into your account at Care.com! In order to see your profile you need to log out, search your ZIP code, and your profile should appear in the local search results.
Hi, I'm Scott — marketing guy and father of 4 boys.
We do our best to only send you emails that are useful, but if you'd like to stop receiving some (or all) emails from us, just click here. This will take you to the Privacy Settings and Preferences area of your Care.com account where you can specify which emails you'd like to receive and which you'd rather not (You'll need to log in to change your preferences). And, of course, you can also unsubscribe using the link at the bottom of any email we send you.
Hi, I'm Praveen — die hard Cricket fan.
As a care provider, you can take these steps to temporarily deactivate your account. You never have to close an account! You might need to come back to Care.com in the future to find another great care giving job!
1. Inactivate all "Active" service profiles
Go to the "My Care.com," tab and click "My Profile & Settings". Click "Care Service Information" and then select
"Inactive" next to all your active profiles and click, "Update".
2. Turn off SMS alerts so you don't receive job and message text alerts.
Go to the "My Care.com," tab and click "My Profile & Settings". Click "Text Message Alerts" and then click, "Edit"
to uncheck all options and click, "Submit".
3. Turn off your message alerts
Go to "My Care.com," then go to "My Profile & Settings" and click on "Privacy Settings and Preferences". Click
the "Edit" link next to the heading and uncheck all the boxes and click, "Submit".
Remember, you can always come back to Care.com at any time. Just reverse the changes above to reactivate your account.
Hi, I'm Steve — new father and Celtics fan.
If you would like to close your account, simply click here to access your Membership Information, check the box under "No thanks just close my account," and click the Submit button. Please note if you are not already logged into your account, we'll prompt you to do so.
If you have trouble reaching the Membership Information page, just log into your account and proceed to My Care.com. From there, go to "My Profile & Settings," then "Membership Information," then click "Edit."
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