Care@Work is seeking a Director of Operations to drive operational excellence as the business grows and evolves and we add new clients and processes to our platform. This is a critical management role within the C@W Operations team with the opportunity to manage and grow a motivated team, design processes to deliver a differentiated customer experience, create operating leverage and support accelerated business growth. This is a great opportunity to work within the fastest growing business within Care.com and we are looking for someone with the desire to grow and the hunger to guide Care@Work to the top of its industry.
The Director of Operations must be a flexible and resourceful problem-solver who is motivated to work with all departments within the organization. In the day-to-day responsibilities for this role, the Director of Operations will provide guidance and support to a large and growing team of individuals who guide Care@Work's daily operations in a constantly changing environment. The position requires the exercise of exceptional judgment, ability to juggle multiple priorities and execute with excellence.
Since launching in 2007, Care.com (NYSE: CRCM) has been committed to solving the complex care challenges that impact families, caregivers, employers, and care service companies. Today, Care.com is the world's largest online destination for finding and managing family care, with 17.7 million families and 13.1 million caregivers* across more than 20 countries, including the U.S., UK, Canada and parts of Western Europe, and approximately 1.5 million employees of corporate clients having access to our services. Spanning child care to senior care, pet care, housekeeping and more, Care.com provides a sweeping array of services for families and caregivers to find, manage and pay for care or find employment. These include: a comprehensive suite of safety tools and resources members may use to help make more informed hiring decisions - such as third-party background check services, monitored messaging, and tips on hiring best practices; easy ways for caregivers to be paid online or via mobile app; and Care.com Benefits, including the household payroll and tax services provided by Care.com HomePay and the Care Benefit Bucks program, a peer-to-peer pooled, portable benefits platform funded by household employer contributions which provides caregivers access to professional benefits. For enterprise clients, Care.com builds customized benefits packages covering child care, back up care and senior care consulting services through its Care@Work business, and serves care businesses with marketing and recruiting support. Headquartered in Waltham, Massachusetts, Care.com has offices in Berlin, Austin and the San Francisco Bay area.
*As of September 2018
Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.