When I interviewed Joni she seemed nice. Before I hired her I walked her around my place twice (I have a small 850 sqft condo, no children and one cat). The place wasn't spotless but not horrible. She named her price for a spring cleaning and we scheduled the cleaning. She showed up on time and with her own supplies. After 2 hrs she had only completed the kitchen and then she spent the next 2 hrs on the floors. I wouldn't have minded so much if the kitchen had been spotless but I still had to ask her to go back and wipe down the appliances ( frig, stove front, etc ) and the stove front still was dirty by the time she left and there were spots on the frig. But the worst part were the floors, they had some weird film on them that made it look worse than before she "cleaned" them.
As she stood by the door waiting to be paid I asked her what exactly had been done? From where I was standing only the kitchen had been touched and floors made worse. She listed off items in the kitchen. We arrange a time for her to complete the work, she said she would come back at no additional charge to finish. That night when I took off my shoes I realized the floor didn't just look bad but they were now sticky. I texted Joni to ask what to do? I received the following reply
" I am sorry but your expectations and what you want to pay are out of whack I think you should find someone else."
I was confused. She had set her own price and managed her own work. I don't think it is too much to ask that if she cleans the floor it actually be clean. I wasn't rude to her despite her poor performance and didn't think I deserved that.
If she had just said she didn't know I could have lived with that. If she has said she just wasn't up to the task, I could have lived with that. But implying that somehow I was being unreasonable was outrageous. I looked up the Mop n Glow she used on my floors, apparently it requires rinsing which she didn't do, but I am unreasonable.
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