I have 8 years of experience as Office Manager and Surgical Assistant to orthopedist and have found all of this information invaluable. I am a patient, kind and respectful person which is a perfect combination when working with sick or elderly people. They want to be heard and want to be loved. Just because they're older doesn't mean they don't have a personality. In my experience, they want someone to talk with so they can talk about their family and their life. I'm a great listener which I've learned is an asset. I truly enjoy their stories.