I had a very positive exchange with Rachel via the website & in person. After looking at her documents & discussing the level of Care that I wanted, I felt that Rachel & I had made a good connection. She asked me about Barbara and was very interested in hearing all about her likes & food requirements, medication, etc. Rachel & I agreed to a rate of pay & the actual hours of work per week. I witnessed Rachel first hand looking after my mother & was impressed with the level of care, kindness & patience that she displayed. My mother enjoyed the time that she spent with Rachel & enjoyed little trips out in the car. Rachel took care in relation to food & diet for my mother & ensured that she had sufficient drinks. Rachel provided personal, domestic & social care. I would not hesitate to employ her again. My mother personally said that Rachel was a very gentle lady.