Last Updated: June 2021
CareZen Family Solutions, Inc.
20th Floor, 250 Howe Street
Vancouver, BC V6C 3R8
How to Find Information
To quickly access information on any one of the following topics, please use the links below.
1. Our Practices and Your Agreement
If you would like detailed information on our privacy and data use practices, please use the links above. Please also see the definitions below. This section provides a quick summary of some of our practices and your agreement.
We collect information from you and about you when you use our Site and our Services (each defined below), when you communicate with us through the Site, Facebook or other methods, when you communicate with other users of our Site, and when other people communicate with us about you.
IF YOU USE THE SERVICES ON OUR SITE, you consent to the collection of information from third parties, which may include Personal Information, to verify information that you provide to us and to verify certain representations and warranties that you make to us. If you do not want us to perform verification checks, please do not use the Services on our Site.
We use advertising technologies (cookies, web beacons and other technologies) that use segment information (such as the type of care that you are interested in) in order to tailor advertising to your inferred interests. Please see the description of our practices below and how to opt-out.
As an online venue for families and carers to connect with each other, arrange care, and share advice, the information that you post to the Site or submit using the Services may be shared with and used by other users and Site visitors. Please see the detailed information below for what information is shared with Registered Users (defined below) and what information is shared with all Site visitors.
We use the Personal Information we collect about you in order to provide Services to Registered Users and Site visitors, and to improve our Site and Services.
We also use your Personal Information for marketing purposes. Please see below for your marketing opt-out rights. We may share your Personal Information with affiliates and third party service providers who assist us in providing Services to you including this Site. These third party service providers may be located outside of Canada and, therefore, your Personal Information may become subject to the laws of those other jurisdictions. Please see below for our specific data use practices.
When we share your Personal Information with our affiliates and third party service providers, they are required to use your Personal Information only for the purpose of assisting us. However, as described below, we may disclose your Personal Information to others in certain circumstances if required or permitted by law.
2. Some Definitions
“Care.com”, “we”, “us” and “our” refer to CareZen Family Solutions, Inc. or our affiliated companies and service providers that assist us in providing the Services and Site to you.
“Care Providers” or “Carers” means those who are looking to promote their care providing services through the Site.
“Care Seekers” means those who are seeking to find a Care Provider.
“Non Personal Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to contact or identify you. It can include passively collected information about your activities on our Site, such as usage data, but only to the extent that information is not linked to your Personal Information.
“Personal Information” means information that can be used to contact or identify you and information that is linked to such information. It is information about an identifiable individual.
“Registered User” means individuals who register with Care.com to use the Site or Services.
“Services” means any services we offer through the Site or any other channels.
“Site” means our website at ca.care.com and any Canadian affiliated websites, web pages, mobile applications and mobile websites.
“You” or “your” refers to you, as a visitor or Registered User of the Site or the Services.
Our Data Policy applies to your use of this Site and our Services.
3. Information We Collect
We collect Non Personal Information about you when you visit our Site. You can access and browse certain portions of the Site without registering. We passively collect certain information from your computer, such as your IP address and web browser user agent, when you browse the Site.
In order to use some of the Services, you must register with Care.com. If you register, you will be a “Registered User”. When you do so, we will collect Personal Information. We will also collect Personal Information from you when you communicate with us for other purposes. The following sections tell you more about when and what we collect.
The Personal Information we collect will be stored on our servers which are located in the State of Virginia, USA. Within Care.com, individuals of Member Care and certain technical personnel who require access to offer our services will have access to your Personal Information.
3.1 Information you provide us
We collect Personal Information that you provide to us when you register, post a job, post a profile, utilize mobile applications we may offer or otherwise provide on the Site or communicate with us by phone, email or postal mail. If you provide Personal Information to us about other people, you represent and warrant to us that you have the right and authority to provide us with that Personal Information.
3.1.1. When registering
You can register with Care.com in two ways. First, you can register directly through Care.com. Second, you can register with Care.com by connecting through Facebook’s application programming interface (API).
When you register directly through Care.com, we will collect and store the information that you provide to us directly on our online registration forms. This may include, among other information, the following: your name, email address, postal code, town, gender, birthday and phone number.
Please see Section I.B.4 below to learn about the information we access from Facebook and collect and store if you register for Care.com through Facebook.
If you register for a Service that requires you to pay a fee, we may also collect your credit card type, number, expiration date, and security code as well as your billing address for payment purposes.
3.1.2 When posting a job
If you are a Care Seeker, we collect and store all of the additional information that you provide to us on your job posting. This may include, among other information: the type of care you are looking for, schedule, location, hourly rate, narrative job description, requirements for a Care Provider (such as ability to drive); pictures; and any other information you choose to include in your job posting.
3.1.3. When posting a profile
If you are a Care Provider, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information: details on the care you offer, including for example the type of care you provide, your availability, your location, your level of education, languages you speak, your ability to drive; related services you provide; pictures; your phone numbers; references, if you choose to provide them; any other information you choose to include in your profile.
3.1.4. Otherwise through the Site or by telephone, email or postal mail
We may also collect Personal Information if you are a Registered User and post Personal Information on the Site through other Site features and offerings such as our online communications platform that certain Registered Users may use to communicate and share information with one another. If you are not a Registered User, we may collect Personal Information if you provide us with Personal Information through the Site, such as contact information. We may also collect Personal Information if you choose to provide us additional Personal Information by phone, email or postal mail.
3.1.5 Verification checks
In order to increase the quality of our service and to further develop trust amongst our users; Care.com offers verification checks to our registered users. Verification checks can be conducted on a member's email address, Facebook account and mobile telephone number. We send the mobile telephone number to the service provider Nexmo Inc., 217 Second Street, 4th Floor, San Francisco, California, 94105, USA. To review the purpose and scope of the data collection, its processing and use as well as your rights and privacy setting options, please refer to the privacy policies of Nexmo Inc.
3.2 Information provided by others
3.2.1. By Site Visitors, Registered Users and others
We may also collect information that you, other users of the Site and others provide about each other. For example, this occurs when Care Providers are rated or reviewed, when we obtain references on a Care provider, when Registered Users communicate directly with each other, and when we receive information about Registered Users by phone, email or postal mail.
3.2.2. By third parties to verify your information, representations, and suitability for Care.com
We may use third party service providers to perform these verification checks. Our third party service providers may conduct verification checks against a variety of materials which, subject to applicable law, may include but not limited to media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, criminal databases, sex offender registries and other data to perform these verification checks.
3.2.3. By Facebook if you connect to Care.com through Facebook
Care.com offers you the opportunity to register on the website using your existing Facebook profile data. For this we use the Facebook Connect service provided by Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA ("Facebook"). If you use this feature you will be redirected to Facebook and prompted to log in using your username and password. We then use your Facebook credentials to log into your Care.com account, but we do not retain them. If you are already logged in to Facebook, this step is skipped. After your email address and your public profile information (particularly name, profile picture, birth dates, number of friends, sex, language and country) is transmitted to us, you must confirm the "Login with Facebook" process by clicking the button. Afterwards a permanent link is established between your Care.com and Facebook account. For more information about Facebook Connect, including the setting options available to protect your privacy, please review the privacy policies of Facebook.
3.2.4. By other sources
We also collect and combine information with your Personal Information from publicly available sources. We also combine statistical demographic information with your Personal Information. We use this information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, and for other purposes permitted by law.
3.3 Technical and usage information
3.3.1. Log files, IP addresses and information about your computer and mobile device
When you access our Site over the Internet, we (and our third party advertisement service providers) receive the address (URL) of the website that you came from. When you leave our Site, we also receive the address of the website that you go to. In addition, advertisers receive the URL of the page you were on when you click on a third party ad on Care.com. Care.com also receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, your mobile device (including your UDID) and mobile operating system (if you are accessing Care.com using a mobile device), as well as the name of your ISP or your mobile carrier. We may correlate this information with other Personal Information we have about you.
3.3.2. Cookies and other technologies
A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you as a Registered User when you return to the Site using the same computer (or mobile device) and web browser. You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use Care.com.
Tracking pixels do not identify individual users and the analysis of data obtained by tracking pixels is performed on an aggregate basis.
You can change your cookie settings at any time by clicking
3.3.3. Behavioural Advertising
When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors and research firms, to place or recognize a unique cookie, web beacons, pixels, and similar technologies on your browser in order to provide you relevant Care.com and third-party advertisements on Care.com and as you surf the Internet. These advertisements may be targeted to you based on information we know or infer about you and included in the cookies placed on your browser and/or information about your Internet browsing activities gathered through your browser. Any information about you we make available to third parties through cookies will not be personally identifiable but may include general segment information (e.g., the type of care you are interested in receiving or providing) to enable the ad network to provide you more relevant advertising.
You can opt-out of these online behavioral advertisements by following the opt-out procedures at both www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info. You may also adjust the privacy settings on your browser to block cookies. Please note that if you block all cookies, you will not be able to use all of the Services and certain areas of our Site may not function properly.
If you opt-out you may continue to receive Care.com or third party advertisements on or off of our Site, including contextual ads based on the content on a web page you are visiting. However, these advertisements will not be displayed based on information contained in, or collected by, cookies or other technologies placed on your browser when you visit our Site or open our emails.
4. How We Use Information
4.1. Personal Information
We use Personal Information (1) to improve our Site, provide our Services and enhance your experience with Care.com, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your Personal Information to:
4.2. Non Personal Information
We use Non Personal Information to help us improve our Site and our Services and to customize the user experience, such as by providing targeted useful advertising based on the type of Service you seek. We also aggregate the information collected via cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyze patterns in the use of Care.com.
We may share information collected from you with our affiliates, third party service providers and others for our commercial purposes provided it is Non Personal Information, which is information that has been de-identified.
5. Use of Information by Other Users
5.1. With all Site Visitors and Registered Users
If you are a Care Seeker or a Care Provider, we share with Site visitors and Registered Users the information that you include in a job posting or provider profile (not including your contact information), as well as the following registration information, which we may include in your job posting or provider profile: your first name, first initial of your last name, city, province or territory, profile picture, and if you are a Care Provider, your gender and age may be made available to certain Registered Users unless you elect to opt-out of sharing that information. With certain exceptions, you choose how much detail you want to include in either your job posting or your provider profile; the more information you share, however, the better chance you have of finding either care or a job that works for you. We may also share on your provider profile or job posting whether you have connected to Care.com through Facebook.
5.2. With Registered Users only
Care Provider reviews are made available to certain Registered Users. If you are a Care Provider, your phone number also will be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate residential location (through Google map plotting) may be made available to certain Registered Users unless you elect to keep that information confidential.
If you are a Care Provider, you will appear in certain search result listings if you match the search criteria used by a Care Seeker. Similarly, you may appear in emails sent to Care Seekers in your area. In addition, if you are a Care Provider or a Care Seeker, you may appear in emails sent to Care Providers or Care Seekers in your area.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
5.3. With Listings in Google and Other Public Search Engines, and on third party websites
In an effort to further facilitate your ability to find a caregiver or find a job, selected information contained in job postings and caregiver profiles by Care Seekers and Care Providers, which may include photo, first name, first initial of last name, city, state, job/provider description, may also be shared with third party search engines and other vendors who run classified advertising businesses, or with third party websites, and thus may be listed in third party web site search results (e.g., Google), and on third party websites which would make that information available to the public and allow them to link to your Care.com posting. Members can opt-out of this sharing if they adjust their privacy settings and preferences on the Site at the following URL link: https://www.care.com/en-ca/my-account/account-settings/privacy-settings.
6. Disclosure of Your Personal Information
6.1. Personal Information
By using our Services, you agree that we may disclose your Personal Information to third parties for use by those third parties. Please see above regarding sharing your Personal Information with visitors and users of the Site.
We may also disclose your Personal Information without your consent if required or permitted by the Personal Information Protection and Electronic Documents Act (Canada) or substantially similar applicable provincial legislation.
For example, we may disclose your Personal Information in emergencies if it is clearly in your interests and consent cannot be obtained in a timely way. We may also disclose your Personal Information to collect a debt from you or to comply with a subpoena, warrant or order issued or made by a court, person or body with jurisdiction to compel the production of personal information. This includes disclosure in any legal proceeding to protect or defend Care.com’s or a third party’s rights or property. We may disclose your Personal Information to a public body or a law enforcement agency in Canada concerning an offence under the laws of Canada or a province (including to protect our property or the health, safety and property of our community), to assist in an investigation or in the making of a decision to undertake an investigation. We may also disclose your personal information if it is otherwise required or authorized by law.
6.2. Non Personal Information
We may disclose any Non Personal Information collected about you, provided it is in a de-identified form for any commercial purpose.
6.3. Business transactions
We may disclose and transfer your Personal Information and Non Personal Information in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Care.com or its affiliates or as part of a corporate reorganization or change in corporate control.
7. Your Communication Choices
You may opt-out of certain electronic communications. For example, you can opt-out of receiving further promotional communications from us by following the unsubscribe instructions provided in the promotional e-mail.
Care.com uses third-party advertising companies which use technologies such as cookies. If you prefer not to receive these advertisements, you may opt-out by following the opt-out procedures at both www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info. Please also note that in order for the opt-out to work your browser must be set to accept third-party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again.
8. Accessing, Changing or Removing your Personal Information and Closing your Account
You may access, change, or remove Personal Information you provided when you registered by logging into your account and accessing your account settings. You can remove some of the Personal Information you have posted on the Site, such as information you posted in profiles and job postings, by editing or deleting that item in the profile or jobs area of your account.
To access, change or remove Personal Information not accessible through your account settings, profiles and job postings, contact Member Care at MemberCareCA@care.com. In some cases, we may not be able to reasonably accommodate your request to remove your Personal Information, in which case we will let you know if we are unable to do so and why. For example, we will not remove messages that you have sent to others through the Site or the Services even if you close your account.
Personal Information that you post may have been captured and archived by search engines. This Personal Information (including job postings) may remain searchable on the Internet even after you or we delete it.
If you no longer wish to participate in our Services you may contact Member Care at MemberCareCA@care.com and request that your account be closed. If your Care.com account is closed, we will remove your name and other Personal Information from our publicly viewable database. Please note that we may delete any or all of your account information, which includes Personal Information, without liability unless otherwise specifically provided by applicable law.
We will retain your Personal Information if we believe it may be necessary to prevent fraud or future abuse. We may also retain your Personal Information and Non Personal Information for business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, auditing our records, enforcing our rights and obligations under our agreements or if required by law. Care.com may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send to others through Care.com to other Users, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. To the extent permitted by law, Care.com disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. Care.com does not control when search engines update their cache, which may contain certain job post or profile information that has since been removed from Care.com’s Site.
9. Collection of Information from Children
Care.com’s Site and Services are intended for individuals 18 or over. Accordingly, Care.com does not knowingly collect, either online or offline, personal information from individuals under the age of 18.
10. How We Protect Information
We implement administrative, technical and physical security measures to protect your Personal Information that is not otherwise visible to Site visitors. These include:
11. Links to Other Web Sites
Care.com may provide links to other web sites that we believe may be of interest to our users. Please review the privacy policies of those other web sites. We are not responsible for the privacy practices employed by those web sites, nor are we responsible for the information or content they contain. This Data Policy applies solely to information collected by us through Care.com.
We may change any or all of the provisions in this Data Policy from time to time. We will notify you about significant changes in the way we treat Personal Information by sending a notice to the email address registered in your account, or by placing a prominent notice on our Site, so that you can choose whether to continue using our Services. Significant changes will go into effect 30 days after we provide notice. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check Care.com for updates. Your continued use of the Site or the Services after such effective date will constitute acceptance by you of such changes.
13. Contact Us
CareZen Family Solutions, Inc.
20th Floor, 250 Howe Street
Vancouver, BC V6C 3R8